ANDY'S WALKWAY TO HIS OFFICE IS MARBLE?

Originally Posted by Unregistered

Actually that made perfect sense to anyone who is not retarded. Yeah, they mixed up your and you're but I'm sure everyone else figured it out.

Go back to making racecars out of your own poop.

Mom

Originally Posted by Unregistered

Go back to making racecars out of your own poop.

Mom

OK, that didn't make sense but it was HILARIOUS!

Originally Posted by Unregistered

That's funny. I thought we mentioned that hard work and being a leader was necessary to be a success. Did you miss that part? Is that why your upset?
Good luck

Working hard and destroying your life aren't the same things. You can be a great leader and work your tail off at ERAC and get nowhere. This only works when you are working for yourself. Some people's loyalty kills me...they'll get screwed at some point and then they'll see the big picture.

I mean come on, how naive are you all! You are all Jack and Andy's bitches. All that sweat you put in day in, day out...the Taylor's taste it when they eat lobster and kobe beef steak for dinner cooked by their private chef while on their massive estate. They don't care about you.

Originally Posted by Unregistered

I mean come on, how naive are you all! You are all Jack and Andy's bitches. All that sweat you put in day in, day out...the Taylor's taste it when they eat lobster and kobe beef steak for dinner cooked by their private chef while on their massive estate. They don't care about you.

Why are you so mad? If you created a business that provides a needed service, is ranked number one in customer satisfaction, ranks high among the top companies to work for, and nets you billions of dollars, I'm sure the Taylors wouldn't begrudge you eating a steak and lobster. Are you really that little of a person? Maybe you just reached a point in our life when you realized you will never be the big success you dreamed about when you were a kid?

Anyone who works for Enterprise knows that they are number one in customer service because it is so easy to fudge the data. It is the easiest thing in the world to do. You just wait to close the ticket until the customer you know is dissatisfied has left, change their phone number in RALPH/ECARS 2.0, and then close it out. That way the only numbers that the survey can contact are the customers you know are happy. When surveying the changed numbers, all they get is the wrong number and therefore do not get the data. I did it all the time when I worked at that god awful nightmare of a corporation.

Originally Posted by Unregistered

Anyone who works for Enterprise knows that they are number one in customer service because it is so easy to fudge the data. It is the easiest thing in the world to do. You just wait to close the ticket until the customer you know is dissatisfied has left, change their phone number in RALPH/ECARS 2.0, and then close it out. That way the only numbers that the survey can contact are the customers you know are happy. When surveying the changed numbers, all they get is the wrong number and therefore do not get the data. I did it all the time when I worked at that god awful nightmare of a corporation.

You are sick. You're trying to get people fired aren't you? I know 2 people who got fired over that. Anytime customer info is changed information it is sent to headquarters so they can monitor it. They look for discrepancies and if a certain branch is doing that too often. That is why they teach you to put it in the notes if you change any renter info, ie name, phone number, address, etc. Besides, that would only work for ESQI. Outside companies such as JD Power don't use that information to rank companies for customer service. That's why they are called "independent" companies.

Yeah, Yeah, Yeah. I am not trying to get anybody fired. I moved from rental to corporate and worked with the JD Power people. They are good, hard-working people, but they base the information on the phone numbers provided by corporate. (How else do they find out who rented from ERAC?) Those numbers are sckewed by those at the branch level by employees looking to pad their ESQi. Trust me on this. I know.

[The Darkest hour is 2pm.]

Originally Posted by Unregistered

Yeah, Yeah, Yeah. I am not trying to get anybody fired. I moved from rental to corporate and worked with the JD Power people. They are good, hard-working people, but they base the information on the phone numbers provided by corporate. (How else do they find out who rented from ERAC?) Those numbers are sckewed by those at the branch level by employees looking to pad their ESQi. Trust me on this. I know.

fuck the taylors, i do it all the time. esqi is the biggest joke of all in my group.

[Robert]

Originally Posted by Unregistered

I was just at Corporate and he did come out and made it a point to talk w/ everyone. I have never met such a rich person who was so down to Earth. The man drives a Buick to work everyday. He works 5days a week every week. You are all crazy. Andy is the savior of all owners of huge companies.
I love this place!

Only 5? What does he think this is, a bank or something?