Be realistic

Originally Posted by Unregistered

Well since you didn't know what a cliche was I thought I would help you out. Trust me....I do not know one person that is unhappy at ERAC except for the cry baby people on this forum...Done with this place...waste of time...enjoy because nothing you say or do will deminish the business that ERAC does...

I guess you don't know a lot of people then. Have fun buying into your wife's company. Some people say that certain enterprise employees drink the green kool aid. I think you are doing a keg stand.

Originally Posted by Unregistered

Speaking of being realistic, don't you realize that there really aren’t a substantial number of people interacting here? With over 60,000 employees and a marketing campaign to introduce branches to this site, there's only been a dozen or so postcard posts. I really don't think there are that many unhappy people out there, at least as a percentage of the potential gene pool. Furthermore, look at how few people have actually registered and of those, only a few have posted more than a handful of times. I get the impression that this site exists only to amuse some freak from San Francisco...and a few people who post on a regular basis.

Do you guys hang out on star trek websites too?

I beg to differ - alot more employees are reading this websire - they just are responding - the branches in my gropu talk about it everyday. I have worked
for other companies and Enterprise is by far the worst in terms as alot of things especially pay...Most Secretaries make more than an M.T.

[Ex Gp01]

Originally Posted by Unregistered

Thanks for clarifying that this was not some illness, but just another loser trying to claim workers comp so they can stay home and watch Jerry Springer all day.

Yeah, that makes sense. Because I'm not having brain surgery? Your responses don't even make sense.

[ExERAC656]

Originally Posted by Unregistered

It's very clear that you do not understand business at all.

It's very clear you don't understand how to post... I thought I was having a major case of dejavu.

Originally Posted by Unregistered

I agree that the goal is to provide the best customer service and secondarily make a profit - BUT you need to balance things so that you can afford to give the best customer service.

Glad we can agree on something.

Originally Posted by Unregistered

Let's take your example of waiting for your car recently.

Let's Do.

Originally Posted by Unregistered

Part of the reason that Enterprise needs to run at a higher occupancy is to afford to have all the locations it has. The airport players keep 95% of their cars in one location, so they can afford to run a little looser there and still make a profit. While the cost of that facility is much greater than the average Enterprise location, it is nothing when you add up the cost of the 50-70 locations that Enterprise has to their one.

Are you really serious about this? You know this is a load of shit....! Moving cars from branch to branch isn't done to make keeping 50-70 branches compared to the competition 1 branch in business. It is to keep the highest occupancy rate as possible so those who make comission and get bonuses can show that hey we had 95% occ for the month. It does generate income, but on a larger level than just the branch.

The other aspect of this is; if you are pulling cars away from one branch because they are sitting a little fat you are risking thier ESQi and upgrade ability, which as we know a happy customer will keep coming back and upgrading is straight money in you pocket. Want to talk to me about making more money... GIVE THE EMPLOYEES THE TOOLS and let them really run a business like you claim they are able to do. I straight up told me ARM that I wouldn't give up cars one time and if he wanted them he would have to drive to my branch himself and get the keys. He say 2 o'clock and that we were at 80% and wanted to transfer the cars to another city but I knew we had 0 cars coming back and 20 resos from 4-6, because I did my job and did callbacks and confirmed resos. Had he of pulled those cars we would have been fucked! Just as an example.

MOVING CARS FROM ONE BRANCH TO ANOTHER ONLY MAKES THE MGMT. LOOK GOOD AND THE BRANCH LOOK BAD TO THE CUSTOMER!!!!!

Obviously if a branch is sitting at 85% for 2 or 3 days in a row it is a different stort, but most of the time that is not the case.

Originally Posted by Unregistered

Enterprise has a lot of things in place so that their service is well beyond the rest of the pack and it's clear that some of their strategy makes it difficult to take it to a new level. For example, they prefer to hire educated, well groomed employees who can not only perform the basic rental operations, but also manage the facility. This has positives and negatives: Pro - You create a mentality that is constantly engaged and trying to do what's best...customer satisfaction & profit. Con - This knowledge and impowerment can lead to dissatisfaction about what they are doing. They know all the pieces of the business and see where every dollar goes. At some point, they want to get a bigger piece of the pie. If they are not as good as the next person or fate makes it so they do not get that next promotion...they get frustrated and may leave. Turnover is a problem for Enterprise. Not as bad as it is in the Tech industry or in a lot of sales industries, but you compare the turnover they experience to your local walmart or applebees and you'll find that a less educated / motivated person may be perfectly content making $40k a year for the rest of their lives.

