another bumper "damage" scam

Originally Posted by Unregistered

Well not only am I going to rent someplace else, but I have also sent a note to our corporate travel agent as well as my coworkers that travel as much as I do warning them about ERAC's practices.

Budget, National, Avis, Hertz, etc. > Enterprise

Erac doesn't care, go rent somewhere else. The next time your car is in the shop and the dealer offers to pay for a loaner, guess who they are going to call? You will have to go out of your way to rent someplace else, and guess what, you will have wasted even more time by doing so, and this becomes another victory for the green machine. Let your corporate travel agent switch to another company who will not have the same low rates, and guess what, now your company is spending more money, which means, another victory for the green machinge. Basically, you may not be putting money in Erac's pockets, but you are losing money by not using them, so in the long run, they win by default. I am not in support of Erac, although it may sound that way, I am just telling you the reality. Erac is a green monster that will win no matter what you do about. Complain, bitch, start a website, burn down a village, do whatever you want, you will not overcome the power that is the Green Side.

[FailingEnterpriseAdmin]

Originally Posted by payupbiotch

They are never going to learn, nor do they care to learn. They get there money a majority of the time and the occassional person who disputes damge, oh well, they can go rent somewhere else. This site is not going to change anything other than to make a bunch of former employees and pissed off customers feel better by complaining to their community. As a former erac-er, I am glad I left and do realise there are many problems with Enterprise, but for the most part, they do well, they make a ton of money, and realise not everyone is going to be happy. You may think you are the head of some revolution to bring down the Taylor regime, but you are sadly mistaken. This site will only keep a few potential customers from renting, a few potential employees (who would have quit in less than a year anyway) from ever working there. If anything, this site is helping Erac by weeding out the losers and pain-in-the-asses from ever walking through their doors. Way to go admin, your plan might actually backfire and make Enterprise stronger.

Let me get this straight: you're saying that because we serve 20,000+ web pages a day on "Open Discussion About The Ongoing Problems At Enterprise Rent-A-Car" and they lose job candidates, retention, customers, spill their secrets to partners and competitors, provide a clearinghouse for plaintiff's attorneys, soak up their time and attention, expose what appears to be their criminal behavior and help the insurance companies understand what Enterprise is really all about, that this, on balance, might actually put Enterprise is a better position than if Failing Enterprise never existed?

You picked a bad week to stop smoking crack.

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

Well not only am I going to rent someplace else, but I have also sent a note to our corporate travel agent as well as my coworkers that travel as much as I do warning them about ERAC's practices.

Budget, National, Avis, Hertz, etc. > Enterprise

Be sure to mention Failing Enterprise when you warn people off Enterprise and I'll thank you for it.

[FailingEnterpriseAdmin]

Originally Posted by realitycheckmate

Erac doesn't care, go rent somewhere else. The next time your car is in the shop and the dealer offers to pay for a loaner, guess who they are going to call? You will have to go out of your way to rent someplace else, and guess what, you will have wasted even more time by doing so, and this becomes another victory for the green machine. Let your corporate travel agent switch to another company who will not have the same low rates, and guess what, now your company is spending more money, which means, another victory for the green machinge. Basically, you may not be putting money in Erac's pockets, but you are losing money by not using them, so in the long run, they win by default. I am not in support of Erac, although it may sound that way, I am just telling you the reality. Erac is a green monster that will win no matter what you do about. Complain, bitch, start a website, burn down a village, do whatever you want, you will not overcome the power that is the Green Side.

None of what you describe are actually "wins" for Enterprise. They're losses to their customers, for sure, but Enterprise doesn't actually "win" on these. They win when you rent from them. They cause you losses whether you rent from them or not.

failing admin, insurance companies actually love enterprise no matter what you tell them because in the present erac is the only who can handle the volume of claims filed! win for the big "e" (no i am not smoking crack) and why would an insurance company think erac is a criminal? i mean hell insurance companies are nothing more then legalized extorters if that is a word. the insurance business and credit card companies are like a casino and there legal so what is wrong with erac trying to make money. why is there not a site for insurance companies? keep in mind admin i agree with alot of what you say but i am just playing devils advocate and trying to make a point that there other businesses supported by the government that border on criminal behavior and rip people off a lot worse then enterprise rent a car i mean you have to give me at least that much! i don't even think erac rips people off because there is an account designed to give money back and if someone feels they are wronged they call and if they do get their money back by the first guy someone higher will give them their money back plus more! try that with a credit card company or ins company or even a casino and you will not see a dime actually credit card comp will let the juice keep going until you pay, ins companies will drop you and a casino will suck every penny from you and not care. erac will give you a 50% coupon on you next rental for no reason. that is my comparison maybe a little lame but there is some truth to that.

what i think is funny is the interpretation that erac makes money from damaged cars.
1)most erac branches have designated body shops that ONLY do Enterprise cars for the simple purpose of not having to wait for something to be fixed becuase we can't rent it while it is in the shop.
2)Have you had damage to your car recently? Do you realize that there is NO mark up and in fact you are being charge parts and about $35/hour labor where a normal body shop will charge $50 to $150/hour.
3)Do you realize how many dishonest people damage cars and do whatever they can to get out of it.. even attempt to decieve by magically reconsidering and wanting to purchase DW over the phone while they have a damaged car in their driveway? How is Enterprise supposed to know.
4)If the damage is on the contract then Enterprise has NO legal recourse to charge you and ERAC will probably get shafted once again.

And don't worry... when you end up not paying your bill you will be put on DO NOT RENT which is something to protect Enterprise from loosing money from you in the future. So that whole "I will rent with another company" is not a preference... it's a neccesity.

Now believe me... This post is accusatory. But we are NO WAY infalable. We are people too. So if a mistake was made then I hope that you are not negatively impacted in ANY WAY. However, before you run off saying that you are being scammed... Just think about my day... I had a customer who thought since the return date on the contract had already passed... then he could keep the car. When the police arrested him he said that it was his car now and he won't tell them where it is. In 3 months if that car is not found it is going to come largely out of my paycheck. Unfortunately it is the morons like these that make a company like Enterprise have to be so rigid about protecting our assets.

[slave no more]

It wasn't this thread (I don't think) but before ADMIN you mention that the ERAC people collect money over what the price of the damage is. Yes that is true and so does every other insurance company. It's called Soft Cost Recovery. Paper, man hours, network costs and anything related to the accident are recovered when one insurance company subrogates another one and gets paid. There is more to an accident than the damage to the vehicle. What about impound fees and towing. That is collected as well and yes the Loss Control employees are in charge of collecting on that too. Customers are also responsible for downtime in most situations because their insurance company will not pay for it. Should that be paid by ERAC? No way unless cusomers want to see prices go up. Oh well.