What MT's are taught to say when you say no

you must have been a great salesperson...can i learn from you? all of the former employees that complain about damage waiver were terrible salespeople in the first place..."wah wah wah!!!" "i left enterprise and now i come on here and complain about it.." get a life.. move on and go screw up someone else's company and leave the rest of us alone

seriously...... your little dialogue was spot on..... from an unbiased standpoint - your (the erac employees) statements were legit and justifiable.... other than the repetetiveness of the statements...Heck!, I'd buy damage waiver from You!! good job sport, you shoulda stuck with it,

p.s. - good to know your CURRENT employer is keeping you busy/occupied with work instead of googling any negative response "enterprise" will feed you up in your 'spare' time......

sincerely,
Bitter employee mocker

Originally Posted by Unregistered

you must have been a great salesperson...can i learn from you? all of the former employees that complain about damage waiver were terrible salespeople in the first place..."wah wah wah!!!" "i left enterprise and now i come on here and complain about it.." get a life.. move on and go screw up someone else's company and leave the rest of us alone

I was a great salesperson. Just because I could sell the shit doesn't mean I liked to sell it. And I don't know how I'm screwing up the company I work for now because the numbers have been going UP since I've been there. And according to Enterprise, numbers tell it all. Keep drinking the kool-aid and go rent a car you rental monkey.

Originally Posted by Unregistered

you must have been a great salesperson...can i learn from you? all of the former employees that complain about damage waiver were terrible salespeople in the first place..."wah wah wah!!!" "i left enterprise and now i come on here and complain about it.." get a life.. move on and go screw up someone else's company and leave the rest of us alone

Why would someone come to this site unless they were a upset customer or employee? I smell a corporate rat.

"Get a life"? Steal that from the Goonies?
"Leave us the rest alone"? US??? HELLO DUMBASS: YOU ARE AT 'FALLING ENTERPRISE.COM".

falling enterprise?? no wonder your such a winner...you might want to hit spell check the next time youre trying to make such a great comeback

-the rental monkey

and yes...it should have been youre...i dont get paid to type

[formererac]

You forgot the apostrophe again. If you're going to pick on someone for punctuation, at least get your own right.

go sell some waiver...

[formererac]

I didn't work at a branch, so I never sold waiver. Incidentally, I no longer work for ERAC.

Originally Posted by Unregistered

I am an assistant manager at an airport branch. In the last two weeks, 3 cars have been wrecked with one being totalled. One of those customers chose our protection at 14.99/day. He was in the rental for three days. He ended up paying just over $45 dollars and caused over $5,000 worth of damage to our car, which comes out of our comp/collision reserves and ultimatley hits my commission check. He did not have to pay out a deductible and we did not file a claim. Say what you will, but it makes since to have ERAC cover a car if the customer is only going to be in it for a couple of days. The other two cars that were damaged in the last two weeks had no protection on it from ERAC. I collected a 250 and 1,000 deductible. I will agree that you should not push a customer into buying anything if he/she disagrees. However, to say that we are lying is rediculous. You obviously do not see the value in what we offer or understand how the back end of the business is run and it is a shame that you work for this company.

Lets say you were married with kids and you had a life insurance policy because incase anything happened to you, you wanted to make sure your family will be finicially safe. If you got on a plan and they offerred you "additional" protection because somtimes accidents happen, and will usually lead to death. What would you say? You buy insurance to protect you from death. Additional is just additional charges.
P.S.
Thanks for the story about the three acidents, but realize Andy and ERAC don't offer the insurance to be nice, they make money on it. So yes it may save someone $500, but it costs everyone else buying it millions each year.