Failing Enterprise Mentioned in USA Today!

i am sure you can make that it certain urban areas or gain 50- 60 cars after being maxed out. that can surely happen. however i know a former area mgr who walked from 100k as an area mgr because of the above things mentioned. i am sure you will deal longer at that money then you would lower that was my contention. erac would not do that because it would affect there upward movement. as far as promotions based on growth had to have almost ended in the us minus airprorts. abroad i am sure it is high. turnover as a company has got to be close to 60%. that is unbelievable.

Originally Posted by FailingEnterpriseAdmin

http://www.usatoday.com/money/biztra...ise-usat_x.htm
He accuses Enterprise branches of too few cars available for customers with reservations and renting cars with almost-empty gas tanks.
Enterprise spokeswoman Christy Conrad says the overwhelming number of postings are anonymous, so it's difficult to judge their credibility.

It seems to me that most of the threads and comments made on FailingEnterprise come from current or former employees. Christy, so are you telling me that had I created a user name my comments would become credible?(sigh)

Attention Corporate: Do you really want know what is going on with your companies interworkings all the while saving time and money every two years on a bogus company survey? You may want to consider taking this stuff seriously instead of chalking up the comments as not being creditible.

Originally Posted by FailingEnterpriseAdmin

Taylor says ???????'s rental experiences are "definitely not the norm and definitely not acceptable at Enterprise." He says local offices do not operate with too few vehicles and it is not company policy to provide cars with nearly empty gas tanks. Renting a car with a quarter tank or less is unacceptable, he says.

Its not worth getting into the whole issue on whether or not we operate with enough vehicles but I think its safe to say that the statement is bullshit.

As for renting the cars on an empty tank it wasn't company policy. However, it was encouraged during the rise of gas prices at my branch, area, region, and group. We were explicitly told not to put gas in our vehicles even if they were on empty based on the fact that our customers typically would return the vehicle with more gas. For the occasional customer that would get upset about this we were supposed to either give them a couple of bucks off of the rental or to give them a free upgrade for their next rental. Under no circumstances were we to issue any sort of gasoline refunds to our customers, period. If so we would get the talking to from the Area Manger. If we encountered a customer that had dealt with the gas bullshit from a prior rental we were instructed to put no more than $15 dollars worth of gas in the vehicle. How about that "company policy" Andy?

Originally Posted by FailingEnterpriseAdmin

Kazanjian, the author, applauds Enterprise's customer service efforts and says it's one of the main reasons the company has become No. 1 in the industry.

I don't view our success in the past as a result of our customer service as ERAC loves to claim. I view the company's prior success based on the fact that the insurance replacement market was largely ignored by the other rental car companies. Jack and Andy had the hindsight to secure the various insurance companies for their customers insurance vehicles. In essence the renters had very little choice in who to rent a car from.

Feel free to chalk up the success of Enterprise to our founder believing that it is still the 1950's and everyone should go to work wearing a suit and tie, even if that job is washing cars or that we walk our customers to the car and try to develop a "personal" relationship with them to sell them insurance that 99% of our customers really dont need.

At the end of the day they are just cars, whether you rent a taurus from Enterprise, Hertz, Avis or Budget it is still a taurus. The majority of your customers view car rentals as a commodity type of business where the objective is to rent a car for the cheapist price, "Frequent flier Rick Madden, of Londonderry, N.H., says his company has a contract with Hertz, but he usually looks for the cheapest deal and booked Enterprise for five of his 35 rentals this year. "Their courteous and personal style at check-in usually takes an extra five-10 minutes," says the manager of a fiber-optics company. "I just want to get the car and go." Most customers that I encountered would exchange the supposid "customer service" to save an extra 5 bucks off of their rental.

I agree with the previous post.

[Tim O' Tei]

Originally Posted by Unregistered

I was told, before I was even hired, about the hours and the workload. Sounds like you had a shitty recruiter.

That is the point though isn't it. The majority of us - if you read the threads - have been lied to from the off.

Also, why the hell would you want to work 60/70 or more hours per week when the same level of salary is available elsewhere for less hours? Unless you were lied to about the promotion prospects...

[iriswalt]

i jumped at erac because it was my first interview fresh out of college and they hired me. i did not even go on other interviews because they hired me so fast. i jumped at the first oppurtuntiy that came my way. i know look back on that and i should have given myself the oppurtuntiy to look else were also. i did not do that but my career has ended up OK

[Robert]

Originally Posted by Unregistered

It seems to me that most of the threads and comments made on FailingEnterprise come from current or former employees. Christy, so are you telling me that had I created a user name my comments would become credible?(sigh)

Attention Corporate: Do you really want know what is going on with your companies interworkings all the while saving time and money every two years on a bogus company survey? You may want to consider taking this stuff seriously instead of chalking up the comments as not being creditible.



Its not worth getting into the whole issue on whether or not we operate with enough vehicles but I think its safe to say that the statement is bullshit.

