1.5K damage that's listed in my contract!!!

[Shock]

Hi,

About a month ago, a group of friends and myself rented a Truck from ERAC for a camping trip up in the mountains. Well, the car we wanted wasn't avaliable but they had just got a red Ram returned 15 minutes earlier (because the lady "didn't like the way it drove") that we thought would work out great.

Well, the truck was substantially damaged on the driver's side rear end and, during the walk through, the rental lady said that such damage was common to trucks because they tend to get "beat up" during use. Naturally, I didn't believe this, and I had her list it clearly in the contract I signed.

Upon returning the truck a week later, they proceed to give me crap about the truck damage. I pull out the contract and show them that it's clearly marked. And no, I didn't sign a damage report.

Now, I get this bill in the mail today for $1600 in damages, all of which they said I caused, and all of which are CLEARLY visible on the contract I signed when I first took possession of the car. I've tried several times to get someone, ANYONE, in loss control or even a manager to no avail.

Anyhoo, where should I go from here? Should I get a lawyer and, if yes, where do I find one that deals with this sort of thing?

Thanks for your help, folks.

[Dom182]

All you need to do is get a hold of their loos control, explain whats going on. Let them know you have a copy of the contract that shows the damage marked. They may ask you for a copy but you should be free and clear. If not hell yes get a lwayer.

[tailfins1959]

Originally Posted by Shock

Hi,

About a month ago, a group of friends and myself rented a Truck from ERAC for a camping trip up in the mountains. Well, the car we wanted wasn't avaliable but they had just got a red Ram returned 15 minutes earlier (because the lady "didn't like the way it drove") that we thought would work out great.

Well, the truck was substantially damaged on the driver's side rear end and, during the walk through, the rental lady said that such damage was common to trucks because they tend to get "beat up" during use. Naturally, I didn't believe this, and I had her list it clearly in the contract I signed.

Upon returning the truck a week later, they proceed to give me crap about the truck damage. I pull out the contract and show them that it's clearly marked. And no, I didn't sign a damage report.

Now, I get this bill in the mail today for $1600 in damages, all of which they said I caused, and all of which are CLEARLY visible on the contract I signed when I first took possession of the car. I've tried several times to get someone, ANYONE, in loss control or even a manager to no avail.

Anyhoo, where should I go from here? Should I get a lawyer and, if yes, where do I find one that deals with this sort of thing?

Thanks for your help, folks.

That's too little money for a lawyer. It only costs $75-$100 to file a small claims lawsuit. File it tomorrow as soon as the couthouse opens. Don't forget to file an Attorney General consumer affairs complaint. If you tell me what state you are in, I can probably find a webform for you to fill in. I have done this with other companies and got good results.

[tailfins1959]

Originally Posted by reality

Can you be any more of a drama queen, tailfin? No wonder ????? is impressed by your "educated consumer" stories. Let me guess. You have the local Attorney General programmed to your speed dial along with the better business bureau? Man, you are as useless as they come.

It's simple. If the damage is marked on the contract, then this guy is in the clear. This guy just needs to speak with an enterprise loss control rep, and not an attorney. Once again, tailfin.....stellar advice.

It appears this customer is getting stonewalled. Sometimes it's necessary to get a company off their duff. What's this speed dial business you keep talking about? Have you never heard of EVDO or CDMA? I find it interesting that you don't get insensed by people who are proud of palming off Malibus as FCars and lying about LDW being mandatory.

Originally Posted by tailfins1959

It appears this customer is getting stonewalled. Sometimes it's necessary to get a company off their duff. What's this speed dial business you keep talking about? Have you never heard of EVDO or CDMA? I find it interesting that you don't get insensed by people who are proud of palming off Malibus as FCars and lying about LDW being mandatory.

Hey ?????, thanks for deleting my posting.You just give up now and try to simply remove what you don't like rather than self reflecting and responding like the "adult" that you kept claiming that I neded to be?

Tailfin, it's one thing going the attorney route if you've already exercised normal communciation, taken it up the line of command, and still had no success, but it seems like you throw the "I'm going to report you and sue you" line at any company that you feel that you are being wronged by right of the bat. And with your propensity for the dramatics, I would venture to guess that you overreact the majority of the time. Instead of being a dick, try to act like a normal human being first.

