no look book victim

[Frank the Tank]

Originally Posted by Intern

This must be a new policy. We would always have those people standing around in the office. The longest I can remember someone waiting for a car was about 3 hours. We would never, never, never send someone across the street to the "other guys." We were encouraged to say whatever it took to keep the customer waiting their for their car. Im sure this policy wasn't exclusive to my branch/region/group.

I can tell you in 09 if the rate was $25 or below on an insurance deal we would do our best to get them out of our office and into the "other guys."