ERAC is unethical

[cereal rapist]

Originally Posted by jackas*

no nice way to say it, ... sucks to be you. and why would we give a shit who rearended your girlfriend? I could care less if she was nailing some guy and you punched the car. point is, it wasn't there when she took it.

how dumb are you to think she has no responsibility for the car? now a claim gets filed and she has to pay ERAC her deductible. And if she doesnt'? bye bye, credit. she's going to collections and possibly court.

but you're right. it's erac's fault.

here's my advice. take you and your little honey, go to wal-mart and buy a flat screen tv.

have your neighbor break it in half and return it. tell them she didn't actually do it so you need a refund.

WAKE UP YOU TOOL BAG. IT'S UNEDUCATED IDIOTS LIKE YOU AND YOUR GIRLFRIEND WHO MAKE THE CLAIM PROCESS SO PAINFUL.

ANOTHER IDEA? READ WHAT YOU SIGN BEFORE YOU SIGN IT.

LEARN TO LOVE THE PHRASE "regardless of fault."

and another thing, you're right. ERAC is a insurance God. Whatever estimate we send Geico they just pay it.

So for the cheapass neon you probably bitched about having to pay $1/day for, we probably charged Geico $50k.

pay your bill and shut the f*** up.

customers like him should be lined up and shot.

[Robert]

Originally Posted by cereal rapist

customers like him should be lined up and shot.

They should but I am happy if they give e-chimps hell though.

[nelabe314]

Are you like me? I will drive an extra 15 minutes to go to the Target where it is clean, the shelves are stocked with the items I am looking for, and the employees are nice, because for some reason the store close to where I live always seems to be dirty and the employees won't barely look at you, let alone be helpful. It's the same thing with every large company. And unfortunately it's the same thing with Enterprise. Some branches excell at customer service while others completely fail. I have worked for Enterprise for a long time, and I will continue to do so, yes we make mistakes, sure there were customers that I probably infuriated back in my rental days, but bottom line is, it is a good company, that makes it tough when you start out in order to weed out the weak. If you survive your first year, and you're smart, work hard, and up for any challenge, Enterprise will reward you for your hard work. There are definately flaws in the company, but what company doesn't have them? I have been let down by other employees, and some employees have amazed me. I know a branch manager who will go to the airport on Sundays (they're closed on Sundays) to put a customer in a car who otherwize would be stranded. My former branch manager would come in on his own extremely early in the morning just to start washing cars to give us a head start. When I was still an MT there were people in the company who would spend hours of their free time in the evenings answering my questions and helping me grow in the company get promoted. I knew a branch manager who would give all of his customers his cell phone number in case they were in an accident or had a flat tire, whatever the case may be, so he could help them. Enterprise does hire some amazing people, and we do have some absolutely loyal customers. And as for the customers who hate us, chances are they weren't listening to what we were saying, don't think they should have to be responsible for anything in life, and think they are entitled to taking advantage of others. Enterprise itself in not unethical, it's the dirtbag customers who twist things in their minds that think we are.

Originally Posted by nelabe314

Are you like me? I will drive an extra 15 minutes to go to the Target where it is clean, the shelves are stocked with the items I am looking for, and the employees are nice, because for some reason the store close to where I live always seems to be dirty and the employees won't barely look at you, let alone be helpful. It's the same thing with every large company. And unfortunately it's the same thing with Enterprise. Some branches excell at customer service while others completely fail. I have worked for Enterprise for a long time, and I will continue to do so, yes we make mistakes, sure there were customers that I probably infuriated back in my rental days, but bottom line is, it is a good company, that makes it tough when you start out in order to weed out the weak. If you survive your first year, and you're smart, work hard, and up for any challenge, Enterprise will reward you for your hard work. There are definately flaws in the company, but what company doesn't have them? I have been let down by other employees, and some employees have amazed me. I know a branch manager who will go to the airport on Sundays (they're closed on Sundays) to put a customer in a car who otherwize would be stranded. My former branch manager would come in on his own extremely early in the morning just to start washing cars to give us a head start. When I was still an MT there were people in the company who would spend hours of their free time in the evenings answering my questions and helping me grow in the company get promoted. I knew a branch manager who would give all of his customers his cell phone number in case they were in an accident or had a flat tire, whatever the case may be, so he could help them. Enterprise does hire some amazing people, and we do have some absolutely loyal customers. And as for the customers who hate us, chances are they weren't listening to what we were saying, don't think they should have to be responsible for anything in life, and think they are entitled to taking advantage of others. Enterprise itself in not unethical, it's the dirtbag customers who twist things in their minds that think we are.

whew, you have drunk the koolaid bro

[E####B]

Originally Posted by nelabe314

...If you survive your first year, and you're smart, work hard, and up for any challenge, Enterprise will reward you for your hard work...

