An ad campaign built on a lie?

Correct me if I'm wrong, but I've heard Enterprise repeatedly use ‘‘We'll pick you up'' as its slogan.
Much to my dismay, I discovered that this is not entirely true.
I was returning home from a business trip late Saturday night, driving an Enterprise vehicle on a four-lane highway. I was passing a car that was in the right lane and went over a slight ridge in the road traveling about 70 mph in a 65 zone. To my surprise, there were a set of headlights traveling directly at me in the left lane, no more than 15 yards away.
I swerved to the left, trying to get into the median and almost made it. The wrong-way vehicle collided with the right side of the rental car and kept right on going. The Alabama State Troopers eventually found the driver and arrested him for DUI. I somehow managed to walk away uninjured.
Since I was more than 3 hours away from home and my wife was on a business trip out of state, I was basically stranded for the night. I called Enterprise's road-side assistance line, gave them details of the accident and told them I needed to arrange transportation home. By then it's Sunday morning. They tell me that their nearest location in Tuscaloosa, Ala., is closed on Sunday but that they can arrange a vehicle at the Birmingham airport an hour away.
I explained that therein lay the problem: I'm stranded after a near-death experience and have no way to get there.
Enterprise's response: There's really nothing we can do. We can't deliver a vehicle from that distance.
Me: But your ad says, "We'll pick you up." Maybe you should change it to: "We'll Pick You Up ... Except for Sunday'' or "We'll pick you up -- if you're accident scene is near a major city.''
I eventually made it home -- no thanks to Enterprise.
The manager of the branch where I'd rented the vehicle called the next morning to follow up about my complaint. After delivering a less-than-convincing apology, he asked me if I could tell him where the damaged vehicle had been towed.
My response was: "F-ck off. Find it yourself.'' Click.
Was wondering if any other Enterprise customers had encountered similar issues after an accident.

[trabpukcip]

Originally Posted by Troyznoiz

Correct me if I'm wrong, but I've heard Enterprise repeatedly use ‘‘We'll pick you up'' as its slogan.
Much to my dismay, I discovered that this is not entirely true.
I was returning home from a business trip late Saturday night, driving an Enterprise vehicle on a four-lane highway. I was passing a car that was in the right lane and went over a slight ridge in the road traveling about 70 mph in a 65 zone. To my surprise, there were a set of headlights traveling directly at me in the left lane, no more than 15 yards away.
I swerved to the left, trying to get into the median and almost made it. The wrong-way vehicle collided with the right side of the rental car and kept right on going. The Alabama State Troopers eventually found the driver and arrested him for DUI. I somehow managed to walk away uninjured.
Since I was more than 3 hours away from home and my wife was on a business trip out of state, I was basically stranded for the night. I called Enterprise's road-side assistance line, gave them details of the accident and told them I needed to arrange transportation home. By then it's Sunday morning. They tell me that their nearest location in Tuscaloosa, Ala., is closed on Sunday but that they can arrange a vehicle at the Birmingham airport an hour away.
I explained that therein lay the problem: I'm stranded after a near-death experience and have no way to get there.
Enterprise's response: There's really nothing we can do. We can't deliver a vehicle from that distance.
Me: But your ad says, "We'll pick you up." Maybe you should change it to: "We'll Pick You Up ... Except for Sunday'' or "We'll pick you up -- if you're accident scene is near a major city.''
I eventually made it home -- no thanks to Enterprise.
The manager of the branch where I'd rented the vehicle called the next morning to follow up about my complaint. After delivering a less-than-convincing apology, he asked me if I could tell him where the damaged vehicle had been towed.
My response was: "F-ck off. Find it yourself.'' Click.
Was wondering if any other Enterprise customers had encountered similar issues after an accident.

At least make a plausible lie next time.

