What MT's are taught to say when you say no

Originally Posted by Unregistered

you must have been a great salesperson...can i learn from you? all of the former employees that complain about damage waiver were terrible salespeople in the first place..."wah wah wah!!!" "i left enterprise and now i come on here and complain about it.." get a life.. move on and go screw up someone else's company and leave the rest of us alone

Why do you defend Andy's company...he doesn't even give you a Christmas bonus and you are ready to take a bullet for him. Forget sales skills I think you need to choose better friends.

Originally Posted by Unregistered

Lets say you were married with kids and you had a life insurance policy because incase anything happened to you, you wanted to make sure your family will be finicially safe. If you got on a plan and they offerred you "additional" protection because somtimes accidents happen, and will usually lead to death. What would you say? You buy insurance to protect you from death. Additional is just additional charges.
P.S.
Thanks for the story about the three acidents, but realize Andy and ERAC don't offer the insurance to be nice, they make money on it. So yes it may save someone $500, but it costs everyone else buying it millions each year.

1. Optional products are less than 10% of the company's income.

2. A Branch actually loses out if a car is damaged w/ waiver as opposed to without.

3. It is proven, those individuals who purchase waiver tend to be more satisfied with their rental experience.

4. In some states where Enterprise carries MFR on the vehicles, it only makes common sense to sell liability.

Waiver isn't for everyone. But anyone who has actually worked rental (and isn't pretending on here) has seen FIRSTHAND the benefits in action when a customer has had damage to the vehicle.

Originally Posted by Unregistered

1. Optional products are less than 10% of the company's income.

2. A Branch actually loses out if a car is damaged w/ waiver as opposed to without.

3. It is proven, those individuals who purchase waiver tend to be more satisfied with their rental experience.

4. In some states where Enterprise carries MFR on the vehicles, it only makes common sense to sell liability.

Waiver isn't for everyone. But anyone who has actually worked rental (and isn't pretending on here) has seen FIRSTHAND the benefits in action when a customer has had damage to the vehicle.

Here Mr. Green Cool Aid
American Express will cover now up 42 days as primary insurance for only a $24.95 dollar fee. So in a month that is 83 cents versus $450. Tell me who is over charging.
Your wrong and I'm not a customer so stop trying to push this on me. Wait a second you need one more so here it comes.....NO
This is right off Amnex's site so just fess up your ripping people off. And yes it does say PRIMARY damage.

Q:What is the Premium Car Rental Protection Plan?

A:Premium Car Rental Protection (PCRP) is insurance coverage offered to American Express® Cardmembers to help protect them and Passengers when the Cardmember uses an enrolled Card to pay for a Rental Auto from a Rental Company. Coverage includes 1) reimbursement for damage to or theft of the Rental Auto and personal property, and 2) medical expense and death and dismemberment benefits resulting from a Covered Accident. Coverage is worldwide except vehicles rented in Australia, Ireland, Israel, Italy, Jamaica, and New Zealand. Enrollment is available to Consumer and Small Business Cardmembers, residing in the United States (excluding NY), Puerto Rico, and the U.S. Virgin Islands. Corporate Cardmembers not eligible.

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Q:What does the plan cover?

A:Premium Car Rental Protection includes:
Up to $100,000 of primary Damage and Theft coverage for the rental car
Up to $100,000 of Accidental Death and Dismemberment (AD&D) coverage
Up to $15,000 per person of excess coverage for Medical Expenses
Up to $5,000 per person of excess coverage for Personal Property


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Q:How much does the plan cost?

A:There is no cost to enroll in Premium Car Rental Protection, and there are no monthly, annual, or cancellation fees. The Cardmember pays a flat fee of $24.95 per rental each time a rental car is charged to his or her enrolled American Express Card, until coverage is terminated. The flat fee covers the duration of the rental, for up to 42 consecutive days.

Originally Posted by Unregistered

Here Mr. Green Cool Aid
American Express will cover now up 42 days as primary insurance for only a $24.95 dollar fee. So in a month that is 83 cents versus $450. Tell me who is over charging.
Your wrong and I'm not a customer so stop trying to push this on me. Wait a second you need one more so here it comes.....NO
This is right off Amnex's site so just fess up your ripping people off. And yes it does say PRIMARY damage.

Q:What is the Premium Car Rental Protection Plan?