[tailfins1959]

Originally Posted by reality

Hey ?????, thanks for deleting my posting.You just give up now and try to simply remove what you don't like rather than self reflecting and responding like the "adult" that you kept claiming that I neded to be?

Tailfin, it's one thing going the attorney route if you've already exercised normal communciation, taken it up the line of command, and still had no success, but it seems like you throw the "I'm going to report you and sue you" line at any company that you feel that you are being wronged by right of the bat. And with your propensity for the dramatics, I would venture to guess that you overreact the majority of the time. Instead of being a dick, try to act like a normal human being first.

Well, in my old age I have learned not to threaten to sue and report, just do it. Why waste time letting people lead you down a bureaucratic treadmill? Plus blindsiding people when they don't expect it hits harder than yelling at them.

Originally Posted by tailfins1959

Well, in my old age I have learned not to threaten to sue and report, just do it. Why waste time letting people lead you down a bureaucratic treadmill? Plus blindsiding people when they don't expect it hits harder than yelling at them.

Well as the adage goes: With age comes wisdom.

Too bad you're as ignorant as they come. I wonder how much time (yours, whatever company you are suing, the lawyer you hire) you have wasted by simply resorting to the quick draw lawsuit approach rather than just being a reasonable and rational human being and resolving it with simple communication. Plus I wonder how many suits you've tried to file that were just complete crap. I would bet it's quite a few. You're the type of guy that hides behind the letter of the law in order to get his way. Why don't you try and be the man that you want us to believe that you are and handle these horrible customer situations that you've claimed you have been subjected to like an adult? If some company says something that you don't want to hear: sue em' If someone tries to charge you with something (that could be a reasonable charge for all we know), sue em' Grow up, tailfins. Try acting like a human being. You'd be surprised how far that would get you......

Originally Posted by reality

Well as the adage goes: With age comes wisdom.

............the lawyer you hire) you have wasted by simply resorting to the quick draw lawsuit ............

You don't need a lawyer to file a small claims lawsuit!

[slave no more]

Originally Posted by tailfins1959

Well, in my old age I have learned not to threaten to sue and report, just do it. Why waste time letting people lead you down a bureaucratic treadmill? Plus blindsiding people when they don't expect it hits harder than yelling at them.

People like you who cannot handle their own business and ask lawyers and court systems to do it are the reasons why so many companies have to create red tape and processes that take so long because there are worries about being sued. Be a fucking man and go through the process yourself and don't waste the time of small claims court, company lawyers or whatnot. Face he fact that you are a cheapskate and people hate you because you do whatever you can (ethically or unethically) to get the cheapest price. You are the type of person who would bring up the fact that in 1982 you spent 58 cents per gallon for gas so you should still get that price today because you have been going to the same gas station for 24 years and not understand why you have to pay the same as everyone else. Filing small claims does not make you this "badass" you are trying to be. You can't even restore your piece of shit car probably because you are trying to haggle the price of parts and see if you can get them for 1959 prices. Cheap fuck.

[FailingEnterpriseAdmin]

Originally Posted by reality

Well as the adage goes: With age comes wisdom.

Too bad you're as ignorant as they come. I wonder how much time (yours, whatever company you are suing, the lawyer you hire) you have wasted by simply resorting to the quick draw lawsuit approach rather than just being a reasonable and rational human being and resolving it with simple communication. Plus I wonder how many suits you've tried to file that were just complete crap. I would bet it's quite a few. You're the type of guy that hides behind the letter of the law in order to get his way. Why don't you try and be the man that you want us to believe that you are and handle these horrible customer situations that you've claimed you have been subjected to like an adult? If some company says something that you don't want to hear: sue em' If someone tries to charge you with something (that could be a reasonable charge for all we know), sue em' Grow up, tailfins. Try acting like a human being. You'd be surprised how far that would get you......

"resorting to the quick draw lawsuit approach rather than just being a reasonable and rational human being and resolving it with simple communication."

The reason there are 60,000 posts on this discussion board is because "being a reasonable and rational human being and solving it with simple communication" simply doesn't work with Enterprise. That's also why I created this site. Some people sue, some people speak out.