Unbelievable

[guymor]

On December the 19th, 2005 I took my car in to Mercedes to have a couple of problems fixed.
Mercedes did not have any loaners and they said they had rented a car for me at Enterprise.
Someone from Enterprise came to Mercedes to pick me up and drive me to their local offices.
They had prepared an older Jaguar - I did the walk around and found nothing wrong.
When I drove away, I felt that the car was driving rougly but since I was only going to use the car for one day - drive back home (20 miles) and drive to Mercedes again, I figured it was acceptable.
When I returned the car, I told the attendant that the car was driving roughly and that they should check the underside - to which they replied, no problem sir we will take care of it.

Would you believe that I just received (March 6th, 2006) a letter from their "Loss Control" department claiming the sum of $2,200 for replacing two rims, the brakes, loss of use, admin fees, etc.

I returned the car on December 21st, 2005 and their paper work shows that they had checked it on January 6th, 2006 and repaired it on January 12th, 2006.

I figure that the reason why I did not get the invoice sooner (in January) is probably because they must have tried to have Mercedes to pay for the damage or maybe their insurance company.

I know that I did not damage the car - I drove it for about 50 miles and I feel that I am being taken for a ride by some unscrupulous people.

I intend to fight this to the death of course.

Any sound advice would be greatly appreciated.

I can already tell you are a douche....."an older Jaguar" you say, huh? At most it would have been 2 years old, but most likely a year or less....you insinuate that is not good enough for you, you prick. You are probably one of those people that think the world owes you something because you drive a Benz. If you are as big-time as you portray because you shouldn't have to drive a 2 year old or less Jag, than I am sure that $2,200 is nothing to you....

[JD Dude]

Hilarious! Yeah you should just fess up and admit that you thought it would be fun to do a little offroading in an old Jag like that. (Still can't believe a man of your stature would find a two year old car acceptable) Remember sir, "The truth will set you free!"- Aunt Esther

Originally Posted by Unregistered1

I can already tell you are a douche....."an older Jaguar" you say, huh? At most it would have been 2 years old, but most likely a year or less....you insinuate that is not good enough for you, you prick. You are probably one of those people that think the world owes you something because you drive a Benz. If you are as big-time as you portray because you shouldn't have to drive a 2 year old or less Jag, than I am sure that $2,200 is nothing to you....

[FailingEnterpriseAdmin]

Originally Posted by guymor

On December the 19th, 2005 I took my car in to Mercedes to have a couple of problems fixed.
Mercedes did not have any loaners and they said they had rented a car for me at Enterprise.
Someone from Enterprise came to Mercedes to pick me up and drive me to their local offices.
They had prepared an older Jaguar - I did the walk around and found nothing wrong.
When I drove away, I felt that the car was driving rougly but since I was only going to use the car for one day - drive back home (20 miles) and drive to Mercedes again, I figured it was acceptable.
When I returned the car, I told the attendant that the car was driving roughly and that they should check the underside - to which they replied, no problem sir we will take care of it.

Would you believe that I just received (March 6th, 2006) a letter from their "Loss Control" department claiming the sum of $2,200 for replacing two rims, the brakes, loss of use, admin fees, etc.

I returned the car on December 21st, 2005 and their paper work shows that they had checked it on January 6th, 2006 and repaired it on January 12th, 2006.

I figure that the reason why I did not get the invoice sooner (in January) is probably because they must have tried to have Mercedes to pay for the damage or maybe their insurance company.

I know that I did not damage the car - I drove it for about 50 miles and I feel that I am being taken for a ride by some unscrupulous people.

I intend to fight this to the death of course.

Any sound advice would be greatly appreciated.

If you returned it and they accepted your return without noting any damage, then you should be off the hook.

Also suspicious is the long gap between when you returned it when they noticed the damage.

Tell us here the branch location and the names of everyone you've dealt with. If you post those here, those employees will find out within a day or two and will be so embarassed they'll make it right.

They don't want to get stuck with the bill, so they're hoping you're a sucker and will pay it. Make a stink about it here and they'll find a way to make it go away.

Admin

So ok, I don't drive a mercedes or a jag but I have driven a rental Jag from enterprise before. Well, I don't agree with you that it was an older Jag. From my experience w/enterprise luxury cars they don't stay in fleet for very long or the company will lose money on them. However, I do agree with the fact that they are trying to flip you the bill. Let me give you a little enterprise/legal info. It would be hard for them to notice what appears to be undercarriage damage in your case upon check-in. First and foremost, did you let that office know about how the vehicle was running when you returned? If you did that is great. Second, that office has the rental history of that vehicle. If they did not catch it when you returned, and I mean within that same day then there is nothing they can do. The only way that they can bust you on it is if they got the vehicle back, noticed the damage upon return or even within that day. If they are trying to fork the bill to you give it to your attorney asking for the rental history of that vehicle. I am willing to guarantee you that they rented that vehicle at least 4 times after you. Whose to say the damage didn't come from one of those people or the 20 people before you if they didn't confront you right at return.

