ANDY'S WALKWAY TO HIS OFFICE IS MARBLE?

Originally Posted by Robert

Only 5? What does he think this is, a bank or something?

Difference between Andy and Robert

Andy goes home after work and deposits his fat paycheck in the bank

Robert goes home after work and deposits his dick in his fat girlfriend.

OOOOOHHHHHHHH SNNAPP! That was a 2nd Degree Burn! A little bit worse and you would need skin grafts!

Originally Posted by Unregistered

Difference between Andy and Robert

Andy goes home after work and deposits his fat paycheck in the bank

Robert goes home after work and deposits his dick in his fat girlfriend.

OOOOOHHHHHHHH SNNAPP! That was a 2nd Degree Burn! A little bit worse and you would need skin grafts!

No Robert goes home after work and deposits his dick in your fat girlfriends arse! Get it right pal!

[Tim O' Tei]

Originally Posted by Unregistered

You are sick. You're trying to get people fired aren't you? I know 2 people who got fired over that. Anytime customer info is changed information it is sent to headquarters so they can monitor it. They look for discrepancies and if a certain branch is doing that too often. That is why they teach you to put it in the notes if you change any renter info, ie name, phone number, address, etc. Besides, that would only work for ESQI. Outside companies such as JD Power don't use that information to rank companies for customer service. That's why they are called "independent" companies.

You don't genuinely think that there is someone checking every contract against the data entered on RALPH? As for JD Power - those surveys only cover airport branches...how many times?

Originally Posted by Unregistered

That's funny. I thought we mentioned that hard work and being a leader was necessary to be a success. Did you miss that part? Is that why your upset?
Good luck

Uhh, right. A migrant farm hand works hard in the field picking lettuce, does that mean they are going to be successful?

Enterprise is a crap job, plain and simple. It's hard to make a living earning less than $9 an hour. That is a dirty corporation and they treat their employees like shit. Nobody with a college degree should be working so hard and earning so little. It is literally the worst job I have ever had, and that is saying something.

After I left Enterprise, I went to work for Household Finance for a couple of years. As rotten as that company was, it was still better than working for Enterprise. Sure, I still felt like a dirty whore, but I got paid twice as much and only worked 40 hours a week, M-F.

why do ERAC dick ryders constantly bring up JD Power?
don't they know that was only for airport branches, a small part of ERAC?

Originally Posted by Tim O' Tei

You don't genuinely think that there is someone checking every contract against the data entered on RALPH? As for JD Power - those surveys only cover airport branches...how many times?

They don't check every contract against RALPH because they don't have to. The computer records whenever customer info is changed. If that is done five times a day at a branch, then St. Louis knows what they are doing. Why else would someone change a customers phone number or name that many times a day? Second of all, yes they only cover airport branches. Airport branches are the least efficiently run of all ERAC branches as they are a new part of the business. The fact that they crush Hertz and other companies (where airport branches are their bread and butter), just shows how well ERAC does and customer service. Fine, we get it. You didn't like working at ERAC. Most people don't. However, to say that ERAC doesn't provide excellent customer service is just being bitter.

[Tim O' Tei]

Originally Posted by Unregistered

They don't check every contract against RALPH because they don't have to. The computer records whenever customer info is changed. If that is done five times a day at a branch, then St. Louis knows what they are doing. Why else would someone change a customers phone number or name that many times a day? Second of all, yes they only cover airport branches. Airport branches are the least efficiently run of all ERAC branches as they are a new part of the business. The fact that they crush Hertz and other companies (where airport branches are their bread and butter), just shows how well ERAC does and customer service. Fine, we get it. You didn't like working at ERAC. Most people don't. However, to say that ERAC doesn't provide excellent customer service is just being bitter.

Now I never said that - I said that JD Power is limited to airports. Customer information is easy to change, especially phone numbers.

I had consistently high ESQI scores, well above corporate average. However I know for a fact that some area managers encouraged particular customer details to be changed. Don't deny it doesn't go on because that would make you a liar.

Originally Posted by Tim O' Tei

Now I never said that - I said that JD Power is limited to airports. Customer information is easy to change, especially phone numbers.

I had consistently high ESQI scores, well above corporate average. However I know for a fact that some area managers encouraged particular customer details to be changed. Don't deny it doesn't go on because that would make you a liar.

I don't deny that it has never gone on. I know this because two branch managers at branches with above average IPC were fired for that reason so don't say Enterprise condones it or doesn't look for it

[Tim O' Tei]

Originally Posted by Unregistered

I don't deny that it has never gone on. I know this because two branch managers at branches with above average IPC were fired for that reason so don't say Enterprise condones it or doesn't look for it

Once agin you need to read my post.

I never said ERAC didn't check it. I said that thye do not check every single paper contract against RALPH.

Originally Posted by Tim O' Tei

Once agin you need to read my post.

I never said ERAC didn't check it. I said that thye do not check every single paper contract against RALPH.

I can confirm the above posters note that a report is generated from corporate on all contracts that have the customer info changed. This is done automatically so nothing needs to be done. When we would get this report we then had to research it to find out if there was anything done unethically.