Damage to tires escalates......

[WTF311]

I'm a former Marine and my fiancee is a church music major the allegations are ridiculous and personally insulting

Uh-oh looks like they are people of their word......

Originally Posted by Unregistered

I'm a former Marine and my fiancee is a church music major the allegations are ridiculous and personally insulting.

What does this information have anything to do with what happened with the rental return? I love how customers add useless and frivolous detail to their story when they are trying to explain how they've been wronged. Makes it more dramatic. Personally insulting?? Get over yourself. It's a customer service situation that needs to be handled, not a personal attack on everything you and your wife stand for.

[FailingEnterpriseAdmin]

Originally Posted by realitycheck

What does this information have anything to do with what happened with the rental return? I love how customers add useless and frivolous detail to their story when they are trying to explain how they've been wronged. Makes it more dramatic. Personally insulting?? Get over yourself. It's a customer service situation that needs to be handled, not a personal attack on everything you and your wife stand for.

I think people add this sort of information because they're not used to being falsely accused of willfully damaging rental cars. Sure, some customers are scam artists, but a lot of us can't even imagine being a scam artist.

It sounds like the guy has integrity and isn't used to being accused in this way.

Originally Posted by FailingEnterpriseAdmin

I think people add this sort of information because they're not used to being falsely accused of willfully damaging rental cars. Sure, some customers are scam artists, but a lot of us can't even imagine being a scam artist.

It sounds like the guy has integrity and isn't used to being accused in this way.

It's got nothing to do with being a scam artist. The guy has a legitimate complaint. But the fact that's he's a former marine and his wife writes church hymns has nothing to do with the issue he's going through. When people are trying to prove a point (especially one that shows they have been violated in some way), they often exaggerate, embelish, or add unnecessary bits of info to try and sway people into taking their side. All he has to say is he's some customer that is being charged for tire damage that is not his fault. I just have seen similar irrelevent details mentioned time and time again on this site and while I was working there. Maybe if you weren't so fixated on flexing your internet muscles, trying to get the names and addresses for the branch when EVERY random customer comes on the site to explain their plight, you would notice these subtleties.

Originally Posted by realtiycheck

It's got nothing to do with being a scam artist. The guy has a legitimate complaint. But the fact that's he's a former marine and his wife writes church hymns has nothing to do with the issue he's going through. When people are trying to prove a point (especially one that shows they have been violated in some way), they often exaggerate, embelish, or add unnecessary bits of info to try and sway people into taking their side. All he has to say is he's some customer that is being charged for tire damage that is not his fault. I just have seen similar irrelevent details mentioned time and time again on this site and while I was working there. Maybe if you weren't so fixated on flexing your internet muscles, trying to get the names and addresses for the branch when EVERY random customer comes on the site to explain their plight, you would notice these subtleties.

I'm not trying to add unecessary information. Both peices of information are extremely applicable in the court of law. Therefore I felt that letting everyone know I am a Marine who served my country honorably without incident, and that my fiancee is a church music major without a criminal record is very applicable.

[Car Prep 57]

Originally Posted by Unregistered

He said he was on his smokebreak and saw me driving it fast so I was going to have to pay for all the tires.

Okay, this story just gets stranger as we go along.

Now, the employee was on his smokebreak, correct? I'm assuming he was standing somewhere outside on Enterprises' property while doing so. After you park the vehicle, he then states he saw you driving at a high rate of speed. What is he claiming, exactly? That you turned into the parking lot so quickly the tires chirped? What other opportunity would he have to observe your driving other than the maximum couple hundred feet or so before you enter their lot?

You rented in Waco, but how many total miles did you put on the vehicle? If not an excessive amount, wouldn't that bolster your claim of not being able to "wear out the tread" on four tires? Also, you complained of a smoke smell in the vehicle when you picked it up, yet was apparently gone when you returned it in "better condition". Did you detail it yourself while you had it? After prepping literally thousands of cars myself, I know all too well that cigarette smoke in the apholstery doesn't disappear on it's own, it has to be scrubbed out.

Look, I'm not calling you a liar, I DO believe there was a dispute between yourself and the Waco branch. But I'm 95% certain there are elements of this story that remain untold.

[FailingEnterpriseAdmin]

Originally Posted by realtiycheck

It's got nothing to do with being a scam artist. The guy has a legitimate complaint. But the fact that's he's a former marine and his wife writes church hymns has nothing to do with the issue he's going through.

