damage to front end

[violettemaschine]

so I had my car into mazda to get some warranty work done. this would be the 5th time in the last month i had to get a car from enterprise.(check engine light problems) so all is well except after already paying over $100 for the previous dw i declined. i had the car overnight and dropped it off at the dealership the next morning. at around 3:30 i get a call stating they just got the car and that there was damage to the front end that was not reported on the first walk around. I know I didnt damage the car. as for the first walk around i dont think she even looked at the front of the car. she stopped at getting the mileage and fuel level, before getting to the front. I was already late for work so I wasnt really a terd about it like I normally am. It just seems fishy to me that nothing is wrong until i decline the DW.

I am going down there in the morning to look at the damage and get pictures before they get an estimate. please any advice would be greatly appreciated!!

VM

[Car Prep 57]

Originally Posted by violettemaschine

so I had my car into mazda to get some warranty work done. this would be the 5th time in the last month i had to get a car from enterprise.(check engine light problems) so all is well except after already paying over $100 for the previous dw i declined. i had the car overnight and dropped it off at the dealership the next morning. at around 3:30 i get a call stating they just got the car and that there was damage to the front end that was not reported on the first walk around. I know I didnt damage the car. as for the first walk around i dont think she even looked at the front of the car. she stopped at getting the mileage and fuel level, before getting to the front. I was already late for work so I wasnt really a terd about it like I normally am. It just seems fishy to me that nothing is wrong until i decline the DW.

I am going down there in the morning to look at the damage and get pictures before they get an estimate. please any advice would be greatly appreciated!!

VM

Ask them to dig up earlier inspection sheets on this vehicle. If the damage was already there, it'll likely have been noticed and noted previous to you renting it.

[FailingEnterpriseAdmin]

Originally Posted by Car Prep 57

Ask them to dig up earlier inspection sheets on this vehicle. If the damage was already there, it'll likely have been noticed and noted previous to you renting it.

We really need to prepare a definitive document that outlines exactly what a customer needs to do to fight back on these incididents. We keep hearing the same pleas again and again.

[slave no more]

What a customer needs to do is not drop the car off with a third party. What a customer needs to do is not feel that taking an extra 2 minutes to search around the car for damage is going to ruin their existence.
What a customer needs to do is be more carfeul while renting a vehicle and not assume that someone somewhere is always doing their job at 100%
What a customer needs to do is not assume that they are tacking him for damage because he did not purchase waiver because that is stupid and would get an employee fired.
What customer needs to do (not the poster on this but in general) is be responsible for their decisions. If you choose not to take CDW then you are choosing to be responsible FOR ALL DAMAGE REGARDLESS OF FAULT. This means that if the car comes back damaged then it IS your fault no matter what.
What a customer needs to do is handle their own business and not rely on someone else to do it for them. It makes you look guilty because it looks like you are pawning the dirty work on someone else. What do you do? Here you go:

1) Call the manager for the office and demand to see the previous 3 contracts damage display (they will not give you the contract for privacy reasons)

2) Call the Loss Control Department and ask for the same information.

3) Find out where/when they are going to have the car repaired and if they are not doing right away then DEMAND that they do so the damage does not rust, grow and just get worse.

4) Call the Area Manager for the location and say that they employee would not allow you to inspect the vehicle because they were too busy to, oh wait that was you.

5) Call the dealership and tell them that you dropped your rental off their and when ERAC came to get it there was damage on it that you did not cause and find out who moved the vehicle when you brought it there.

See if any of that works. If you are innocent good luck if not then fuck you. Have a good one :-)

[FailingEnterpriseAdmin]

Originally Posted by slave no more

What a customer needs to do is not drop the car off with a third party. What a customer needs to do is not feel that taking an extra 2 minutes to search around the car for damage is going to ruin their existence.
What a customer needs to do is be more carfeul while renting a vehicle and not assume that someone somewhere is always doing their job at 100%
What a customer needs to do is not assume that they are tacking him for damage because he did not purchase waiver because that is stupid and would get an employee fired.
What customer needs to do (not the poster on this but in general) is be responsible for their decisions. If you choose not to take CDW then you are choosing to be responsible FOR ALL DAMAGE REGARDLESS OF FAULT. This means that if the car comes back damaged then it IS your fault no matter what.
What a customer needs to do is handle their own business and not rely on someone else to do it for them. It makes you look guilty because it looks like you are pawning the dirty work on someone else. What do you do? Here you go:

1) Call the manager for the office and demand to see the previous 3 contracts damage display (they will not give you the contract for privacy reasons)

2) Call the Loss Control Department and ask for the same information.

3) Find out where/when they are going to have the car repaired and if they are not doing right away then DEMAND that they do so the damage does not rust, grow and just get worse.

4) Call the Area Manager for the location and say that they employee would not allow you to inspect the vehicle because they were too busy to, oh wait that was you.

5) Call the dealership and tell them that you dropped your rental off their and when ERAC came to get it there was damage on it that you did not cause and find out who moved the vehicle when you brought it there.

See if any of that works. If you are innocent good luck if not then fuck you. Have a good one :-)

OK, this is a good start. I need to get this up as a separate document.