Why does Enterprise make things so difficult for it's most frequent customers?

"So in the end, why would I pay you $19.99/day for something that is free on my credit card? Its not so much as being "cheap," its just being smart with money"

Good point, however, it's only being smart with your money if you have a very low (under $100) deductible on your policy AND you don't mind your rates going up if it's determined that the accident is your fault. Most cards say they will cover your "out of pocket" expenses up to the amount of your deductible...BUT it's been my experience that they seldom pay and will find any way possible to avoid paying out anything. So, if you rent only occasionally it really makes more sense to purchase the "DW" just to ensure that ANY damage to the vehicle is taken care of by ERAC...the only caveat to that is if you do manage to get insurance information from a third party make sure you give it to the ERAC employee. ERAC will, of course, seek to subrogate that claim to the other insurance company (not yours). Does it really make sense to cover somebody else's car with YOUR insurance? Especially if you have a really good driving record? I would love for you to cover my vehicle with your insurance...if anything would happen to my car, YOU would pay for it...leaving my pocketbook unscathed and it would be your premiums, not mine, that would increase. So, good financial sense??? Not really...pay out 12 bucks a day (in most places) for basic coverage for a 3 day weekend rental...that makes much more sense than paying out your 250, 500, or 1000 deductible and the hassle of dealing with an insurance claim! If you do end up having to shell out your deductible you WILL be pissed...every customer has reacted that way.

Originally Posted by Unregistered1959

"So in the end, why would I pay you $19.99/day for something that is free on my credit card? Its not so much as being "cheap," its just being smart with money"

Good point, however, it's only being smart with your money if you have a very low (under $100) deductible on your policy AND you don't mind your rates going up if it's determined that the accident is your fault. Most cards say they will cover your "out of pocket" expenses up to the amount of your deductible...BUT it's been my experience that they seldom pay and will find any way possible to avoid paying out anything. So, if you rent only occasionally it really makes more sense to purchase the "DW" just to ensure that ANY damage to the vehicle is taken care of by ERAC...the only caveat to that is if you do manage to get insurance information from a third party make sure you give it to the ERAC employee. ERAC will, of course, seek to subrogate that claim to the other insurance company (not yours). Does it really make sense to cover somebody else's car with YOUR insurance? Especially if you have a really good driving record? I would love for you to cover my vehicle with your insurance...if anything would happen to my car, YOU would pay for it...leaving my pocketbook unscathed and it would be your premiums, not mine, that would increase. So, good financial sense??? Not really...pay out 12 bucks a day (in most places) for basic coverage for a 3 day weekend rental...that makes much more sense than paying out your 250, 500, or 1000 deductible and the hassle of dealing with an insurance claim! If you do end up having to shell out your deductible you WILL be pissed...every customer has reacted that way.

The dw may have it's good points, but all ex-eracers know it's a scam to tag on PAI and SLP. And if not SLP, then at least PAI.
does anyone know wtf PAI or SLP was? i have a general idea, but i never really understood it, and neither did most who sold it.
as a matter of fact i never ever ever had someone make a claim against PAI or SLP...probably cause they never even knew they had it.
if they would say yes to ins you'd have them initial three places...only if they questioned wtf is slp or pai would you explain.
this is how it was done in my group, shady big time.
if i rent a car i might opt for dw but the other shit is pure garbage

Originally Posted by yambag

The dw may have it's good points, but all ex-eracers know it's a scam to tag on PAI and SLP. And if not SLP, then at least PAI.
does anyone know wtf PAI or SLP was? i have a general idea, but i never really understood it, and neither did most who sold it.
as a matter of fact i never ever ever had someone make a claim against PAI or SLP...probably cause they never even knew they had it.
if they would say yes to ins you'd have them initial three places...only if they questioned wtf is slp or pai would you explain.
this is how it was done in my group, shady big time.
if i rent a car i might opt for dw but the other shit is pure garbage

When I rent from ERAC, I do get dub but will never get the worthless piece of shit known as PAI. I make the e-monkey take off PAI even though it is sold as a "package" One monkey had the nerve to tell me they are only valid as a package. Piss off you wanker!

[Branch$$$isaloser]

Originally Posted by Unregistered1959

"So in the end, why would I pay you $19.99/day for something that is free on my credit card? Its not so much as being "cheap," its just being smart with money"

Good point, however, it's only being smart with your money if you have a very low (under $100) deductible on your policy AND you don't mind your rates going up if it's determined that the accident is your fault. Most cards say they will cover your "out of pocket" expenses up to the amount of your deductible...BUT it's been my experience that they seldom pay and will find any way possible to avoid paying out anything. So, if you rent only occasionally it really makes more sense to purchase the "DW" just to ensure that ANY damage to the vehicle is taken care of by ERAC...the only caveat to that is if you do manage to get insurance information from a third party make sure you give it to the ERAC employee. ERAC will, of course, seek to subrogate that claim to the other insurance company (not yours). Does it really make sense to cover somebody else's car with YOUR insurance? Especially if you have a really good driving record? I would love for you to cover my vehicle with your insurance...if anything would happen to my car, YOU would pay for it...leaving my pocketbook unscathed and it would be your premiums, not mine, that would increase. So, good financial sense??? Not really...pay out 12 bucks a day (in most places) for basic coverage for a 3 day weekend rental...that makes much more sense than paying out your 250, 500, or 1000 deductible and the hassle of dealing with an insurance claim! If you do end up having to shell out your deductible you WILL be pissed...every customer has reacted that way.

