Got Accused Of Denting Car, Then They Discover It Was Already Dented! Idiots!!

[slave no more]

What 16 and 17 year olds did you have helping you out? First they cannot hire anyone under 18 due to operating a vehicle with customers in it and they won't even rent to someone that young so to say that the person was 17 like it is factual is total horse shit (unless they have different hiring practices like that somewhere else then I will apologize). Second you state that the employee pointed out the damage to you (the correct procedure) and then brought you inside while they researched it (correct procedure where they are supposed to just write the damage report and then let loss control sort it out which is ridiculous and I will agree with you on that). Where you lost the people on this thread is were you projected this image of you are better than the employee and that is where you get no love from people. When you project that type of image people think you are a douche bag. When you go to a rental car company without a reservation (I am assuming you did not ohterwise you would have made that point) you shouldn't expect 100 clean cars to be sitting arouned waiting for someone to miraculously show up because that is not how money is made. If it is a Monday, Tues or Friday expect a wait, a car to be dirty etc if you have no rez. If you have a rez and that happens then that is poor planning on that branches part and that sux for them. Sorry you had to do for a day without your precious MAXIMA (WOWWWWWWWW) because you were having work done. Did you freak out on the dealership because your car is not in perfect working order?? If it was scheduled maintenance then the dealer should have made a rez avoiding that in the future. You are a customer, ERAC employees are people and sometimes people make mistakes (your parents for example) and you have to let people make mistakes otherwise no one learns.

Originally Posted by batserve

This person is/was a customer of your company. He has the right to complain. You don't have the right to call him names. It doesn't sound like he berated anyone at the branch, or was rude at all. The funny thing is that his original post and tone wasn't close to being as bitter toward Enterprise as yours was toward him. When you speak to someone this way, it just confirms your arrogant attitude. Maybe it isn't arrogance. I don't know you. Maybe you have just been doing this job too long and it has eaten at you to the point that you react in an extreme manner to criticism. I am sure you get tired of it, but if this behavior is the result, maybe it is time to move on. It makes me think this site is working.

Every satisfied customer you have, just goes home after the rental and goes about his/her life. Every customer you treat like you are treating this person, goes out and tells 10 of his friends about how he was treated and what you are saying to him on this website. So, 10 more people know about this website, and they will probably be shocked by what they see, and tell 10 of their friends. Do you really want a bunch of people who are potential customers reading words that you write calling someone vulgar names. Avis and Hertz must be licking their chops when they see this stuff.

How many thousands of people has ERAC screwed over? Far too many to count. And I promise you, even if this guy told one person, and that person told 50 it wouldn’t matter.

Why? Because Failing Enterprise has been up for over two years and it hasn’t made Enterprise do squat. They still screw their employees. And they still screw their customers. I mean, there are probably hundreds of thousands of posts here that prove that. But just because you tell someone something is unethical does not mean they will believe you. If so, this site would’ve made Andy Taylor fix his company a long time ago.

So, ten more people knowing about the shady practices at ERAC won’t do anything. For every three people that boycott ERAC, there are 30 more to take their place.

This is because ERAC rents cars far too cheap. They’re like Walmart. People don’t like Wally World’s ethics, but they sure do enjoy the bargains. After all, why buy a $350 TV at Best Buy when you can go to Walmart and get it for $280??

Being able to beat the competition is how ERAC stays afloat . . . because it sure as hell isn’t their customer service.

And saying the customer is always right is a false remark. I believe that a customer should be treated with respect, but anyone who has ever worked in retail knows there are some customers that are just pricks. And they are the first ones who start talking about how the customer is always right.

So, I also think this guy is a bit of a douche. He’s crying because an MT made a mistake and then fixed it. A real man would accept that everyone makes errors and move on. If he would just go “Well, next time I rent I’ll look closer. Lesson learned.” But he’s not doing that. He can’t even own up to the fact that he’s to blame a little as well, since he also missed the damage. And, he wasn’t charged a dime, which I can promise there are lots of people that have paid for dents and scratches they didn’t make.

