Why does Enterprise make things so difficult for it's most frequent customers?

When you leave that place you will be surprised to find out you are no longer an asshole.

However, Robert is still an asshole.

[Robert]

Originally Posted by robertisanasshole

When you leave that place you will be surprised to find out you are no longer an asshole.

However, Robert is still an asshole.

Thanks for the stellar comeback Stevie. Looks like your gallery of fellow e-monkeys left you all alone. Too bad for you, you'll be cleaning the catshit out of Mr. Dickwads Aveo tonight!

Originally Posted by Branch$$$isaloser

LITTLE STEVIE!!!!!!!!!!!!!!!!!!!!!!!!! Still taking those 3 no's now are ya? Hey, I got one for ya, my credit card covers it!!! What do you think of that? Well, except for Italy and Isreal and Jamaica, but good ole American Express covers everything, from any damage, stolen car and loss of use. Cost to me...zero! You just have to love that! So why would I pay $19.99 a day for ERAC coverage? Just dumb, man, just dumb. Tell another lie now about the benefits of dub.

Make sure you read the fine print smart guy. The cc company wont cover the rental 90% of the time. If theres any discount (AAA, weekend special, ect...), if anyone else pays any of the rental like a dealership or bodyshop, if you dont pay the bill 100% on the card, and the list goes on and on so next time you might want to listen to the benefits of DUB, especially when your cheap ass rents a 19.99/day weekend special and thinks the cc company will cover you.

[trabpukcip]

Originally Posted by businesstraveler

I'm not familiar with the acronym DUB, I Bleed Green. I, too, hope I never get into an accident with a rental car. Any accident would be a scary experience, and from what people write on these forums, getting into an accident with an Enterprise car would be particularly scary.

Do you actually have customers -- Enterprise customers -- complaining they had no idea that they could get insurance for the car? Really now.

Customers say "I didn't know about the insurance" all the time when they come back after an accident. It's never believable though. If it bothers you that much that they offer insurance then don't rent from them or set up a corporate account. Enterprise won't change because they pride themselves on the "personal touch", as stupid as it may be.

You're the first non employee I've seen on this website in weeks. What brought you to this site?

[Branch$$$isaloser]

Originally Posted by Unregistered342424242424

Make sure you read the fine print smart guy. The cc company wont cover the rental 90% of the time. If theres any discount (AAA, weekend special, ect...), if anyone else pays any of the rental like a dealership or bodyshop, if you dont pay the bill 100% on the card, and the list goes on and on so next time you might want to listen to the benefits of DUB, especially when your cheap ass rents a 19.99/day weekend special and thinks the cc company will cover you.

Oh where to start "smart guy". I don't rent weekend specials, I don't rent for bodywork or dealership work, I pay my bills 100% on my card and I actually did read the fine print, that's why I know that I am not covered in Jamaica, isreal or Italy. Soooooooooooooooooooooo dipshit, let's hear your comeback. Why would I pick cdw? I have my own insurance and the credit card covers anything out of pocket like deductible. And if the accident isn't my fault then my insurance rates will not be affected so it doesn't bother me anything if you collect from them. That's what I pay them for.

Originally Posted by Branch$$$isaloser

Oh where to start "smart guy". I don't rent weekend specials, I don't rent for bodywork or dealership work, I pay my bills 100% on my card and I actually did read the fine print, that's why I know that I am not covered in Jamaica, isreal or Italy. Soooooooooooooooooooooo dipshit, let's hear your comeback. Why would I pick cdw? I have my own insurance and the credit card covers anything out of pocket like deductible. And if the accident isn't my fault then my insurance rates will not be affected so it doesn't bother me anything if you collect from them. That's what I pay them for.

Robert, you are still an asshole. This post proves my point.

[businesstraveler]

Originally Posted by trabpukcip

Customers say "I didn't know about the insurance" all the time when they come back after an accident. It's never believable though.

I agree -- at Enterprise, of all places, it would be nearly impossible to believe.

Originally Posted by trabpukcip

If it bothers you that much that they offer insurance

Again, I don't have a problem, per se, with offering insurance. What bothers me is that it slows down the process (and in some airports, it slows down the process tremendously) and that the agents don't like to hear no. When you have the same condescending conversation 50 times a year, it wears thin.

Originally Posted by trabpukcip

or set up a corporate account

I have a corporate account -- makes no difference.

Originally Posted by trabpukcip

Enterprise won't change because they pride themselves on the "personal touch", as stupid as it may be.

Yeah, that's definitely become clear on these boards.

Originally Posted by trabpukcip

You're the first non employee I've seen on this website in weeks. What brought you to this site?

I read about this site some time ago -- maybe a USA Today article about a new book talking about how great Enterprise is.


Why aren't there more customers here? Enterprise ignites more passion in their former employees?

You are missing something. Enterprise is very new to the airport game and with the aquisition of Vanguard it only makes Enterprise more powerful there. So the Taylor family is now offering personal service at the Enterprise counter and quick, efficient service with kiosks at the National or Alamo counter. You're welcome

Originally Posted by Efficient Use of Sodomy

Tell us something we don't know moron.

Hey douche bag, I was answering the question that was asked by the original poster. Believe it or not, some people that come on this site that don't work for ERAC and they have questions about how ERAC operates.

Originally Posted by Unregistered342424242424

Make sure you read the fine print smart guy. The cc company wont cover the rental 90% of the time. If theres any discount (AAA, weekend special, ect...), if anyone else pays any of the rental like a dealership or bodyshop, if you dont pay the bill 100% on the card, and the list goes on and on so next time you might want to listen to the benefits of DUB, especially when your cheap ass rents a 19.99/day weekend special and thinks the cc company will cover you.

LOL. I remember this one, this is one of your repsonses to the customer if they say "No", right? Have you read the policy's of the different credit cards? Like most tickets monkeys, you have not. According to your records 90% of ERAC's rentals are to insurance companies picking up the tab, customers with coupons and customers with discounts? Listen buddy, you dont know what you're talking about so don't throw out opinions as if they if they are your original thoughts.

Further more, please don't make it seems like ERAC is all happy to hand over money. Your local Loss Control department tries to find the most bullshit reasons in order to get out of paying for any damages.

In response to your claim that "credit cards wont cover your deductible if you take a discount" is bullshit (at least according to my card). As long as I have my rental for 15 days or less, my credit card will cover my deductible regardless of the discounts I am receiving.

So in the end, why would I pay you $19.99/day for something that is free on my credit card? Its not so much as being "cheap," its just being smart with money.