Complaint filed against Enterprise

I recently filed a complaint against Enterprise Rent-a-Car in the state of New York, with the State Attorney General's Office. I myself, being a law student, was not only astounded, but very much displeased at the way my experience was handled. Without getting into much detail, I had claims of false advertisement, untrained or undertrained employees and not honoring a rental agreement. Even the corporate people you deal with are extremely unprofessional. It's a wonder this company is still in business.

I noticed how you didn't put any details in...I bet it was your own stupid mistake that you're trying to blame on ERAC!

No, I don't think it was my own stupid mistake, otherwise it wouldn't be in the hands of the state attorney general right now.

yeah im sure that NY state will shut them down tomorrow. I guarantee all you will get from ERAC is a free weekend special. get a life

Originally Posted by Unregistered28

I recently filed a complaint against Enterprise Rent-a-Car in the state of New York, with the State Attorney General's Office. I myself, being a law student, was not only astounded, but very much displeased at the way my experience was handled. Without getting into much detail, I had claims of false advertisement, untrained or undertrained employees and not honoring a rental agreement. Even the corporate people you deal with are extremely unprofessional. It's a wonder this company is still in business.

Over zealous law student that has no credit and wants to use her debit card. How transparent is that?

why are we sticking up for enterprise in this matter. f*ck them. If this person is in law school i am sure they are intelligent enough to decide between a stupid employee or a young person not understanding something and blatant disregard for a contract. If they went to the attorney general I doubt it is something to brush off or erac would have done so with taking care of the rental or something along those lines.

Originally Posted by in the know

why are we sticking up for enterprise in this matter. f*ck them. If this person is in law school i am sure they are intelligent enough to decide between a stupid employee or a young person not understanding something and blatant disregard for a contract. If they went to the attorney general I doubt it is something to brush off or erac would have done so with taking care of the rental or something along those lines.

It is much deeper than you realize. The e-chimp can't stand what this person represents and is resentful this person will never have to pull duty at the ticket counter and wash/vaccum a car.

Originally Posted by Unregistered96822

It is much deeper than you realize. The e-chimp can't stand what this person represents and is resentful this person will never have to pull duty at the ticket counter and wash/vaccum a car.

This is what I call keeping it real!

Thank you for your defense, everyone. I actually received a letter from the state attorney general yesterday, for those who said I failed to give facts. Enterprise couldn't give them a valid reason for the inflated rates that didn't match what I was quoted through their national reservation line, nor could they provide back-up for their actions. The case is going to the next level in their litigations process for appropriate actions against Enterprise. Also know that I attempted to resolve this matter through the regional manager for that office, and when I asked him to come-up with the tapes from the national reservation line, he was very smug and confident, saying he would get back to me in 10 minutes...that was a couple of months ago. I feel I took the appropriate steps in resolving my matter. And, I'm sorry, 10% off of a bill that was almost $1,000, when it should've been around $300.00 (with insurance) just doesn't cut it. Also, cut and dry, false advertisement is false advertisement. When a national chain advertises: "We'll pick you up," they should make sure their stores are staffed well-enough to follow through on that promise. Granted, people do get sick, but, when there is only one person staffing a store, it makes you wonder what kind of operation they are truly running. I also wanted to stress that the state attorney general, like any attorney, doesn't take a case unless they know there is ground in it. They just wouldn't have that kind of time to look into multiple cases that didn't have proof to back them up. Just a thought.

Originally Posted by Unregistered090407

Thank you for your defense, everyone. I actually received a letter from the state attorney general yesterday, for those who said I failed to give facts. Enterprise couldn't give them a valid reason for the inflated rates that didn't match what I was quoted through their national reservation line, nor could they provide back-up for their actions. The case is going to the next level in their litigations process for appropriate actions against Enterprise. Also know that I attempted to resolve this matter through the regional manager for that office, and when I asked him to come-up with the tapes from the national reservation line, he was very smug and confident, saying he would get back to me in 10 minutes...that was a couple of months ago. I feel I took the appropriate steps in resolving my matter. And, I'm sorry, 10% off of a bill that was almost $1,000, when it should've been around $300.00 (with insurance) just doesn't cut it. Also, cut and dry, false advertisement is false advertisement. When a national chain advertises: "We'll pick you up," they should make sure their stores are staffed well-enough to follow through on that promise. Granted, people do get sick, but, when there is only one person staffing a store, it makes you wonder what kind of operation they are truly running. I also wanted to stress that the state attorney general, like any attorney, doesn't take a case unless they know there is ground in it. They just wouldn't have that kind of time to look into multiple cases that didn't have proof to back them up. Just a thought.

Why did you sign a contract that was going to cost you 1,000 bucks when you thought you should get the car for $300?