Originally Posted by Unregistered

Those are the issues, and yes, the customer IS always right. I did not act like a maniac nor would they hope I never return. I love you asshole members who are current or soon to be employees posting on this site jumping on my post saying fuck this and fuck that....you have no class and no intelligence, you represent the problem at enterprise.

Customer IS always right?? Ha. That sounds like something an asshole customer would say. In a business setting, yeah, you have to bend backwards for customers sometimes. But on some random discussion board, the customer is not always right. I would love to see people like you handle jerk customers like you. Then you would understand why people are giving you shit. People are calling you a jerk because your description of what happened makes you sound like one.

And you really shouldn't be knocking anyone that comes to this site frequently when you're complaining about being approached about damage that you didn't even get charged for. You also shouldn't be commenting about things like class and intelligence either when you're putting down others for having a job that you feel is less important than yours.

Originally Posted by Unregistered

Ill make this short...
I rent a POS chevy aveo hatch for ONE day while my Maxima is in the shop for some warrenty work. When i picked it up this 17yr old kid looked the car over with me etc....said he was sorry it wasnt clean (it was coated in salt) well, what do i care right, i say its ok, and i leave. Go to work, park it in a safe ramp, and the same cars i parked between were there when I left. Bring it back, the same kid takes a walk around then I see him wipe off the rear fender and look at it...I was like oh no you didnt.

He tells me "remember when we walked around the car and saw there was no damage, well theres a small dent on the rear, come out and look" He said we looked at it pretty good and it wasnt there before. I calmly said I disagree. I go back in and this other kid is typing into the computer as I tell him how this is impossible he was just like ok, ok, ok...as if he didnt want me to make a scene (im sure they have had lots of scenes). Long story short, he finds out it was previously reported...so now rthey confirm its not me. They need to get their damn act together and document shit and clean the damn cars.

I would have cancelled my credit card and never paid a dime if they tried anything anyway, but I wont rent from them if its up to me. Im glad I didnt pay for this juvenile service, this is what happens when 16 and 17 yr olds handle things.

What the hell is a car doing covered in salt? It's pretty obvious you have an attitude problem when you refer to the car as a POS. Get over yourself, and go rent from some other company. Erac will NOT miss you and your idiotness.

Originally Posted by Unregistered

...I would never rent from Enterprise again, why risk it?

I’m sure Enterprise will cry a river because you’re not going to rent from them anymore. But if you think that what happened to you at Enterprise can’t happen to you at Avis or Hertz, then you are a bigger dumb shit than you come off in your posts.

Here’s a newsflash for you: People make mistakes!!!! Why are you so angry about something that wasn’t done intentionally and didn’t result in you getting charged?

The MT showed you the dent, went inside to look at the computer records, and then cleared you. It happens all the time. I’ve seen customers come on here that have actually been CHARGED for damages that they didn’t do. And they bitched less than you are now.

Go take a fucking Midol. Or, get a spoon and scoop the sand out of your bleeding vagina.

Originally Posted by Unregistered

this is what happens when 16 and 17 yr olds handle things.

People that age don't work at ERAC. Please, do not come back to this site. You are a bitch. You are the type of asshole that makes dealing with the public hard.

As for you remarks about people here being pussies, I'll bet you didn't say shit after the "kid" discovered the damage was already there and told you not to worry. He also probably kissed your ass until it bled to make you feel better. And you probably stood there like the tool you are and told them everything was fine and that you weren't pissed.....

...then you came here, saying things that you obviously didn't say to anyone at the branch.

You're a fucking flamer.

[Car Prep 57]

Originally Posted by Unregistered

Ill make this short...
I rent a POS chevy aveo hatch for ONE day while my Maxima is in the shop for some warrenty work. When i picked it up this 17yr old kid looked the car over with me etc....said he was sorry it wasnt clean (it was coated in salt) well, what do i care right, i say its ok, and i leave. Go to work, park it in a safe ramp, and the same cars i parked between were there when I left. Bring it back, the same kid takes a walk around then I see him wipe off the rear fender and look at it...I was like oh no you didnt.

