"Supposed" Damage

Originally Posted by FailingEnterpriseAdmin

I completely agree. With every problem, they had an excuse at the ready, and since I wanted it to work out, I just kept rolling with the punches. I was friendly, got to know some of the employees, and we even talked about their vacations and families. The branch is right around the corner from my building and since I'm an urbanist and know the value of a local neighborhood (yes, I'm a big Jane Jacobs fan), I really, really wanted it to work out.

I was never demanding or rude, or anything. Right up until the end, I believed these problems were out of their hands, probably because that's the spin they kept putting on everything.

I have never, never been one of those people who shout or get rude and demanding. It just doesn't work and it's really bad manners. I always figured I could get what I wanted by just being a good customer and a helpful, friendly guy.

I'm also not the kind of guy who sues someone over an issue like this. I'm a scientist/engineer/geek in many ways, and the way we solve problems is to figure out what's really going on and what's the root cause, and we work together and share information and we make the world a better place. It's guys like us who put a man on the moon.

I'm still amazed that now that Enterprise is having these problems pointed out to them so clearly on the Internet they're not doing something about them. Well, they've got political and financial goals that are more important than solving problems.

Like I've said before; it's a clash of cultures. I want to get the facts out and solve problems and they want to keep the commission check gravy train going for as long as possible. The Internet and free speech are going to last a lot longer than these idiots.

Regarding your specific experience and that of many posters here yes... bad customer service happens all of the time at all companies and it's a shame. as far as "these idiots" are concerned... I know you meant anyone involved in your specific issue, including all of the company brass that was involved in trying to shut you up. (okay, not you, but what you created.) So I won't go off on my tangent about people on this site over-generalizing about ERAC employees.

[FailingEnterpriseAdmin]

Originally Posted by bleedgreen

Regarding your specific experience and that of many posters here yes... bad customer service happens all of the time at all companies and it's a shame. as far as "these idiots" are concerned... I know you meant anyone involved in your specific issue, including all of the company brass that was involved in trying to shut you up. (okay, not you, but what you created.) So I won't go off on my tangent about people on this site over-generalizing about ERAC employees.

Fair enough. I don't make it clear enough sometimes that I'm sure there are some people at Enterprise that really try hard to do the right thing. You are their able defender.

Originally Posted by FailingEnterpriseAdmin

Fair enough. I don't make it clear enough sometimes that I'm sure there are some people at Enterprise that really try hard to do the right thing. You are their able defender.

I don't remember receiving my honorary cape and badge when I started posting? I remember a request for pictures, but nothing offered in the way of captain A.D. I think I should get a shield and cape.

[FailingEnterpriseAdmin]

Originally Posted by bleedgreen

I don't remember receiving my honorary cape and badge when I started posting? I remember a request for pictures, but nothing offered in the way of captain A.D. I think I should get a shield and cape.

Yeah, so where are the pictures? I want to see what bleedgreen looks like.

Originally Posted by FailingEnterpriseAdmin

Yeah, so where are the pictures? I want to see what bleedgreen looks like.

350lbs. buck-teeth, horrible dye job, knee highs that I can't keep up, a skirt that shows the classy roll-down knee-highs, a midriff top to show the toned belly beneath and a club foot to butress this beautiful package.

disclaimer: I'm sorry to everyone that was offended. and I'm sure I offended everyone.

but I'm still laughing. I couldn't write that one with a straight face.

[slave no more]

Originally Posted by bleedgreen

350lbs. buck-teeth, horrible dye job, knee highs that I can't keep up, a skirt that shows the classy roll-down knee-highs, a midriff top to show the toned belly beneath and a club foot to butress this beautiful package.

Don't forget about those back boobs. Where the fat congregates to your back and makes boobs. Those are hot too!

Originally Posted by FailingEnterpriseAdmin

I created this forum (and moved some appropriate threads into it) literally just early yesterday morning, and it's already gotten quite a few new postings in it. I didn't realize how common an issue this is with Enterprise.

Do we need to prepare an online guide for what to do when confronted with "damage" claims, to help people deal with this?

I think that is great idea and it will have a ton of traffic. Word will get around and many people will visit. Plus we will be doing the public a service and many hardworking people will be thankful. There was nothing worse than screwing over hardworking Americans. It makes me still sick to this day. I think we should also post which group and/or office the person who started this thread is having problems at. That way maybe they will notice because we all know the higher ups visit this site.

Update #1

Sent an email to Loss Control explaining my situation rationally. Got a call from the manager at the office where I rented the vehicle. The person trried to put the "sorry, but it happened while in your possesion" spin on it. I asked why it took over 6 weeks to hear from anyone about the damages and got "well these things take some time" "and "it was probably rented out after you had it". In a nice but firm way I simply said that there was no way I am going to be held responsible for this and I was not going to pay a cent. The conversation ended at that.

I expect to hear from Loss Control sometime early next week, if not I will follow up. I'll keep you posted. One more useless call like that and I am going to start posting names/locations/etc....

I read all of these answers and I really don't want to be the one to tell you this but you said in your post that you just drop the keys off.......Please tell me you didn't do that after hours. The reason I say this is because on the back of the contract is all the fine print. There is a section that covers vehicle drops and it states that if the car is damaged during the night and was not checked in by an ERAC employee the customer is held liable for the damages. The only way out of it is that they closed out your contract and then tried to contact you or rented the vehicle out without documentation of the damages that "You No Longer Have to Sign" per Loss Control's new policy. I give you this information not to bring down your hopes but to assist you in any way possible take the big green monster down!
Sorry for the long winded message, I am really pissed right now and it's all I can do to not go down there and smack someone upside the head.[/quote]

Originally Posted by Unregistered

Hi All,

Yesterday I received a letter from Enterprise regarding damage to a vehicle I rented over a month ago. Needless to say I was completely shocked because I definitely know that I did not cause the damage to the vehicle that ERAC claims I did. I am a pretty good customer there (I rent from them roughly twice a month) and I have even been back to rent other vehicles since the one they say I damaged. I have already cancelled my credit card so that they cannot automatically charge the damage to ($428 CAD) it. I plan on fighting this to the death if I have to, do they have a case against me? Wouldn't they notice the damage right after I dropped the car off? The agent never did a walk around with me when I dropped it off, but they never have before either. I simply drop the keys off and I'm on my way. How can they be sure nobody else damaged the car since I last rented it? Like I said, I rented the vehicle around a month ago!

PS: I was also "accused" several times about another car that I rented there and returned. They thought I never returned it when in fact they lost it and another customer had it for a few weeks. I received several calls regarding it and I had to keep telling them I returned it.



I read all of these answers and I really don't want to be the one to tell you this but you said in your post that you just drop the keys off.......Please tell me you didn't do that after hours. The reason I say this is because on the back of the contract is all the fine print. There is a section that covers vehicle drops and it states that if the car is damaged during the night and was not checked in by an ERAC employee the customer is held liable for the damages. The only way out of it is that they closed out your contract and then tried to contact you or rented the vehicle out without documentation of the damages that "You No Longer Have to Sign" per Loss Control's new policy. I give you this information not to bring down your hopes but to assist you in any way possible take the big green monster down!
Sorry for the long winded message, I am really pissed right now and it's all I can do to not go down there and smack someone upside the head.