[guymor]

Hi Admin

The branch number is 1003758 and the address is 571 Airport Road North, Naples, Florida

The car is a 2004 Jaguar, unit SU3728, VIN SAJEA51C84WE03403
The rental contract is 922183
Their file number is DX3514N63
The employee at C&C Tire and Auto Service, 3700 Mercantile Ave., Naples, Florida is Daniel J. Walsh

The employee From Loss Control who signed the letter claiming the $2162.90 is Tim White

The address of the Loss Control office is 4350 Fowler Street, Suite 24, Fort Myers, Florida

[GP51 Weidner's Bitch]

Originally Posted by guymor

Hi Admin

The branch number is 1003758 and the address is 571 Airport Road North, Naples, Florida

The car is a 2004 Jaguar, unit SU3728, VIN SAJEA51C84WE03403
The rental contract is 922183
Their file number is DX3514N63
The employee at C&C Tire and Auto Service, 3700 Mercantile Ave., Naples, Florida is Daniel J. Walsh

The employee From Loss Control who signed the letter claiming the $2162.90 is Tim White

The address of the Loss Control office is 4350 Fowler Street, Suite 24, Fort Myers, Florida

This is a tough one for Enterprise, but definitely something that the can't stick you with at this stage of the game. Damage like this is very difficult to find just doing a walk-around. On Enterprise's behalf, people do stuff like this to their cars all the time, and the only way they will find out about it is when somebody in the future complains about it and they take it in to get it checked.

However, what they're doing here is not correct. Your contract is closed out, there was no DX report done when you returned the car, and therefore you did not sign a DX report. I'm sure it was rented several more times after you, and each person probably complained equally. I'm not sure how they just picked your rental out of the blue to try and charge you for the damage, but it isn't going to work. Stand tall - you won't have to pay for the damage if what you are saying here is complete truth.

What a lot of offices do in this situation is go back and find a contract that had damage waiver purchased. They will do the DX on that ticket so that they can spread the waiver loss over a 12 month period rather than taking the hit all at once. Advise the manager to do that, and watch his head tilt sideways in suprise!

[FailingEnterpriseAdmin]

Originally Posted by guymor

Hi Admin

The branch number is 1003758 and the address is 571 Airport Road North, Naples, Florida

The car is a 2004 Jaguar, unit SU3728, VIN SAJEA51C84WE03403
The rental contract is 922183
Their file number is DX3514N63
The employee at C&C Tire and Auto Service, 3700 Mercantile Ave., Naples, Florida is Daniel J. Walsh

The employee From Loss Control who signed the letter claiming the $2162.90 is Tim White

The address of the Loss Control office is 4350 Fowler Street, Suite 24, Fort Myers, Florida

OK, I just created a new thread "Attention Tim White..." Let's make that the first step. Please contact Tim yourself and tell him he's now featured on FailingEnterprise.com.

Admin,

You are starting a dangerous precedent here...this guy could very well be making a valid complaint, but at the end of the day you have no real way of knowing if he committed this damage or not.

I think you have enough evidence on this board from people who admittedly hate the company, but at the same time acknowledge that some of the customers we deal with are trash, and will lie, cheat, and steal at the first opportunity.

My point is, what is going to stop you from not helping those people who come to you or this board for help, but are guilty of the damage, owed charges, etc? You really have no way of knowing, it is the old chiche of one word versus another. This website and the avenue you are taking is going to encourage these type of people to try and weasel their way out of their personal responsibilities. And Enterprise or the employees involved are going to fold because they don't want the personal publicity regardless if they know they are correct. Therefore, all you will be doing is encouraging customer's unethical behavior, but maybe that is what this site has come to now...but I hope not....

[itsfuckingcold]

Originally Posted by guymor

Hi Admin

The branch number is 1003758 and the address is 571 Airport Road North, Naples, Florida

The car is a 2004 Jaguar, unit SU3728, VIN SAJEA51C84WE03403
The rental contract is 922183
Their file number is DX3514N63

how accurate is this...i may see a flaw..or just me...the DX is DX3514N63, so it shuld mean that the dx came from office 3514, yet the branch in question is 3758....a lil help guys, thanks...........they shuld change that DX to an OX(damage occuring to a vechicle in a non revenue producing state)