If you survive your first year, you have a tolerance for pain, bullshit, aren't bothered by the stupidity of the general public, work hard, up for any challenge, will STILL not likely get higher than Branch Manager, and will be a great asset to whatever company you choose to work for after ERAC. But hey, enjoy the ride bro.

[glad2bgone]

Originally Posted by No thank you

So glad2bgone, you are saying that ERAC agents do stretch the truth, you just admited that. That's confirmation for me and anyone else here who is paying attention.

Most of us do not have to lie or stretch the truth to make a living.

Oh I would NEVER deny that...it's a WELL known fact that they stretch the truth...they are taught to...just like..."sir your dinner will be out in just a minute"...or "the pizza will be there in 30 minutes or less" ...or "your cab will be waiting out front"...ya never heard any of those though right?!?! As an ex branch manager and 7 years with the company (I quit btw), I could tell you stories about how bad we lied...but I could tell you WAY MORE about the f'in insane people we helped on a daily basis...where would you like me to start????

[glad2bgone]

Originally Posted by cereal rapist

customers like him should be lined up and shot.

yeh...I think cyanide pills are PERFECT in this case!!!

[glad2bgone]

Originally Posted by E####B

If you survive your first year, you have a tolerance for pain, bullshit, aren't bothered by the stupidity of the general public, work hard, up for any challenge, will STILL not likely get higher than Branch Manager, and will be a great asset to whatever company you choose to work for after ERAC. But hey, enjoy the ride bro.

AMEN!!! BTW the more shady you can become...the better chances ya got of movin up faster!!!! And again I must say...GOD IT"S GOOD TO BE OUTTA RENTAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!

Originally Posted by Unregistered

You know what I think would help...

if you know the customer is... "an idiot" then help make them NOT an idiot.

I didn't know that I needed extra insurance because i didn't consider the whole "scratches" scenario" I thought my full coverage was fine. It wasn't really explained to me why I needed extra insurance...I ended up adding it in reconsideration once a friend of mine explained what it did... but shouldn't I be explained this before I leave the lot?

I work in retail and when I offer someone a "discount" card people regardless will say no ...it's an automatic customer habit because we're used to having people try and take advantage of us. But sometimes this card would help save them a LOT of money on thier purchase... I go the extra mile to SHOW them the savings and most of the time then they comply and if they still refuse, then yeah i feel no remorse for charging them full retail price haha.

But I just think sometimes part of good customer service is taking the time to explain to the average idiot customer how things work. "if you get any scratches on this you'll have to pay your deductible...for this small fee you can save that trouble...and trust me, scratches happen more often than you think..."

For the first time renter, I would have LOVED if someone would have explained it to me that way... too bad. :(

I am one of the ethical ones...I don't stretch the truth, I don't lie...I try to explain all of the possibilities, and really believe the protections can help...for a price...like everything else...I do try to explain them thoroughly. Like today, for instance, a woman said, "No, I don't want you to sell me anything!" I let her know that I simply wanted to inform her. She promptly tuned me out, and sat in the car. I asked her if she wanted to look at the condition of the vehicle with me...she refused. Friend, you are one of the rare ones...most people just expect us to give them a vehicle to beat on as they like, for the cheapest price possible. They don't want to hear about the fact that they are responsible for anything. When they are faced with damage, they will say anything they can, often lying about something that someone in the same room said. Frankly, I'm certain there have been people with Enterprise that have done unethical things, but the majority of us care about your experience...ESQi anyone? After reading this website, I am now more convinced than ever...Enterprise is doing business in the best way that they know, and customers are doing the same thing. There is dishonesty on both sides, and that needs to stop. How about this...We'll stop if you do.

[E####B]

Originally Posted by Not MTirely happy

I am one of the ethical ones...I don't stretch the truth, I don't lie...I try to explain all of the possibilities, and really believe the protections can help...for a price...like everything else...I do try to explain them thoroughly. Like today, for instance, a woman said, "No, I don't want you to sell me anything!" I let her know that I simply wanted to inform her. She promptly tuned me out, and sat in the car. I asked her if she wanted to look at the condition of the vehicle with me...she refused. Friend, you are one of the rare ones...most people just expect us to give them a vehicle to beat on as they like, for the cheapest price possible. They don't want to hear about the fact that they are responsible for anything. When they are faced with damage, they will say anything they can, often lying about something that someone in the same room said. Frankly, I'm certain there have been people with Enterprise that have done unethical things, but the majority of us care about your experience...ESQi anyone? After reading this website, I am now more convinced than ever...Enterprise is doing business in the best way that they know, and customers are doing the same thing. There is dishonesty on both sides, and that needs to stop. How about this...We'll stop if you do.

All we are saying
Is give peace a chance