Another Victim here,,,help

[lefty111]

In August I had an uninsured driver damage two of my vehicles in front of my house while we were sleeping. I filed claim with my insurance company next day and was advised to take it to their concierge repair service as it had lifetime warranty and free loaner vehicle from an onsite Enterprise rent a car.

I arrived just minutes before closing time and the onsite rental agent was anxious to get me out of there. I had a choice between a tiny Kia or a tiny Chevy Cobalt(Black). He did the paperwork, and I signed and then he opened the door for me and I got in(and it was dirty like it had just been returned). I hopped in and my wife drove off and I followed in the loaner car.

I noticed the next day or so that the car's lighter and accesory power outlet did not function and decided to take it back to the rental place to swap it. Also , it was not the standard size vehicle I was alloted by my insurance company. When I went to swap it, the check in agent noticed some hail dings on the car and advised me that he was obligated to write this up or he could get in trouble. I told him that was fine but that
it had not rained or hailed in my area for the 3-4 days I had the vehicle. He said he knew that and he wrote the paperwork up. I signed it but also wrote on the papers that the damage was not during the few days i had it as it had not rained or hailed in my area. He said that the original agent was probably going to be written up for not going over the car with me on a walk a round.

Two weeks later I receive a letter from Enterprise damage recovery unit saying they had not received information from my insurance company regarding a claim to fix the damage. I replied to the number listed and told them they would not get anything from my insurance company as i had not done anything to the vehicle. The adviser told me (after laughing at my insurance loss) the best thing was just to wait and let things take their course.
Well , three weeks later I have now received another letter , but this time it states that they are trying to reach me to see if I have contacted my insurance company to settle the claim of $1912.00 for hail damage repair. I immediately called and got another guy(Gregory from Tulsa , OK) with damage recovery. I tried to
explain to him again that this was impossible as there had been no bad weather in the area for that time frame. He told me basically that they would have to call the local rental facility and talk to them. I asked them why they had not done that already in the previous three weeks, He really had no answer other than to tell me that it was now assigned to an investigator and they would be contacting me. I was very upset and find this unacceptable, but he just rudely told me, " I have listened to you, you made your point and I have made my point". I got off the line and called the local agency in Plano Tx (branch manager name is Kyle) and all I got from him was " I'm sorry, I only rent the cars " Yea, that's right, they just rent them out with existing damage and do not do their proper job of making sure they are renting a suitable vehicle. The vehicle I swapped for , even had a broken gas cap!!!, Now last time i checked, the rental company puts gas in a car or checks it before they rent it out, therefore proving that they didn't check yet another vehicle .

Ironic, I end up in an Enterprise rental car because my other cars get damaged and then i find myself now fighting an obstinate idiotic company that apparently does not realize that a happy customer can give them more business than an aggravated, lied to, and mislead, disgruntled one that they try to stiff for one of the employee's mistakes. MY ADVICE : AVOID ENTERPRISE RENTAL CAR AT ALL COSTS> I WILL NEVER RENT A CAR FROM THEM EVEN IF I HAVE TO PAY TWICE AS MUCH SOMEWHERE ELSE> It just isn't worth it

Oh, and the guy who goes by anonymous coward, he is just an obvious idiot who believes that everything falls on the customer. If that were the case, Enterprise should pull all advertising or any other tools used to get people to come to them. If he thinks that a customer is liable for unseen damages because the customer did not do a walk around , consider that the employee did not do the walk around, which is an even bigger screw up. When an agent opens the door for me and tries to rush me out the door , I do not feel much of an obligation to do a walk around if my mind is on other things such as making sure the body shop has my car and everything they need. What do they expect ? Does a customer need to jack the car up, crawl under and look for damage to the transmission , etc. Let's get real, if an agent is doing his job properly, these damage issues would never reach this forum. It is ridiculous to think that a PAYING customer should have to do a preinspection of what should have already been inspected. If I am loaning my car or something that valuable to someone, I am definitely going to check it before I let them use it. One reason would be to make sure there was no damage I was not aware of, but the bigger reason is because I would not want to loan out a Piece of &*^% to someone or have them put in danger due to my negligence. The rental business is supposed to be trying to make a profit from rentals, not damages. I have rented from Avis, Budget, National, etc. Many times there has been no walk around done before getting the car (I.E. going straight to your car ) . I hope someone at loss control or damage recovery will come up with an ethical approach as this is obviously near a scam as I have seen when it comes to a company that advertises on a national level.

[AFLCIO Champion]

Both State Farm and Allstate now offer you an option. You can use Hertz. Enterprise no longer has an exclusive in the replacement business.