I Work At NatRes

[the dazzle]

its the prices and avail. the only time I've every seen a ARM sell-out is during a flood. I wish NatNes would dump all their calls to the local branch, so that they don't overbook 15min from now. Yeah and the price it ALWAYS sucks. a couple weeks ago:

CCAR: $6.5/day unlimited miles 3 WES
and I'm not an airport branch

I work at NatRes, I have never worke at a place that if you had to call a branch, AAA, Car MFG, even the help desk it was held against you. All of those calls reflect on your Monthly numbers. Then you end up having to give up your 2 fifteen minute breaks the rest of the month to compensate for it.

Heaven help your numbers if you get anything on surveys below a 5, it will take your ESQI into the dump for the month.

All of you need to work on your grammar!

natres has its work cut out for it but must have some true boobs working for it - i especially enjoy those natreses that come down the pike with absolutely no contact details for the customer - you check the phone book for matching names (no luck) and you give a quick call to some hotels (no luck) so you have to just sit on it and wait for that angry call that usually goes thusly: "What's that, you'll pick me up? Well, where the fuck were you 2 hours ago when my national reservation said you'd be here!!! You're wasting my precious time and seem a bit Mickey Mouse. Are you sure you know how to drive a car in the first place?" Naturally, their natres was for something rare and expensive that, since they were a "no show" you gave up to captain sketchy and his merry band of cashers at ecar rates because you don't have any cars anyhow. thanks natres for dropping the ball like this - it's happened severl time in the last little while at my branch. of course, you guys still get paid and don't have to worry about the esqi from both the pissed off, delayed customer and from captain sketchy who'll complain that the larger vehicle he got cost him way too much in gas! for cripes sakes!!!

Originally Posted by FailingEnterpriseAdmin

Yes, I've got a question or two.

Please don't take offense, but seriously, how come NatRes takes reservations without first checking to see if the branch has any cars available?

Admin

AMEN!!!!!! We run at over 90% seven days a week and STILL continue to get irate customers with reservations they JUST made while we have already had to give customers rides to work because we have no more cars. But I dont plan on staying with Enterprise much longer :-)

The problem with Nat Res was that for some reason people thought managing them was a big rocket science. When branches get all flustered for a last minute reservation, it was their own damn fault, for not planning ahead or communicating with NatRes through their RRM or point person.

NatRes was only doing what the Group, Region, or Area rules were telling them to do.

NatRes girl: Your department gets so much crap, yet NatRes has been growing at a faster rate than daily rental branches over the past couple of years, hasn't it?

[Heartland Girl75]

Originally Posted by Rateman

When branches get all flustered for a last minute reservation, it was their own damn fault, for not planning ahead or communicating with NatRes through their RRM or point person.

NatRes was only doing what the Group, Region, or Area rules were telling them to do.

Are you kidding me. Has anyone else been frantic calling their ARM telling them, "No one has cars in our city, can you find them somewhere else in the group, I need cars" The ARM "Ya, I will get on that right away."...................meanwhile................ ...................nothing. It is not about planning. The nature of this business is trying to judge "pop flies". Book to what you know and pray that no one else comes in that day. You can't sit fat with 5 cars on the lot waiting for that possible "maybe". In an ideal world that would be great, but at Enterprise you know that your ARM will be looking at your numbers and chewing out your ass. He will tell you to get rid of them to another branch and then just as you do NatRES or your dealership calls up 5 minutes before closing. Happens all the time. Someone who works at a branch tell me I am wrong. Airport doesn't count.

[Cynical]

Originally Posted by NatResGirl

I hate calling branches because I know everyone hates us.

And I hate RALPH.

Any questions?

we don't hate you guys. but why is that most your peeps don't seem to pronounce the letters L, S, R and V's? i don't know when "fie o'clock is" in fact when you do call i still have no idea what you want because 90% of the idiots i get with natres are hood rats still speaking with ghetto slang.

Originally Posted by Unregistered

I work at NatRes, I have never worke at a place that if you had to call a branch, AAA, Car MFG, even the help desk it was held against you. All of those calls reflect on your Monthly numbers. Then you end up having to give up your 2 fifteen minute breaks the rest of the month to compensate for it.

Heaven help your numbers if you get anything on surveys below a 5, it will take your ESQI into the dump for the month.

All of those numbers we have to meet are ridiculous! I've never worked at a place where doing your job correctly counts against you. My favorite thing to do now is release calls instead of calling helpdesk or AAA. I agve up on ESQI after the 2004 holiday season. All of these procrastinating assholes want airport rentals at the last minute, and get pissed when you are sold out. Are they going to give you the coveted "5"? Not a chance. Then every other day you have to listen to your supervisor spew some bullshit about "ending the call with a strong closing". They think that by doing this you will get a five. "I'm sorry, we're sold out for the next 2 weeks. What I can do is tell you to have a nice day and keep us in mind for the future". Bullshit! I also love having some 21 year old former frat boy who has never had a real job lecture me about how to do MY job. Ah yes, I'm talking about the supers and MTs at NATRES. And I thought I was wasting my degree. At least I don't plan on making this a career. Fuck ESQI, productivity and yield! They are all bullshit excuses to terminate employees and keep that high turnover a rollin'.

[Tim O' Tei]

And it gets to me too. It really, *really* sucks when an office SHOWS availability, I have a customer on the line with a broken-down Enterprise rental needing a switchout, I call the office, and they have no cars (or at least claim not to have any). You try telling someone who's in the middle of nowhere and who has to work the next morning that you're sorry their rental broke down, but we have no cars available where they are and we'll have to get them a hotel for the evening. It's so much fun, let me tell you.

At my office we would put "Res/Customers name" especially for vans/laregrer cars but our Area Manager BRENDAN KEANE would unreserve these leading to Natres booking in deals. Additionally if the deal booked for over an hour aheasd for a large auto or whatever, he would rent the car we had travelled three hours to pick up and say "I'll find you another". Then he'd leave and go to another office when he realised he had screwed us over.