Once again a mis-informed e-toon spouting the company line. First off, I don't where they sell dub at $12 a day, in Boston it's $20! Second, you can hit my Amex for the deductible. Then, when I make a phone call ten minutes later to Amex that charge will be gone. As long as I deny the CDW AMex will cover me 100%! So again, no cost out of pocket to me with my AMex why would I take CDW?

[voice of truth]

Originally Posted by businesstraveler

I'm a business traveler who is on the road constantly and frequently rents cars. I've been lured to Enterprise on many occassions because their rates are often competitive, and they are pretty generous when it comes to adding a second driver for no additional fee.

I am baffled, however, as to why the company has no equivalent of Budget Fastbreak, of any one of number of other systems that allow for frequent renters to get in and out fast. The biggest challenge is one that's frequently cited on these forums -- having to discuss with the agent the collision damage waiver/buying extra insurance. When I have had that conversation with an Enterprise agent 20 times in the past 6 months, do they really think I'm going to change my mind the 21st time?

Can a current for former employee explain to me the strategy? Would they rather alienate people who could be the most loyal customers because the insurance division is just too profitable? Is there any escape from being hassled about the insurance very time I rent a car?

the short answer is it eliminates the opportunity to upsell.

Enterprise makes their money by selling add-ons such as "protections" CDW, PAI & SLP. Upselling into a larger vehicle, you think you're getting a good deal when you upgrade into that convertible for another $10-$15/day over your reservation rate of $19.99? It affects the branches average daily rate. A profitable branch needs to maintain upwards of $30/day (combined with selling CDW). They can't rely solely on the rental charge alone at $19.99/day or $24.99/day.

There's really no way around this. You have to listen to the whole gamut. There is a link on the home page of this site, a list of how to prepare yourself before renting from Enterprise. Follow that process and it will save you some time. Link below...

http://www.failingenterprise.com/ent..._checklist.htm

IMO, you are better off renting from Hertz. Very little service dropoff, comparable rates and the cars are cleaner.

Originally Posted by Branch$$$isaloser

Once again a mis-informed e-toon spouting the company line. First off, I don't where they sell dub at $12 a day, in Boston it's $20! Second, you can hit my Amex for the deductible. Then, when I make a phone call ten minutes later to Amex that charge will be gone. As long as I deny the CDW AMex will cover me 100%! So again, no cost out of pocket to me with my AMex why would I take CDW?

Guess you aren't all that informed if you don't know what "dubs" costs outside your geographical area. The cost is based on locality, idiot. Read your AMEX contract again. And, if your rental is being paid for by a third party (direct bill) no credit card in the world will cover that. So, in any case, you WILL have to file an insurance claim and suffer the consequences of that.

[Branch$$$isaloser]

Originally Posted by Unregistered1959

Guess you aren't all that informed if you don't know what "dubs" costs outside your geographical area. The cost is based on locality, idiot. Read your AMEX contract again. And, if your rental is being paid for by a third party (direct bill) no credit card in the world will cover that. So, in any case, you WILL have to file an insurance claim and suffer the consequences of that.

Ready jackass. I will speak so slowly so you can understand. I have rented cars in many different areas...and I have never seen CDW for $12 a day. Usually $19.99 and up. ANd secondly, I rent for pleasure and there is no 3rd party billing. So once again numnuts I AM COVERED!!! Stop trying to sell to me and go clean that Neon. And FYI, there will be no consequences. Just like driving my own car. If i am not at fault my rates will not be affected. And any deductible collected will be refunded by my Amex as long as a) I pay for the rental with my Amex, b) I decline the CDW, c) I am not in Isreal, Jamaica, or Italy and d) I was not in the process of committing a crime. So, to summarize you stupid tit, if I rent a car, that I am paying for, and the cdw costs $20/day, and I am going to have the car for a week, and I get into an accident that is not my fault, then ERAC will charge my deductible, I will call Amex and they will refund my deductible and that is it. Cost to me...wait for it...$0! So, counter that with an original thought!

