Got Accused Of Denting Car, Then They Discover It Was Already Dented! Idiots!!

[Robert]

Originally Posted by Good Conversation

Speaking of You Tube, check out Slash and Chic: Le Freak on You Tube. You'll be surprised to hear this version.

I did, thanks for the tip.

I appreciate this comment. Customers can be very demanding, and most times they raise hell because they know they can. Customers are the reason enterprise is here, but they can't possibly expect employees to be perfect. They always want to show up 30 min before we open and an hour after we close and still expect service. Dude, before or after hours, i don't give a damn about you. If you show respect you'll get it, I know your pissed off your car is in the shop, but there is no reason to ruin someone else's day

QUOTE=Non worker non customer;97838]To the original poster of this thread.

I would have to say that I agree with you in terms of the company should "never" rent out a car that is sitting there dirty. They should definitely run that car through water before pulling it out.

But on the contrary, there are so many facts that are usually left out of every story. Not to say you're a liar, but did they offer to wash it first and you declined since you were being hasty? Maybe there was another car in the wash and you didn't wanna wait since you said "you didn't care".

As a customer of a rental I'm one of those who inspect everything or take the coverage, I never rented from erac, I rented from Dollar and I took no risks because I know if I don't insure myself by double checking anything than the law of nature goes that if it can happen than it will happen. You should take this advice to heart since you obviously witnessed this first hand.

As for the employee, I don't blame him for what happened, he had his little paper in front of him, and since you "both" didn't point out any damages prior to the rental than his paper was obviously blank to go by, and when you guys did the check-in inspection, he saw something that you both didn't see prior. As for the employee inside, it just sounded like he was trying to double check things before charging you, and he did the right thing to double check, and you should of thanked him because he saved you damages.

Ultimately, I don't see why you are mad. Sure I'd be mad too for 10 minutes, but this is not a case I'd bring up in a forum. I saw another post who a customer said he/she was being charged for a dent on the roof that she had no idea how that happened because it was left at a hotal drop off, that sounds more like a story worth discussing. Yours was a technicality that was cleared up. Every business has to protect their inventory and that was what that 17 year old was trying to do, claim for damages, but the customer is always given the option to protect themselves from paying by getting insurance, by waiving it than theres really nothing you can say afterwards if a car in a parking lot hits you with their door or whatever.

Customers "are" the most important aspect to running a business, are they always right? No. They can make outrageous demands, and often times there are unethical customers as well. But in this case they did accept your business, and within 10 minutes they corrected their mistake.[/quote]

I appreciate this comment. Customers can be very demanding, and most times they raise hell because they know they can. Customers are the reason enterprise is here, but they can't possibly expect employees to be perfect. They always want to show up 30 min before we open and an hour after we close and still expect service. Dude, before or after hours, i don't give a damn about you. If you show respect you'll get it, I know your pissed off your car is in the shop, but there is no reason to ruin someone else's day

QUOTE=Non worker non customer;97838]To the original poster of this thread.

I would have to say that I agree with you in terms of the company should "never" rent out a car that is sitting there dirty. They should definitely run that car through water before pulling it out.

But on the contrary, there are so many facts that are usually left out of every story. Not to say you're a liar, but did they offer to wash it first and you declined since you were being hasty? Maybe there was another car in the wash and you didn't wanna wait since you said "you didn't care".

As a customer of a rental I'm one of those who inspect everything or take the coverage, I never rented from erac, I rented from Dollar and I took no risks because I know if I don't insure myself by double checking anything than the law of nature goes that if it can happen than it will happen. You should take this advice to heart since you obviously witnessed this first hand.

As for the employee, I don't blame him for what happened, he had his little paper in front of him, and since you "both" didn't point out any damages prior to the rental than his paper was obviously blank to go by, and when you guys did the check-in inspection, he saw something that you both didn't see prior. As for the employee inside, it just sounded like he was trying to double check things before charging you, and he did the right thing to double check, and you should of thanked him because he saved you damages.

Ultimately, I don't see why you are mad. Sure I'd be mad too for 10 minutes, but this is not a case I'd bring up in a forum. I saw another post who a customer said he/she was being charged for a dent on the roof that she had no idea how that happened because it was left at a hotal drop off, that sounds more like a story worth discussing. Yours was a technicality that was cleared up. Every business has to protect their inventory and that was what that 17 year old was trying to do, claim for damages, but the customer is always given the option to protect themselves from paying by getting insurance, by waiving it than theres really nothing you can say afterwards if a car in a parking lot hits you with their door or whatever.

Customers "are" the most important aspect to running a business, are they always right? No. They can make outrageous demands, and often times there are unethical customers as well. But in this case they did accept your business, and within 10 minutes they corrected their mistake.[/quote][/quote]