I appreciate your bitterness and suspect you've found your calling elsewhere. I just don't think you understand that you are a minority, not the majority. Enterprise employees over 60,000 people and the vast majority are very happy with their jobs. Some of those unhappy people have found this website and have been encouraged to post negative things (about ERAC and other employees).

I beg to differ. If ERAC turnover rate has held steady at 7% for the past 10 years and they have an average of 55k employees over the past 10 years. That is 38,500 employees lost over the past 10 years and with employees numbering 60,000 currently that would put us in the majority. You can't just look at the pople that post on here. Some people leave ERAC and just don't give a flying fuck anymore about it.

Originally Posted by Unregistered

If you live in the failingenterprise.com world it appears that things are much worse than they are (by design it appears...from a former customer with way too much time on his hands).

I lived at ERAC (and i really should have lived at my branch as I was there more than at my house). I know how it works. I know the good (what little there is) and the bad. And I can tell you the bad far outweighs the good by a long-shot.

Originally Posted by Unregistered

If you live in the real world you see that Enterprise is a leader amongst their peers, a leader within the travel industry and a place where anyone can take pride in their career.

Then explain why customers were shocked that someone with a college degree would be working for a rental company. I can tell you when I got the "what are you working here for with a college degree" question I was never proud of my job. For a while I just blew the comment off but eventually it made me ask the same thing.

Originally Posted by Unregistered

Good luck with your plaques. I used to give them out to our car preps too - it was a great way to motivate people who did not have an understanding that making a great income was what should motivate you in the long run.

LOL... HA HA.. My side hurts..

BTW... I don't want to brag, but just so you know i will take my plaque and get it dipped in gold with the $3,500 comission check I will be taking home this week. How's that for great income? Whats you check look like this week
jackass?

[gp65:(]

Originally Posted by Unregistered

Thanks for clarifying that this was not some illness, but just another loser trying to claim workers comp so they can stay home and watch Jerry Springer all day.

I got this one-

Fuck you!!!!!!!!!!!!

Originally Posted by Unregistered

Really? Well I have a wife that works for ERAC and she loves it as do the majority of the folks that work there...A great company and oh wait they don't care about their employees or as you all say "under appreciated" well do you think that when she started and was diagnosed with cancer (2 weeks after being hired), was out 5 months for surgery and radiation, that they let her go? NO, they did not have to keep her since she did not qualify for STD/LTD/FMLA, etc...they (a letter and a phone call from Andy Taylor) told her to get better and not to worry her job is secure...

You know why Andy was so happy? As a two week employee, she wasn't eligible for benefits yet (3 month waiting period) so all of those medical bills weren't being paid out of his pocket.

[Ex Gp01]

Originally Posted by gp65:(

I got this one-

Fuck you!!!!!!!!!!!!

Thanks...I think my reply was quite similar!

Originally Posted by Unregistered

Finally, we agree on something. Now take a look at other industries. Here's a good company to dissect. Southwest Airlines, they remind me a lot of Enterprise. World renowned for their service, but I suspect this Admin guy would bitch that he doesn't get to fly up front in first class with the rest of the people who think frequent flyer miles somehow correlate to penis size.

80% completely satisfied is a lofty goal for any company. To be able to pull that off and employee over 60,000 people is something to be proud of. If I were Jack, Andy, Don or any of those guys I'd go to bed at night knowing that I'm putting food on the table for a lot of people.

There's always going to room for improvement, but until the human race is made up of perfectionists, like you guys, it's not going to happen.

80% completely satisfied.....well, thats of the customer that you didnt piss off so much that you changed their phone numbers so they couldnt even get a customer service call. Even after we disovered that St Louis was auditing branches for changing phone numbers on contracts, you still have employees desparate enough to save their pathetic career to falsify a contract by changing numbers.

Dont defend ERAC, they wont defend you if the situation was reversed. As far as defending their "customer service"....come on we all know thats a joke.
No look book!!!

[YY Burnout]

Originally Posted by Unregistered

I apologize if my wit was too quick for you, I was being facetious (my diploma doubled as a word of the month calendar too...that's where I learned big words like facetious)

HA HA HA!!! This sounds like someone in upper management. Great job Admin, it seems that your "little" website has made it on up to our "excellent" upper management! These people think that because they grinded out the green dream that they are so much wittier, funnier, and smarter than the commonfolk. You can usually spot a person in upper management by their open mouth, ability to give a hand-breaking hi-five, incomplete sentences meant to sound intelligent, and poor judgment on reality.

Keep up the good work man....this stuff is classic

This Site Is Full Of Some Disgrunteled Lazy People..if You Don't Like The Job Quit.... That Simple