Originally Posted by Branch$$$isaloser

Ready jackass. I will speak so slowly so you can understand. I have rented cars in many different areas...and I have never seen CDW for $12 a day. Usually $19.99 and up. ANd secondly, I rent for pleasure and there is no 3rd party billing. So once again numnuts I AM COVERED!!! Stop trying to sell to me and go clean that Neon. And FYI, there will be no consequences. Just like driving my own car. If i am not at fault my rates will not be affected. And any deductible collected will be refunded by my Amex as long as a) I pay for the rental with my Amex, b) I decline the CDW, c) I am not in Isreal, Jamaica, or Italy and d) I was not in the process of committing a crime. So, to summarize you stupid tit, if I rent a car, that I am paying for, and the cdw costs $20/day, and I am going to have the car for a week, and I get into an accident that is not my fault, then ERAC will charge my deductible, I will call Amex and they will refund my deductible and that is it. Cost to me...wait for it...$0! So, counter that with an original thought!

My...such a shallow mind that has to resort to name calling and foul language...your parents (should they choose to acknowledge your existence) must be very proud indeed!

While I am sure you are proud of yourself for being such a wise consumer, there are, indeed, places where dubs costs $11.99...the fact that you have never been to a place does not deny the fact that they do exist. I have never seen you but that does not mean you don't exist now, does it??? Actually DW where I live is $8.99 for cars and $14.99 for RV's and the like with PAI adding an additional $3.00. So, do you understand that? Or should I w r i t e R E A L L Y slow for you to understand???

And you only rent for pleasure? Well, good for you! That must mean that you either have a POS car that could barely make it around the block on a good day or that you are one of those losers who purchased a low mile lease on a BMW, Merc, or like automobile to impress your friends at the trailer park.

And, sure, AMEX will refund your deductible but, trust me, they do it only after thorough and exhaustive measures to find ways NOT to pay...especially to low born trailer trash such as yourself.

And, lastly, yes I do work for ERAC. I'm not a loser my friend, in any sense of the word. This job is fun and far safer than my previous job...at least we don't have to worry about IED's, UXO's, and insurgents here. Were in not for "jackasses" like me, you, and others like you, would not have the freedom to post such worthless drivel on websites such as this.

You have deeper issues to deal with, much deeper than debating the benefits DW for rental cars. I suggest you seek professional counseling.

Have a wonderful day!

[trabpukcip]

Originally Posted by Unregistered1959

My...such a shallow mind that has to resort to name calling and foul language...your parents (should they choose to acknowledge your existence) must be very proud indeed!

While I am sure you are proud of yourself for being such a wise consumer, there are, indeed, places where dubs costs $11.99...the fact that you have never been to a place does not deny the fact that they do exist. I have never seen you but that does not mean you don't exist now, does it??? Actually DW where I live is $8.99 for cars and $14.99 for RV's and the like with PAI adding an additional $3.00. So, do you understand that? Or should I w r i t e R E A L L Y slow for you to understand???

And you only rent for pleasure? Well, good for you! That must mean that you either have a POS car that could barely make it around the block on a good day or that you are one of those losers who purchased a low mile lease on a BMW, Merc, or like automobile to impress your friends at the trailer park.

And, sure, AMEX will refund your deductible but, trust me, they do it only after thorough and exhaustive measures to find ways NOT to pay...especially to low born trailer trash such as yourself.

And, lastly, yes I do work for ERAC. I'm not a loser my friend, in any sense of the word. This job is fun and far safer than my previous job...at least we don't have to worry about IED's, UXO's, and insurgents here. Were in not for "jackasses" like me, you, and others like you, would not have the freedom to post such worthless drivel on websites such as this.

You have deeper issues to deal with, much deeper than debating the benefits DW for rental cars. I suggest you seek professional counseling.

Have a wonderful day!

He's right. In CA its 8.99 a day for dw and 11.99 when PAI is included.

Originally Posted by Branch$$$isaloser

Ready jackass. I will speak so slowly so you can understand. I have rented cars in many different areas...and I have never seen CDW for $12 a day. Usually $19.99 and up. ANd secondly, I rent for pleasure and there is no 3rd party billing. So once again numnuts I AM COVERED!!! Stop trying to sell to me and go clean that Neon. And FYI, there will be no consequences. Just like driving my own car. If i am not at fault my rates will not be affected. And any deductible collected will be refunded by my Amex as long as a) I pay for the rental with my Amex, b) I decline the CDW, c) I am not in Isreal, Jamaica, or Italy and d) I was not in the process of committing a crime. So, to summarize you stupid tit, if I rent a car, that I am paying for, and the cdw costs $20/day, and I am going to have the car for a week, and I get into an accident that is not my fault, then ERAC will charge my deductible, I will call Amex and they will refund my deductible and that is it. Cost to me...wait for it...$0! So, counter that with an original thought!

God you are stupid Robert! Even in larger cities its 15-18 a day. No wonder you couldnt hack it, you dont even know the prices of protection packages!