ERAC is unethical

They have and quote discounted rates for accident victims, all major insurance companies know that. Only the "shit" insurance companies say that. FYI. I happen to work for one of the "good" insurance companies.

Originally Posted by Unregistered

My girlfriend rented a car from ERAC and was involved in a hit and run (she was rear ended, not her fault and it was MINOR) and the Bitchface ERAC manager told her that she would have to go though her insurance no exceptions and the damage looked like it was in excess of $1000. I saw the damage and you could barely see it. She took the car to a body shop before she returned the car and told the guy what happened and he gave her a quote of around $200. He also said that ERAC is notorious for placing bloated claims on peoples insurance for minor damage and then keeping the money and never repairing the cars and then continuing to rent out the cars they never repair! I will do whatever is in my power to prevent people from doing business with Enterprise rent a wreck. I hate Enterprise.

[iluvEcars]

the body shop guy isnt quite correct because erac has to show you where the car has had an estimate within 30 days or refund your deductible and when its fixed, they must refund anything under the deductible but what a lot of ppl dont understand is erac bills insurance companies for loss of use.. in other words the ins co will have to pay enteprise because they cant rent the car out while its in the shop.... and i would have to agree to if u borrowed ur friends car and someone else hit it... u are still responsible right>? buy cdw or dont, if u dont its the same as if u drive ur car, pay ur deductible thats it, its how it is! oh i hate my new branch! so many customers come in three or fours hours late with ecar res and insist on a free upgrade ! errrrrrrr

[Major-General]

Actually, the problem is that ERAC charges for things that other companies calculate as the cost of doing business.

Originally Posted by Unregistered

I have been lied to by ERAC so many times I cannot even count anymore. They lie about pickup times, they lie about rates, they lie lie lie lie lie lie lie. I am never going to rent there again. Only scumbags would even consider a career there.

Don't let the door hit you on the way out!!!!!!!!!!!!!!

[YourFaveAAR]

Originally Posted by Unregistered

I have been lied to by ERAC so many times I cannot even count anymore. They lie about pickup times, they lie about rates, they lie lie lie lie lie lie lie. I am never going to rent there again. Only scumbags would even consider a career there.

Honey, welcome to reality. Everybody known that Enterpuke is like this for a long time. Glad you woke up, hon.

I can't believe an enterprise employee would tell a customer how much they thought it would cost to fix a car...I suspect that when the customer tried to get out of paying for the damages, she probably said: "it's so small! It couldn't possibly cost much!"

To which the employee probably explained with bumpers, it's easy to have $1,000 worth of damage...it's not what's on the surface that costs, its what's UNDERNEATH that costs a lot...and you can't possibly know how much damage there is until the bumper is inspected.

That is precisely what I would tell a customer...I also would be smart enough to NOT tell the customer who the body shop is that repairs our vehicles...and I would be doubly smart to use a different approved vendor than that body shop if they were to tell people that Enterprise collects money from insurance companies and doesn't get the cars fixed.

That was the real issue...the employee should have simply collected the deductible, played ignorant, and said they wanted a qualified body shop to inspect the damage...that's exactly what ANYBODY would do with THEIR property if it was damaged under the care of another person.

There is so much that doesn't add up with the scenario that I think it is either completely made up, or is a ticked off customer just venting. I feel your pain, Mr/Ms Customer...I really do.

[jvwheel]

In response to MAforenterprise remarks I must state that I am very pleased that he/she was not the manager of the enterprise location that I rented from. I recently rented a car under my insurance and the car was vandalized by a local gang. The person keyed the letters, "WSC," into the quarter panel and I reported it to the police and enterprise. The enterprise employee who checked in the car stated it was probably less that my deductible and that loss control would be in touch. I contacted my CC company and they stated they would not cover the loss as the car was paid for by the insurance and me, therefore I had not charged the entire cost of the rental and was not covered. I went to the enterprise office and stated I would like to photograph the damage. They sent me over to the repair shop and authorized my the photo session. The next day I called the enterprise manager and he promised to consult with the repair shop and get back with me with my portion of the repair cost. Enterprise had some additional repair work done (door dings) at the same time as repairing the damage I was held responsible for. The manager insisted I would not be charged for any work beyond the scratches. As it turns out the manager didn't call me back and I had to call him. He again promised to call me with the charges but again didn't call me back. I again called him and he gave me the charges. He stated that the repair shop felt that I would be happy with that charge as the estimated charges were a little higher. I stated it was difficult to be happy about this but that I was willing to pay that sum and asked how I would go about it. He referred me to the regional loss department and I just left that contact a message. If this concludes our business I will not be angry with anyone other than my CC and will close my account with them. In any event I am glad the people I have dealt with so far are not as evasive as you have stated you would be; in that event I would have pursued legal action against enterprise for several omissions during the rental process. I feel that enterprise may legally share some of the responsibility for the loss because they withheld or forgot to mention pertinent information during the initial rental process. In the end this may turn out OK for everyone because of this manager’s forthright and honest handling of the incident. I only hope the individual at the loss department is as courteous and fair as the enterprise employees I have dealt with thus far so that we conclude this unfortunate situation amicably. If you are dealing honestly with the customer why do you feel you have to withhold information pertaining to the loss and repairs? On can force you to disclose the information and but that time everyone has lost confidence in the integrity of the process

Originally Posted by jvwheel

In response to MAforenterprise remarks I must state that I am very pleased that he/she was not the manager of the enterprise location that I rented from. I recently rented a car under my insurance and the car was vandalized by a local gang. The person keyed the letters, "WSC," into the quarter panel and I reported it to the police and enterprise. The enterprise employee who checked in the car stated it was probably less that my deductible and that loss control would be in touch. I contacted my CC company and they stated they would not cover the loss as the car was paid for by the insurance and me, therefore I had not charged the entire cost of the rental and was not covered. I went to the enterprise office and stated I would like to photograph the damage. They sent me over to the repair shop and authorized my the photo session. The next day I called the enterprise manager and he promised to consult with the repair shop and get back with me with my portion of the repair cost. Enterprise had some additional repair work done (door dings) at the same time as repairing the damage I was held responsible for. The manager insisted I would not be charged for any work beyond the scratches. As it turns out the manager didn't call me back and I had to call him. He again promised to call me with the charges but again didn't call me back. I again called him and he gave me the charges. He stated that the repair shop felt that I would be happy with that charge as the estimated charges were a little higher. I stated it was difficult to be happy about this but that I was willing to pay that sum and asked how I would go about it. He referred me to the regional loss department and I just left that contact a message. If this concludes our business I will not be angry with anyone other than my CC and will close my account with them. In any event I am glad the people I have dealt with so far are not as evasive as you have stated you would be; in that event I would have pursued legal action against enterprise for several omissions during the rental process. I feel that enterprise may legally share some of the responsibility for the loss because they withheld or forgot to mention pertinent information during the initial rental process. In the end this may turn out OK for everyone because of this manager’s forthright and honest handling of the incident. I only hope the individual at the loss department is as courteous and fair as the enterprise employees I have dealt with thus far so that we conclude this unfortunate situation amicably. If you are dealing honestly with the customer why do you feel you have to withhold information pertaining to the loss and repairs? On can force you to disclose the information and but that time everyone has lost confidence in the integrity of the process

You should have gotten the damage waiver you dumbass!

[E####B]

West Side Chicanos POR VIDA!

[E####B]

Originally Posted by jvwheel

...I recently rented a car under my insurance and the car was vandalized by a local gang. The person keyed the letters, "WSC," into the quarter panel and I reported it to the police and enterprise...

I can't believe they used a key instead of spraypaint though...