Need Advice - Feel like I've been robbed!

We are told to take the full excess - certainly in the branches I have worked in we do explain this up front. The reason we charge the full excess is because none of us can estimate damages - its not our job to do that - we are not car body repairers. If we were to estimate it, chances are we would underestimate it, then the customer would not be happy when we came and asked them for me - and would probably not pay. Taking a customer excess for damage they would not have known about is probably the worst part of the job (unless the customer is an arsehole to be honest, and in that case they probably treated the staff like a piece of shit at the start of the rental). In our group we have a rule that if the damage is not repaired within 3 months the excess is refunded and its our problem. This differs from group to group. Bottom line with damage - 2 people check out the car at the start of the rental so the damage is agreed upon. If it returns with damage that is not marked on the contract you have to rely on the original check out. Don`t blame the staff if youthink it was there before - you would or would not be suprised the amount of customers who claim new damage was there in the first place.

I use to work at Enterprise. They use paintless dent repair. They get negotiated rates. Our branch it was around $60 for a dent. Also, estimates have to be done in 30 days (it might be 60 days) or the claim is dropped by loss control. Just keep on them. Good luck!

I am going to forward this to the Attorney General's office in Pennsylvania....do you have a contact number?

Don’t feel lonely. This sounds and reads just like my experience in Phoenix, AZ. I called the CEO the same date I returned the car and got a credit on my credit card. I think Enterprise Rent-a-car is a fly-by-night company. There don't care about your next rental. They just wanted to make as much money as they can on your first rental and do not want you come back. I am renting cars from Avis and Hertz now since they are in the same market that Enterprise build it reputation on.

Dan

Originally Posted by twinfinz

Congrats on your outcome!! Just a note here--Enterprise does not sell insurance. They never have and are not licencensed in selling of insurance, because they would have to meet State insurance regulations in every state and have to set aside a portion of their revenues into a reserve requirement (which they would never do-they just want to keep more for themselves) It is collision damage waiver up to a specified amount. It is like buying the privage of not having worry about smaller damages-but once you go over the specified amount of the Damage Waiver limit they will still file with your insurance company. I compare Collision Damage Waiver to "protection money" like the legit business owners pay to the mob (never a good deal). Several States have outlawed the practice of selling collision damage waiver because of the shear amount of confusion it causes.
If anyone has had the misfortune of having an accident in a rental car YOU ARE ONLY REQUIRED TO GIVE THEM YOUR INSURANCE INFORMATION. Believe me, your insurance carrier doesn't want to part with money, either. They have a lot more $$$ than Enterprise and chances are, they will settle with your insurance for less than what you would have to pay. Your liability insurance automatically transfers to any vehicle you rent. Don't hand them a penny. Seen too many screwed by E

Not entirely true about it "not being insurance"...CDW isn't insurance but PAI sure is...Plus, in GRP 45 we had to take some stupid, after hours seminar to ensure that we were "qualified" (in the loosest sense of the word) to sell insurance.

Jsimone, HAve you ever had a good experience with a rental car company or do you get your kicks renting from ERAC and complaining about it. I'll bet you sit in front of your computer every night complaining about Everything. Look, Shave your back hair, put on your toupe and some high karate and go find a lady. Try to forget all the times you've bee rejected. I'll bet your mom still loves you, huh. Huh Tiger? Go get em.

If the damage is smaller then the size of your thumb, ECRAP will not even fix it. If they do fix it they have special contracts with body shops so it will cost no more than 100 bucks to fix. The pinheads on here from e do not know shit. That is why they work there, well until they get a DUI or STD.

I would not pay them anything until you see the repair bill in writing. They will not take you to court for that small of a bill. They write off thousands of dollars of damage every week at every branch. I would also suggest you go spend 50 bucks at a vinyl sign making company and have them put on your back window, "Don not let enterprise rip you off, see www.failingenterprise.com" the admin of this site should sell these. I would buy one for each of my cars.