Everything you need to know to prevent and dispute rental car damage claims

[ExCarJockey]

Hi everyone.

For customers reading these posts, the best way to avoid these types of damage claims is prevention. I have written the following article on how to prevent the "discovered damage" claims:

How to Prevent Rental Car Damage Claims | eHow.com


If you are a victim of one of these claims, I have also written an article about how to dispute these claims:

How to Dispute Rental Car Damage Claims | eHow.com

Good luck.

[iluvEcars]

do you really think ERAC people are different than anyone else? do you actually think we plot to charge our customers fraudulently? thats a stretch in anyones book.

has that happened? probably, like any other company, not every employee is 100% legit but on the whole, just like most, we are.



i would agree with your points to actually have the customer check the car out as we do it more for a courtesy. its the customers responsibility to check it out when they get the car and mine to check it out for damage when it returns.


now, have them note car dirty or lot dark? the contract states that the renter agrees to vehicle condition regardless of outside factors so thats a lost cause. that other problem is how would you like it if you returned a dirty car to me on a rainy day after dark? no sir, you need to return the car do me perfectly clean, on a dry day and during the day... would that be fair to you? no, its not. so just suck it up and check it out good, ask them to clean if need be or pull it to a better lit area. i have no problem with customers being thorough



i wont bother with your other article, but i will say it probably empowers more people who are manipulating the system than helping people who are truly right