A:Premium Car Rental Protection (PCRP) is insurance coverage offered to American Express® Cardmembers to help protect them and Passengers when the Cardmember uses an enrolled Card to pay for a Rental Auto from a Rental Company. Coverage includes 1) reimbursement for damage to or theft of the Rental Auto and personal property, and 2) medical expense and death and dismemberment benefits resulting from a Covered Accident. Coverage is worldwide except vehicles rented in Australia, Ireland, Israel, Italy, Jamaica, and New Zealand. Enrollment is available to Consumer and Small Business Cardmembers, residing in the United States (excluding NY), Puerto Rico, and the U.S. Virgin Islands. Corporate Cardmembers not eligible.

back to top

Q:What does the plan cover?

A:Premium Car Rental Protection includes:
Up to $100,000 of primary Damage and Theft coverage for the rental car
Up to $100,000 of Accidental Death and Dismemberment (AD&D) coverage
Up to $15,000 per person of excess coverage for Medical Expenses
Up to $5,000 per person of excess coverage for Personal Property


back to top

Q:How much does the plan cost?

A:There is no cost to enroll in Premium Car Rental Protection, and there are no monthly, annual, or cancellation fees. The Cardmember pays a flat fee of $24.95 per rental each time a rental car is charged to his or her enrolled American Express Card, until coverage is terminated. The flat fee covers the duration of the rental, for up to 42 consecutive days.

See yah......can I have some butter with this toast. I can see the rental monkeys now: "But my area manager says....."

[Robert]

I am not a defender of ERAC by any stretch, but, after seeing customers cry about 1) I WASNT TOLD I COULD BUY DAMAGE WAIVER! (after an accident in an ERAC car of course)
2) I TOLD THE GIRL I WANTED TO BUY ADDITIONAL COVERAGE (when they didnt)

I really dont care if people think dub is screwing customers over. The bottom line is if they would buy it after an accident, then they should have bought it from the start.

Originally Posted by formererac

I didn't work at a branch, so I never sold waiver. Incidentally, I no longer work for ERAC.

I call bullshit. You worked at a couple of branches before you ran and hid at admin. Either that or your sales numbers were so low that it seemed to everyone that you really didn't work in rental.

[Robert]

Originally Posted by Unregistered

Lets say you were married with kids and you had a life insurance policy because incase anything happened to you, you wanted to make sure your family will be finicially safe. If you got on a plan and they offerred you "additional" protection because somtimes accidents happen, and will usually lead to death. What would you say? You buy insurance to protect you from death. Additional is just additional charges.
P.S.
Thanks for the story about the three acidents, but realize Andy and ERAC don't offer the insurance to be nice, they make money on it. So yes it may save someone $500, but it costs everyone else buying it millions each year.

If you were going to die within a month and could do nothing to stop it, would you put life insurance into effect to help your wife and kids? Of course you would. Except, no one knows when they are going to die OR have an accident. Again, if you brought a damaged car back to an ERAC branch and were offered "second chance dub" you would be all over it. SO it is not the ripoff you claim. The tactics that people use to get customers to buy it might be unethical, but there is value in the product.

To whoever went on a rampage about AMEX....do you work for ERAC?? And if you do/did, have you ever worked in a branch where you were lucky if one customer per day owned a credit card, much less an AMEX??? Our coverage helps those individuals who will rent for a few days and who does not have $500 or so lying around to pay for a deductible on a car that they don't own. If you even one time were unfortunate enough to have a grown man (customer) cry in front of you because he owed you money that he didn't have, you'd understand. Point is, if you do not own the AMAZING, FANTASTIC, GOING TO SAVE YOUR LIFE, GOD'S GIFT TO THE RENTAL WORLD AMEX (so you seem to think), it's best to take protection if you are going to be in the rental for a few days. And whoever said it is "additional protection", ERAC coverage is sometimes the ONLY protection they have. Remember, by passing a credit check, you can still rent a car without a credit card or insurance.

[formererac]

Ran and hid at admin? Sorry if I didn't find washing cars and puting up with stupid customers s**t a rewarding experience. Hope you're enjoying your Saturday working for ERAC.

Originally Posted by formererac

Ran and hid at admin? Sorry if I didn't find washing cars and puting up with stupid customers s**t a rewarding experience. Hope you're enjoying your Saturday working for ERAC.

I don't see what the big deal is to admit that you worked in rental? Why hide it. Unless you don't like looking like a hypocrite.