You've created a humorous masterpiece

(originally submitted as fan mail)

Coincidently, we had a similar Enterprise experience in Lancaster, PA over Thanksgiving weekend while visiting with a cousin and extended family. We needed to rent a minivan so that all the family members could travel in one vehicle. As it turned out they didn't actually have a minivan at the location where we were, but you have to cross-examine them to get a straight answer.
Anyhow, you've created a humorous masterpiece, and it brings a smile to my face.
B.C.

As a former employee, ERAC is so full of shit...Sorry for your trouble. However, it wasn't the emplyee's fault. Blame it on the upper management in St. Louis. They train their employees this way.