Complaint filed against Enterprise

Originally Posted by Overzealous

I know all about this case and which branch you are speaking of. It is a VERY well run office. I myself do not work there, but I know the results they get. Enterprise is taking this case very seriously, even though we have done nothing wrong, we are just very image conscious. Of course you'll see many complaints and bad experiences with this company. If you do 100,000 transactions per day, and 1% of them goes wrong, you have 100 bad experiences. That's the nature of business. Enterprise was fully within legal guidelines in your case, but the nature of your complaint is sensitive, therefore both the AG and ERAC take it seriously. This is a statement of someone that knows what they are talking about, and I'm not just mindlessly agreeing with ERAC on the issue, but I know the facts and know the legal guidelines.

Correction, that would be 1000 bad experiences. I apologize for the typo and accept the nitpicking I'm about to receive.

If you signed a contract that said one thing, but then they somehow charged you more than what you (oh, sorry, your finace's mother... by the way, why weren't you the renter?) signed for, then just CHARGE BACK the rental and shut the hell up.

You seem to have too much time on your hands if you're making a big stink about this. Call your credit card company, charge it back, and move on with life rather than getting your panties in a bunch over something that was probably your own fault.

[slave no more]

Originally Posted by Unregistered 090407

My fiancee's mom actually had signed the contract, and when it was gone over with us, nothing seemed out of the ordinary, even with insurance costs. It was the end result that was different, but, like I said, you get nowhere when trying to resolve issues with them.

You did not rent the car but you are the one filing the complaint? Shouldn't it have been your fiancee's mom to file the complaint? What were they charging you for? Extra days, damage, coverages, gas , tires......what? I find it hard to believe that the rental went from $300 to $1000 without some kind of mistake on both your future mother in laws part and or the Enterprise branch. What did they charge you for, who actually rented/drove the rental and who paid for it? I bet your fiancee's mom rented for you since you are creditless, you wanted to be the add driver PLUS you are under 25 and you were charged an extra 20 per day, you probably had limited miles on a weekend special and went over on the miles PLUS you are a fucking idiot and yes there is tax on that in NY.

Originally Posted by Unregistered 09/04/07

It would only hurt the case if I posted a copy of the letter and all of my contract information was provided. I wouldn't post the letter, because I do know it could hurt the case. Also, there are many Enterprise Rent-a-Cars in the state of New York. Notice, I didn't provide the branch, either. So, you can post things on a website, as long as you're smart about it. Honestly, I wanted to check the track record of this company, and as I see it, other people had bad experiences with them as well. I didn't expect to get the response from this that I did. I actually wanted to let people know that there is something they can do about wrong-doings in this company. One other thing, though, Enterprise already knows there is a case pending. I also think that you can't brand all stores as bad, because there are some that are run legitimately. I have to say that I have dealt with some good ones. This particular store wasn't run well. I do believe, however, that there have been enough complaints against the corporation that does give it a bad name. Other cases have been filed against the company, here are the names of a couple: Delaney v. Enterprise Rent-a-Car (Docket No. OCN-L-1160-01) and
Roberts v. Enterprise Rent-A-Car Company of Boston. Feel free to look them up.

Bary, stop impersonating to boost your traffic numbers. You just did some research and posted these cases. Enterprise sucks, bud. But so do you.

[curveball]

A lot of BS on this board.

In all directions.

I work here, the guy has a legitmate beef. Complaints like this are plentiful.

To all of the yes men on here (ie "This Site Sux") you are not helping Enterprise. And as for the person that says, "There's only problems in 1% of the reservations." That's nothing to brag about. You can get higher sigma ratings from a well run Mcdonald's (Google Six Sigma).

Enterprise has a lot more problems than you will likely ever hear about on this board.

Here's the main problem - They're a victim of success via forsight.

Someone had the forsight of putting branches all over the place, instead of the airports (a significant and oft overlooked paradigm shift). Then they ran away with market share (over 50% now) when they went into the airports. Now (I'm very ashamed to say) apathy is becoming the norm in St. Louis. They have achieved their success, so they're resting. "We're making money, so why should we care?" I see it in Customer Care at Natres (commonly), and I see it at branches that make up their own rules that are totally contrary to policy. Changes that can only serve the purpose of profit taking, inlcluding situations where they are quoted one rate, and charged another. It's common, and it sucks.

[trabpukcip]

Originally Posted by curveball

A lot of BS on this board.

In all directions.

I work here, the guy has a legitmate beef. Complaints like this are plentiful.

To all of the yes men on here (ie "This Site Sux") you are not helping Enterprise. And as for the person that says, "There's only problems in 1% of the reservations." That's nothing to brag about. You can get higher sigma ratings from a well run Mcdonald's (Google Six Sigma).

Enterprise has a lot more problems than you will likely ever hear about on this board.

Here's the main problem - They're a victim of success via forsight.

Someone had the forsight of putting branches all over the place, instead of the airports (a significant and oft overlooked paradigm shift). Then they ran away with market share (over 50% now) when they went into the airports. Now (I'm very ashamed to say) apathy is becoming the norm in St. Louis. They have achieved their success, so they're resting. "We're making money, so why should we care?" I see it in Customer Care at Natres (commonly), and I see it at branches that make up their own rules that are totally contrary to policy. Changes that can only serve the purpose of profit taking, inlcluding situations where they are quoted one rate, and charged another. It's common, and it sucks.

