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Open Discussion About The Ongoing Problems At Enterprise Rent-A-Car

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The "Discovered" Damage Scam Discussion Threads About "Discovered" Damage And Other Repair Scams

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  #21 (permalink)  
Old 2007-08-29
FailingEnterpriseAdmin FailingEnterpriseAdmin is offline
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

Quote:
Originally Posted by Robert View Post
You have more patience than me sir. I would have sent a brick through the window if things were not fixed to my satisfaction.
It was either that or make a website, and I was fresh out of bricks.
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  #22 (permalink)  
Old 2007-08-29
Robert Robert is offline
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

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Originally Posted by FailingEnterpriseAdmin View Post
It was either that or make a website, and I was fresh out of bricks.
LMFAO! ?????, I would personally hand deliver a fresh brick for you if I could see you throw it through an ERAC branch window!!!!!!!!!!!!!!!!!!
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  #23 (permalink)  
Old 2007-08-29
hekiliko'olau hekiliko'olau is offline
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

I know of at least one situation where a branch manager turned a lady over to loss control for damage that was on the car before she rented it. So you wouldn't be the first person in ERAC history that got billed for existing damage.
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  #24 (permalink)  
Old 2007-08-29
hekiliko'olau hekiliko'olau is offline
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

Quote:
Originally Posted by Robert View Post
LMFAO! ?????, I would personally hand deliver a fresh brick for you if I could see you throw it through an ERAC branch window!!!!!!!!!!!!!!!!!!
You know what kind of neighborhoods a lot of the branches are located in. You had better make it a drive-by bricking.
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  #25 (permalink)  
Old 2007-08-29
Robert Robert is offline
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

Quote:
Originally Posted by hekiliko'olau View Post
You know what kind of neighborhoods a lot of the branches are located in. You had better make it a drive-by bricking.
hekiliko'olau---in my younger days, let's just say I kept the "window man" in business!
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  #26 (permalink)  
Old 2007-08-29
hekiliko'olau hekiliko'olau is offline
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

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Originally Posted by Robert View Post
hekiliko'olau---in my younger days, let's just say I kept the "window man" in business!
Sounds like my relationship with the tire man. But for windows, I like broken up spark plugs better than bricks - less noise, and less weight to carry around.
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  #27 (permalink)  
Old 2007-08-29
Robert Robert is offline
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

Quote:
Originally Posted by hekiliko'olau View Post
Sounds like my relationship with the tire man. But for windows, I like broken up spark plugs better than bricks - less noise, and less weight to carry around.
Or a good old fashioned rock about the size of a baseball. Damn, what a feeling...........
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  #28 (permalink)  
Old 2007-08-31
Grover Grover is offline
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

Quote:
Originally Posted by Falthor View Post
Ben Dover Jr, I know what you're saying but you're looking at it from a branch by branch number.

As a company ERAC canada lost approxiamately 1.75 million dollars last year in un-reported damages. As in damages that had to be repaired but Enterprise canada paid for.

How much CDW is that? the easy number is about 109000. So that would mean that we would have to sell 109000 days of CDW coverage to make back this money. Now keep in mind this is "UNREPORTED" damages, this does not count actual damages, both covered and not covered by CDW.

Sure at a branch level if your branch doesn't have a lot of theft, totals, and damaged vehicles and your branch sells CDW all the time, your BRANCH will make a profit, but the company will not in this respect. Any damage is done on a per car basis and therby gets absorbed by the profit made by the rest of the fleet, and the re-sale values on the cars, the profit is NOT made on CDW.

Seriously, Discount and Budget sell the same thing for a slightly reduced price, except that if there is damage they ALSO have a deductible.
1. Unreported damage or "uninsured losses" have nothing to do with CDW. If you want to reduce uninsured losses you need to better train employees to catch damage and confront and charge the customer.

2. If you want to gauge the profitability of cdw, you need to look at the per car difference of reserves and cdw package sales. Reserves are the 12 month rolling average of "cdw hits" or damage done by people who took cdw it goes up and down but $30-$50/car is reasonable.
Next, look at your branch's package sales, in my old group $100-$120/car was the goal. (it's different state by state, province by province)....the difference between the "reserves" and "package is your monthly "profit".

This is the last word...now go take your skills test before you post on this thread again!
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  #29 (permalink)  
Old 2007-08-31
Former BM12
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

Quote:
Originally Posted by Robert View Post
What about the old throw-a-brick-through-window method?
You're a dumb ass. Sure this is a great idea of if you're 16!
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  #30 (permalink)  
Old 2007-08-31
Unregistered1977
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Default Re: Accused of Damage, What Should I do (and I have pictures!)

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Originally Posted by Former BM12 View Post
You're a dumb ass. Sure this is a great idea of if you're 16!
What a complete dicknose you are. You worked for ERAC and you are defending those bastards? Robert, throw the brick at this prick for me.
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