But it does. People here are accusing him of lying about his experiences and basically trying to scam Enterprise. They're questioning his integrity. He's explaining he's got a proven record of being an honest guy. Being a former Marine counts for something. Being a loss control employee counts against. You do the math.

Originally Posted by realtiycheck

When people are trying to prove a point (especially one that shows they have been violated in some way), they often exaggerate, embelish, or add unnecessary bits of info to try and sway people into taking their side. All he has to say is he's some customer that is being charged for tire damage that is not his fault.

If this was all he had to say, then he wouldn't be posting here, would he? His issue would have already been solved. He's only here because calmly explaining the facts to Enterprise is an exercise in futility.

Originally Posted by realtiycheck

I just have seen similar irrelevent details mentioned time and time again on this site and while I was working there. Maybe if you weren't so fixated on flexing your internet muscles, trying to get the names and addresses for the branch when EVERY random customer comes on the site to explain their plight, you would notice these subtleties.

He doesn't come across as a "random" customer. He sounds like a reasonable guy who got screwed by Enterprise and he wants to make things right, just like me. Maybe if you weren't trying to be such a negative sourpuss all the time and assume the worst in customers all the time, you'd notice these subtleties.

Originally Posted by Unregistered

I'm not trying to add unecessary information. Both peices of information are extremely applicable in the court of law. Therefore I felt that letting everyone know I am a Marine who served my country honorably without incident, and that my fiancee is a church music major without a criminal record is very applicable.

I didn't realize this was a courtroom, Judge Judy. You were a good soldier. Your fiancee majors in church music. But I doubt the country was calling upon you and your girl to hold the line and sing a Jesus hymn when you were dropping that car off. You were simply a customer that received some low quality service and is having an issue with some rental car company. Simple as that. Your personal backgrounds have nothing to do with your story (or at least they shouldn't). I have an undergrad degree in Comm. with a clean criminal record too, but you won't see me dropping those tidbits of info when I'm trying to tell complete strangers about a customer dispute that I am going through. That info is completely unapplicable.

Have you ever worked in retail for an extended period of time? I would simply roll my eyes when customers would drag on their explanation of why they feel wronged. I would fix their problem out of good customer service, but really didn't need to hear the impertinent details.

Originally Posted by FailingEnterpriseAdmin

But it does. People here are accusing him of lying about his experiences and basically trying to scam Enterprise. They're questioning his integrity. He's explaining he's got a proven record of being an honest guy. Being a former Marine counts for something. Being a loss control employee counts against. You do the math.

If this was all he had to say, then he wouldn't be posting here, would he? His issue would have already been solved. He's only here because calmly explaining the facts to Enterprise is an exercise in futility.

He doesn't come across as a "random" customer. He sounds like a reasonable guy who got screwed by Enterprise and he wants to make things right, just like me. Maybe if you weren't trying to be such a negative sourpuss all the time and assume the worst in customers all the time, you'd notice these subtleties.

I never accused him of scamming. His story is believable to me. All the extra detail that was in his first post wasn't really to combat any attack on his integrity since he was the first one to start the thread. And to be honest, I wasn't really trying to go after him. He seems fine....a little uptight...but a stand up guy. Customers exaggerrate. It's that simple. Again, I'm sure this guy has a valid complaint. Never said he didn't. I was just using some of his posts as an example.

And your last line is funny. I asked this guy this same question: Have you ever worked an extended period of time in retail? I would doubt it, based on your attitude every time a customer comes on here. They're not ALL right, ya know? The company sucks. Most employees aren't trying to fuck over a customer. And not every customer tells you the story the exact way it happened. Maybe if YOU weren't so full of yourself and so enamored with the super hero status you've given yourself, you'd notice that.

[slave no more]

Wasn't it Marines that pratically raped and tortured people in Guantanamo (SP?) Bay? Don't people of the cloth (priests) molest little kids. What does being a Marine or a Church Wife have to do with this? Some of my worst customers in MD were Pastors and Reverends. They figured since they said they were people of God that their shit didn't stink. It does not matter what they do in their free time and has no bearing on this situation. Now I understand Admin you always take the side of the consumer no matter what but this guys story is sketchy. He has even admitted to being in a hurry when he returned (I just wanted to get home and get sleep I was driving for 7 hours). Sounds to me like he was in a rush and could have very well pulled in to the lot like a maniac. But do we know the situation? No. It's between Loss Control, the office, the customer and his God.