I hate to knock someone for grammar and misspellings but this is atrocious. You are trying to come across as smart but fail miserably. You’re pontificating on a subject and trying so hard to sound intelligent that it’s sad. Why did you even bring up Six Sigma when you could have easily substituted the word “efficiency”? You expected the philosophy and liberal arts majors at ERAC to google six sigma? Ridiculous. Why don’t you just save us all time and submit a SWOT analysis or analyze the Porter Five Forces of their industry? Absolutely Ridiculous. What the hell does “victim of success via foresight mean”? You just explained how lack of foresight and drive is damaging. Let me guess, you are Asian and weren’t born in the states but moved here in elementary school? How far off am I?

Great Simpsons quote: “Excuse me, but proactive and paradigm aren’t these just words that stupid people invented to sound smart?"

Originally Posted by curveball

A lot of BS on this board.

In all directions.

I work here, the guy has a legitmate beef. Complaints like this are plentiful.

To all of the yes men on here (ie "This Site Sux") you are not helping Enterprise. And as for the person that says, "There's only problems in 1% of the reservations." That's nothing to brag about. You can get higher sigma ratings from a well run Mcdonald's (Google Six Sigma).

Enterprise has a lot more problems than you will likely ever hear about on this board.

Here's the main problem - They're a victim of success via forsight.

Someone had the forsight of putting branches all over the place, instead of the airports (a significant and oft overlooked paradigm shift). Then they ran away with market share (over 50% now) when they went into the airports. Now (I'm very ashamed to say) apathy is becoming the norm in St. Louis. They have achieved their success, so they're resting. "We're making money, so why should we care?" I see it in Customer Care at Natres (commonly), and I see it at branches that make up their own rules that are totally contrary to policy. Changes that can only serve the purpose of profit taking, inlcluding situations where they are quoted one rate, and charged another. It's common, and it sucks.

E-clown, I think your full of shit, fuller than John Wayne's colon was!

Originally Posted by curveball

A lot of BS on this board.

In all directions.

I work here, the guy has a legitmate beef. Complaints like this are plentiful.

To all of the yes men on here (ie "This Site Sux") you are not helping Enterprise. And as for the person that says, "There's only problems in 1% of the reservations." That's nothing to brag about. You can get higher sigma ratings from a well run Mcdonald's (Google Six Sigma).

Enterprise has a lot more problems than you will likely ever hear about on this board.

Here's the main problem - They're a victim of success via forsight.

Someone had the forsight of putting branches all over the place, instead of the airports (a significant and oft overlooked paradigm shift). Then they ran away with market share (over 50% now) when they went into the airports. Now (I'm very ashamed to say) apathy is becoming the norm in St. Louis. They have achieved their success, so they're resting. "We're making money, so why should we care?" I see it in Customer Care at Natres (commonly), and I see it at branches that make up their own rules that are totally contrary to policy. Changes that can only serve the purpose of profit taking, inlcluding situations where they are quoted one rate, and charged another. It's common, and it sucks.

My 1% was a made up stat to serve as an example. Mcdonalds achieving beter success is like saying a high school basketball player is better at making lay ups than an NBA player is at half-court shots. So you're saying McDonalds doesn't run out of hamburger patties? Congrats to them.

[curveball]

Originally Posted by overzealous

My 1% was a made up stat to serve as an example. Mcdonalds achieving beter success is like saying a high school basketball player is better at making lay ups than an NBA player is at half-court shots. So you're saying McDonalds doesn't run out of hamburger patties? Congrats to them.

Ummm...running out of hamburger patties isn't even close to an accurate analogy...again...google "Six Sigma". It has little to do with running out of units, and more to do with just general defects. You lower the defects, you increase the Sigma rating. Very simple stuff.

And to the guy that made the "chink" comment, strike one, I'm of Anglo-German descent. Go take your hood off.

[curveball]

Originally Posted by trabpukcip

I hate to knock someone for grammar and misspellings but this is atrocious. You are trying to come across as smart but fail miserably. You’re pontificating on a subject and trying so hard to sound intelligent that it’s sad. Why did you even bring up Six Sigma when you could have easily substituted the word “efficiency”? You expected the philosophy and liberal arts majors at ERAC to google six sigma? Ridiculous. Why don’t you just save us all time and submit a SWOT analysis or analyze the Porter Five Forces of their industry? Absolutely Ridiculous. What the hell does “victim of success via foresight mean”? You just explained how lack of foresight and drive is damaging. Let me guess, you are Asian and weren’t born in the states but moved here in elementary school? How far off am I?

Great Simpsons quote: “Excuse me, but proactive and paradigm aren’t these just words that stupid people invented to sound smart?"

Pontificating? Did I make a Biblical reference? Did I pound a book? Did I tell someone how to live his/her life? You bitch about my "atrocious" use of language and then use a word that is totally out of context. Read a book.

Unlike yourself, I have no need to prove how smart I am compared to anyone else on this board, I really don't give a shit. Everything I said was simply a statement of fact. I would rather honestly engage the claims made on this board, than just simply lifting my leg on them.

I don't need movie quotes to make a point.