As for renting the cars on an empty tank it wasn't company policy. However, it was encouraged during the rise of gas prices at my branch, area, region, and group. We were explicitly told not to put gas in our vehicles even if they were on empty based on the fact that our customers typically would return the vehicle with more gas. For the occasional customer that would get upset about this we were supposed to either give them a couple of bucks off of the rental or to give them a free upgrade for their next rental. Under no circumstances were we to issue any sort of gasoline refunds to our customers, period. If so we would get the talking to from the Area Manger. If we encountered a customer that had dealt with the gas bullshit from a prior rental we were instructed to put no more than $15 dollars worth of gas in the vehicle. How about that "company policy" Andy?



I don't view our success in the past as a result of our customer service as ERAC loves to claim. I view the company's prior success based on the fact that the insurance replacement market was largely ignored by the other rental car companies. Jack and Andy had the hindsight to secure the various insurance companies for their customers insurance vehicles. In essence the renters had very little choice in who to rent a car from.

Feel free to chalk up the success of Enterprise to our founder believing that it is still the 1950's and everyone should go to work wearing a suit and tie, even if that job is washing cars or that we walk our customers to the car and try to develop a "personal" relationship with them to sell them insurance that 99% of our customers really dont need.

At the end of the day they are just cars, whether you rent a taurus from Enterprise, Hertz, Avis or Budget it is still a taurus. The majority of your customers view car rentals as a commodity type of business where the objective is to rent a car for the cheapist price, "Frequent flier Rick Madden, of Londonderry, N.H., says his company has a contract with Hertz, but he usually looks for the cheapest deal and booked Enterprise for five of his 35 rentals this year. "Their courteous and personal style at check-in usually takes an extra five-10 minutes," says the manager of a fiber-optics company. "I just want to get the car and go." Most customers that I encountered would exchange the supposid "customer service" to save an extra 5 bucks off of their rental.

Christy Conrad is just the mouthpiece. It is her job to discredit the site by any means necessary. She didn't do too well did she?

Why are all of you so angry? I didn't just hate Enterprise and find this site. I typed in Enterprise in google and found it. This site has given me good tools to succeed. I know how to handle disgruntled customers now in a better manner. I know how negative people can be and how those people can never be swayed even if you are trying to do it in a professional manner.

Did Mr. Taylor make any excuses? No. He said "If that is happening, it is unacceptable".. It is. You must first admit your weaknesses to truely learn from them and take them and turn them into positive scenario's.

I apologize on behalf of myself to the creator of this website's. That is some pretty bad luck. You must have been a gigantic jerk to not be given free upgrades or be treated with respect. I work at an Enterprise in the Atlanta area and we get every one of our frequent renters taken care of no matter what. If 10 of your 15 rentals did not go the way you wanted, it was not Enterprise, it was you.

On the person who does not like customer service..you kidding me? Customer service is -HOW- you run business. There is a bottom line in all business, but customer satisfaction is what creates word of mouth and continual repeat buisness. If there were no customer service involved, then the -ONLY- thing people would look for would be rates. If someone feels comfortable renting with Enterprise, they will gladly pay 5 bucks more, and in most cases it is 5 bucks less.

I am happy to be a part of Enterprise. I am proud of how my branch which currently sits at a 89 ESQi pleases all of our customers and ?????, I would love for you to be completely satisfied out of our office. I would personally be more than happy to put you in a brand new 07 Altima with a full tank of gas with no coverage that Enterprise offers.

However, you obviously know that Enterprise does offer the coverage as an extension of our customer service. We want your entire rental to be the best possible, and if you don't want to worry about anything involving your personal insurance company, that is perfectly fine. We offer this great service. If you want to take me up on this, call around and find out which branch sits at a 89 ESQi. I will personally open the door for you, put you in a full size car with a full tank of gas, talk about the Falcons coaching situation and send you away with a feeling of satisfaction.

When you come back, I will ask you three things. Were you completely satisfied with our customer service? Was there anything at all we could have done to make it better? ?????, do you need to set up a reservation for another completely satisfying rental? It sounds generic, but say it right and it sounds good. I say it right and I am proud to say my branch does too. It is what people want to hear. It is the relief from the struggle through an accident and the struggle through insurance companies. It is nice to at times have something easy just fall in your lap. Thank you.

La Nis T's

Wow, I have worked at 6 different branches in 3 different areas and the ONLY time we rent a non-corporate customer a car with a full tank of gas is when the previous customer brought that car back with a full tank. No area mgr is going to allow you to fill up every single car. That is just a lie.

No, I didn't just type it in tonight.

I like defending the company I work for, so I come here to post how I honestly feel.

I did my research before I started working for the company.

If a customer asks for a full tank..( happens 1 in 200 times), I am more than happy to fill it up.

But, is it that bad to fill it up at the same level it went out at?

I send people out at a quarter or half tank all the time. The 89 ESQi does say it isn't that big of an inconvience. If I dropped to 65 or 70 and we called the completely dissatisfied customer and that is what they said, I would figure something out for that renter.

You sound new. ESQI is like Russian Roulette. It all depends on what customers they are able to reach.