To the douche nozzle who just replied: I neither have the time nor inclination to make up such a story.
I merely posted my experience in an effort to ascertain whether other customers were subjected to similar experiences.
Apparently, Enterprise locations in small Alabama cities such as Tuscaloosa are not open on Sunday. I don't think it's unreasonable at all for me to be pissed about Enterprise's lack of assistance. Basically, because the local location was not open on Sunday, I would have been forced to stick around another day, pay an exorbitant cab fare to get to a metro airport more than an hour away or force a friend to make the six-hour round trip. I chose the latter option.
The Alabama state troopers were kind enough to find me the last hotel room in town (no easy feat on a college football weekend) and gave me a ride to Wal-Mart to buy travel supplies.
I can only assume that trabpukcip is related the Enterprise CEO. If you want to be Enterprise's personal corporate knob-slobber, then I highly suggest another Web site.

[trabpukcip]

Originally Posted by Troyznoiz

I neither have the time nor inclination to make up such a story.

Apparently you do. As an e-chimp, you should be resting for your big day of washing cars tomorrow.

[Collared Greens]

Originally Posted by Troyznoiz

To the douche nozzle who just replied: I neither have the time nor inclination to make up such a story.
I merely posted my experience in an effort to ascertain whether other customers were subjected to similar experiences.
Apparently, Enterprise locations in small Alabama cities such as Tuscaloosa are not open on Sunday. I don't think it's unreasonable at all for me to be pissed about Enterprise's lack of assistance. Basically, because the local location was not open on Sunday, I would have been forced to stick around another day, pay an exorbitant cab fare to get to a metro airport more than an hour away or force a friend to make the six-hour round trip. I chose the latter option.
The Alabama state troopers were kind enough to find me the last hotel room in town (no easy feat on a college football weekend) and gave me a ride to Wal-Mart to buy travel supplies.
I can only assume that trabpukcip is related the Enterprise CEO. If you want to be Enterprise's personal corporate knob-slobber, then I highly suggest another Web site.

A few years back I was on an expedition in the Antarctic researching the effects of global warming. It was really cold and the wind was howling outside my penguin skin tent. My pregnant wife had a craving for pizza but we were out of Mozzarella so I decided to order Domino's. They guy said I was out of their delivery range but I kindly reminded him they advertised the pizza would be delivered in 30 minutes or less. Domino's, understanding the value of customer service, not only delivered the Pizza but delivered it piping hot in the Antarctic. It took a little longer than 30 minutes so I just stiffed the guy on the tip and considered it even.

It was the middle of the night and all branches within an hour of you were closed...the employees were at their homes, sleeping. What the fuck did you expect them to do?

Have an employee from the Birmingham Airport (who had nothing to do with your rental) drive an hour away to come pick you up in the middle of the night? They have a business to run...they don't just have an army of people waiting by the phones for morons like you to call and request an immediate pickup from an hour away.

Calling the ad campaign a lie because nobody would come pick you up AN HOUR AWAY FROM THE NEAREST OPEN BRANCH in the middle of the fucking night is a stretch. Yes, we will pick you up. You call to set up a reservation for a rental during business hours and we'll come pick you up. It doesn't say "we'll pick you up no matter how far away you are or what time it is, whether we are open or closed at the time."

The world doesn't revolve around you. Sometimes you catch a tough break, which is what happened to you. Get over it. Don't demand crazy shit from people who had nothing to do with your accident.

Idiot.

most locations are open monday through friday from 8am to 6 pm, and saturdays 9am to noon... that is 53 business hours a week... not including the time before and after work getting ready for the day, and closing down the office... Granted the airports are open longer and on sundays... they are not usually equipped to handle pick-ups outside of the airport they service....

SO... to the original poster of this thread, yes... we will pick you up* but not at your beck and call!!!!
Yes, what happened to you was very unfortunate... it sucked... but accedents happen.... so tell me this... what would you have done if you had been put in the same situation in your own car??? I bet your sorry ass would have found a ride, instead of trying to blame someone else for your misfortune.

And from the way it sounds that you handle yourself anyway.... the whole part about the manager calling you, and you saying to fuck off, and hanging up.... yes... that is a great way to get results.... ASSHAT!
This manager just got into the office on a monday... HAD NO WAY OF KNOWING WHAT HAD HAPPEND TO YOU, and he then calls you first thing to help you out in anyway he can, and then also figure out where his car is... and all you can do is say fuck off????