He tells me "remember when we walked around the car and saw there was no damage, well theres a small dent on the rear, come out and look" He said we looked at it pretty good and it wasnt there before. I calmly said I disagree. I go back in and this other kid is typing into the computer as I tell him how this is impossible he was just like ok, ok, ok...as if he didnt want me to make a scene (im sure they have had lots of scenes). Long story short, he finds out it was previously reported...so now rthey confirm its not me. They need to get their damn act together and document shit and clean the damn cars.

I would have cancelled my credit card and never paid a dime if they tried anything anyway, but I wont rent from them if its up to me. Im glad I didnt pay for this juvenile service, this is what happens when 16 and 17 yr olds handle things.

First of all, in your thread headline you refer to the employees as idiots. That pretty much set the tone there fella, as well as an important person such as yourself having to put up with a crappy Aveo for a day.

The car was covered in salt? In June?? Where's the Enterprise branch, Nome Alaska? Did you have a reservation? I doubt it, since it was a dealer rental, and you already stated you "wanted to get going", or something to that effect. No rez means no car ready for you, so your choice Skippy, is to take the car as is or wait to have it properly cleaned. Many branches (including mine) have only one car prep for as many as 100 or more vehicles, and that doesn't take into account the time the prep spends on the road shuttling customers and picking up vehicles dropped all over the city. And while I'm on the road, cars ain't gettin' cleaned, buddy.

They DO "document shit", because no employee can be expected to remember every single tiny dent and paint scuff for a 100 vehicle fleet, can they? Or maybe you think they should. In any event, the process worked as it was intended to, yet you still felt the need to come on here and insult employees who did their job. The proper way would have been to clean the car first, but I'm sure you reminded the "17 year old" how precious your time is and can't afford to waste any waiting to have the car washed. Your disdain for the staff is obvious from the time you walked into the office.

I think this is another classic case of a story being told with some crucial details left out to portray the customer in a better light.

[FailingEnterpriseAdmin]

Originally Posted by getreal

I’m sure Enterprise will cry a river because you’re not going to rent from them anymore. But if you think that what happened to you at Enterprise can’t happen to you at Avis or Hertz, then you are a bigger dumb shit than you come off in your posts.

Here’s a newsflash for you: People make mistakes!!!! Why are you so angry about something that wasn’t done intentionally and didn’t result in you getting charged?

The MT showed you the dent, went inside to look at the computer records, and then cleared you. It happens all the time. I’ve seen customers come on here that have actually been CHARGED for damages that they didn’t do. And they bitched less than you are now.

Go take a fucking Midol. Or, get a spoon and scoop the sand out of your bleeding vagina.

Wow, you've really got some anger issues. Take a deep breath and count to ten, please.

Originally Posted by FailingEnterpriseAdmin

Wow, you've really got some anger issues. Take a deep breath and count to ten, please.

This coming from a man that has devoted thousands of hours toward the impossible goal of making a car rental company listen to his suggestions. Hmmm. I would say you are the last person who needs to tell others they have issues.

And I'm not angry. I was just having fun. Perhaps you didn't see the other poster who was talking about condoms and AIDS. That's anger, my friend.

Originally Posted by Unregistered

No intelligence??? You're the guy that took a dirty $15,000 - $20,000 vehicle without properly checking it? You're the idiot!! You just got lucky that the damage was documented or you would have been paying, smart guy.

What other things do you do with your superior intelligence?

Do you bang chicks without condoms are just hope you're lucky and the don't have AIDS?
Do you pet wet dogs and just hope you're lucky and you don't get rabies?
Do you share your heroin needles without your junkie friends and just hope your lucky and they don't have hepatitis?

Do you post your experiences about when you were a dumbass at a rental company and just hope you're lucky and you won't get called out?

As for class- fuck you. Who said we had any class?

I have no clue what your parents tought you when you were young, but it can't be a lot. This is the dumbest post in history of this site at all. You can not justify anything with your posts, but think its good and fine to bash someone for his/her commens. I guess with the condoms you speak of experience, same with the rabies.

Do us all a favour, and get off this site and leave people alone. And to get on the same level as you are - go home and fuck yourself and leave us alone! Got that you retard???