Yet Another Damage Scam

Originally Posted by iluvEcars

inethically? perhaps unethically is the word you are looking for.

all LC is doing is going off what they know. They will research the last 10 contracts to see if the damage was ever marked and if it was, you are off the hook. if not, you will be responsible.

and all that BS about how i would pay for it if i caused and blah blah blah, we hear that shit day in and day out... ive only had one little old lady admit to causing damage in my several year career. EVERYONE else says the same as you... i swear i didnt cause it, im a person of ethicals blah blah blah

shutup

Perhaps ethics is the word you are looking for.
As a member of the Enterprise "family" it is no wonder we are going under with attitudes like yours.

[ExGp2399]

Originally Posted by Unregistered

Perhaps ethics is the word you are looking for.
As a member of the Enterprise "family" it is no wonder we are going under with attitudes like yours.

Are you a member of the Loss Control branch?

[trabpukcip]

Originally Posted by Never Be Defeated

About four months ago I drove my old Volvo up north to give to my sister, and needed a one-way vehicle to drive home. I reserved a rental car in advance from Enterprise. I arrived at the agreed upon time, waited 45 minutes, and finally the branch manager said he had something for me, that it was a truck, that it was all they had, that I had to take that or nothing.

I urgently needed to get back home and was running very late by that time, and he seemed to be in a big hurry to get me out the door, and in all of that rush rush I took the car without the customary walkaround. The tank was only half full, so I went to fill it up, and that’s when I noticed a very small scratch on the door and a couple of other very minor scuff marks, I didn’t have time to go back to the Enterprise office, and my cell phone needed to be recharged, so I had no choice but to trust in the integrity of the people I had rented from.

I did not damage the truck at all during the time it was in my possession.

When I turned the truck in at the branch near my house, they noticed the three things I had noticed, and I told them what had happened, that there had been no walkaround but I had noticed the damage right after I got the truck, so that damage clearly was from a prior renter, and that I had not damaged the truck at all. They told me they would request an investigation and get back to me. I wasn’t worried; I continued to trust in their integrity.

Then last week I received a letter saying there was no evidence for my claim that the damage could have been prior to my renting the truck. Included with the letter was a bill for $409.80, and a list of damages that was much more than the three small things that had been noted when I dropped off the car. I spoke with the loss control administrator who had sent me the letter and the bill, told him what had happened, and asked him for all pertinent documentation. He scanned and emailed photos of the truck which purported to show damage, but only a couple of the photos showed anything at all. I emailed back and asked him for any documentation of a walkaround done for the person who had rented the truck immediately previous to me. He then called me and admitted that there was no documentation of any walkaround for either me or the past three renters of the truck. He said in light of that he would settle for 75% of the requested amount! I emailed him asking him to confirm what he had said on the phone, but he hasn’t responded yet.

I am just flabbergasted! I am sending him a letter giving him a chance to back off, and if that doesn’t work, I am not done fighting yet. Among other options, I am thinking class action suit. Are there any ongoing at this time that I can join in on?

I'd take ERAC to court. The "I didn't read the contract so I'm absolved of all blame" routine always work.

[Never Be Defeated]

Whoever suggested writing to Corporate and requesting the 10 prior contracts for the vehicile, thank you!

I went ahead and wrote directly to corporate, explained the situation, and asked for those 10 contracts. The loss control administrator wrote back that after carefully reviewing the file it was found that the damage was previous, and they are no longer pursuing me for the loss.

It would have been nice if he had sent me even the immediate previous contract way back when I first requested it, but at least it turned out well in the end.

Again, thanks for the great advice, and to you who were supportive.

Originally Posted by Never Be Defeated

Whoever suggested writing to Corporate and requesting the 10 prior contracts for the vehicile, thank you!

I went ahead and wrote directly to corporate, explained the situation, and asked for those 10 contracts. The loss control administrator wrote back that after carefully reviewing the file it was found that the damage was previous, and they are no longer pursuing me for the loss.

It would have been nice if he had sent me even the immediate previous contract way back when I first requested it, but at least it turned out well in the end.

Again, thanks for the great advice, and to you who were supportive.

Fucking loser----oooh thank you for all those who were soooo supportive. You douche bag...next time LOOK at the fucking car BEFORE you drive off! people like you make me sick. Get a fucking life you shit head moron.

Originally Posted by Unregistered

Fucking loser----oooh thank you for all those who were soooo supportive. You douche bag...next time LOOK at the fucking car BEFORE you drive off! people like you make me sick. Get a fucking life you shit head moron.

This person was obviously wronged you dick! You feel like a moron now because you were wrong in accusing them of causing the damage. They got good advice in asking for the last 10 renters reports and ECAR found that it was not her fault. She or he should have looked at the car but KNEW they didn't do the damage. They were just supposed to pay for it because ECAR claimed they did the damage. You sir are the douche bag. Get a life

Originally Posted by Unregistered

This person was obviously wronged you dick! You feel like a moron now because you were wrong in accusing them of causing the damage. They got good advice in asking for the last 10 renters reports and ECAR found that it was not her fault. She or he should have looked at the car but KNEW they didn't do the damage. They were just supposed to pay for it because ECAR claimed they did the damage. You sir are the douche bag. Get a life

I'M a douche bag? Look, fuck face, accepting personal responsibility is a fact of life. They didn't look at the fucking car so, ultimately, they are held responsible for any damage to the vehicle. I am so tired of listening to whiney motherfuckers such as this customer and yourself. so YOU get a fucking life you asshole. People like YOU are why this country is as fucked up as it is.

[jaded1234]

Wow, a company that will take responsibility when it is in error. Oh wait a minute, they tried to dupe a customer first.

Great service. I like your attitude towards those that pay for the service (which becomes your paycheck). Didn't you miss the damage on the 2 second check-out? Take some responsibility and man up. You will need to stay at ERAC since you would not survive at a real company.

It sounds like you deal with a lot of low lifes on a daily basis. Don't confuse these interactions with the entire population, and think you are better than anyone. YOU WORK FOR A COMPANY WITH A WEBSITE DEDICATED TO ITS PROBLEMS FOR BOTH EMPLOYEES AND CUSTOMERS. That should tell you something. You participate in the website. Ding ding ding. Walmart is the only company I have found like this. And we all know about Walmart's problems with its employees.

You then insult someone who was right and the company was wrong. No apology, actually insults that it is still their fault. Sounds like a loser attitude that won't even get you a supervisor job flipping burgers. Probably why you work at a job wearing a cheap suit and washing cars. Actually sounds worse that taking orders at the drive-thru at McDonalds. Hope you didn't go to college for that.

[rsherikar]

My story is somewhat similar. Is there a way to fight back together.

[Uncle Larry]

Originally Posted by rsherikar

My story is somewhat similar. Is there a way to fight back together.

The best way to fight back is by reading my story, "Life Under the Corporate Microscope"...Now there's a scam we can all really dig!