I bet you are a stuck up son of bitch that thinks he is a baller because he has a few gold teeth, and some walmart spinners on his grandma's 1987 buick regal.... and you have a BOOST mobile... PREPAID cell phone....
Where you at dogg???
GET A CLUE AND GET A LIFE!!!
you know what.... go rent somewhere else...
you are the kind of person that makes enterprise people hate people that rent.... go make a friend at hertz.... see if they will pick you up!
jack ass!

don't really like sticking up for ERAC but in this situation this poster is wrong.
The "We'll Pick you up" applies to rental reservations only!, excluding airport branches. The ad does not apply to people being stranded due to an accident!

Look, I'm not trying to come off as unreasonable.
I'm relieved to be alive. I came a split second away from getting creamed head on. It's a very stressful situation to say the least.
To clarify: (1) I have no reason to make this up. My previous experiences renting from Enterprise had been positive. And, I would hope that most of you would come correct if wrongly branded a liar. I'll be happy to provide the name and phone number for the trooper who was on the accident scene if you doubt the veracity of the incident (although, given the apparent lack of empathy on this board, I don't know why I should bother).
(2) The troopers found a hotel room for us nearby and suggested a few hours of sleep would be better than getting back behind the wheel of a vehicle. Seemed sensible to me.
(3) I called Enterprise back in the morning, not thinking it would be problematic (or especially unreasonable) to arrange transportation home.
(4) I was not abusive with anyone I talked to at the roadside assistance call center. I was incredulous to say the least. Other rental carriers in the area were also closed on Sunday (I'd never encountered this before).
(5) The manager of the local branch where I obtained the vehicle did attempt to apologize to me after I returned home. I was not in a charitable mood at the time. The manager said that, while Enterprise could not deliver a vehicle 45 minutes to an hour away, arranging a cab or airport shuttle (if there was any available) would have been the least they could do.
Like I said, I'm relieved to be alive and am glad the drunk driver who hit me was caught. I want nothing from Enterprise. They were not responsible for the accident, but what's the point of a roadside assistance number in this case?
Put yourself in this situation for a moment.
You've been involved in a pretty damn frightening accident, your stranded three hours from home and probably in shock to some degree.
How would you feel?

Originally Posted by Troyznoiz

Look, I'm not trying to come off as unreasonable.
I'm relieved to be alive. I came a split second away from getting creamed head on. It's a very stressful situation to say the least.
To clarify: (1) I have no reason to make this up. My previous experiences renting from Enterprise had been positive. And, I would hope that most of you would come correct if wrongly branded a liar. I'll be happy to provide the name and phone number for the trooper who was on the accident scene if you doubt the veracity of the incident (although, given the apparent lack of empathy on this board, I don't know why I should bother).
(2) The troopers found a hotel room for us nearby and suggested a few hours of sleep would be better than getting back behind the wheel of a vehicle. Seemed sensible to me.
(3) I called Enterprise back in the morning, not thinking it would be problematic (or especially unreasonable) to arrange transportation home.
(4) I was not abusive with anyone I talked to at the roadside assistance call center. I was incredulous to say the least. Other rental carriers in the area were also closed on Sunday (I'd never encountered this before).
(5) The manager of the local branch where I obtained the vehicle did attempt to apologize to me after I returned home. I was not in a charitable mood at the time. The manager said that, while Enterprise could not deliver a vehicle 45 minutes to an hour away, arranging a cab or airport shuttle (if there was any available) would have been the least they could do.
Like I said, I'm relieved to be alive and am glad the drunk driver who hit me was caught. I want nothing from Enterprise. They were not responsible for the accident, but what's the point of a roadside assistance number in this case?
Put yourself in this situation for a moment.
You've been involved in a pretty damn frightening accident, your stranded three hours from home and probably in shock to some degree.
How would you feel?

you are missing the point.
ERAC has business hours, just like any other business. they are not a 24 hour operation.
it's a shitty situation for sure...but nobody is to blame, suck it up.