Will Enterprise Ever Learn About Working People So Much

[carprepseth]

I am working 11 and half hours a day. I give my customers crappy service because of it. When will ERAC learn.

[freeatlast]

Not anytime soon because people work 11.5 hours until they grow tired of it. Then enterprise will recruit another fresh crop of those to work 11.5 hours per day until they get tired of it.....etc, etc, etc.

Also, customers are either so hard up and need a car so badly that they can hate it, but they are really at ERAC's mercy. There is no were else to go in many neighborhoods. Hertz and Avis are on the move but they are far behind in raw numbers.

Finally, some customers know how to work the system. They whine and moan until they get whatever they want so they really don't care if they get good service or not. Frankly, they never get good service. They will find something wrong in order to get a freebie or discount.

Since they rule the neighborhood market, ERAC could care less about customer service. They will run you ragged, use some customers or cow tow to others as they dance the delicate dance between two schiesters.

Do what you have to do until you get out. Don't expect them to learn until it pinches the bottom line.

[OXwhitey]

Dude--next to the ABM, you have the most thankless job at E. Get out while you can. I bet you could make more money at McDonalds for goodness sake. Believe me--quit before the brainwashing sets in! I wasn't so lucky. It took getting fired after seven years to get me to realize life was passing me by. I still feel the effects of the cult mentality of that place.

[Intern]

Originally Posted by carprepseth

I am working 11 and half hours a day. I give my customers crappy service because of it. When will ERAC learn.

Think of it like a business. It is cheaper for ERAC to underpay you and work you so hard than it is to give you reasonable pay and hire more employees to give better customer service. You are not stubbling on anything new here, they will learn when you refuse to work for them along with many others in the company.

[The_Others]

Originally Posted by carprepseth

I am working 11 and half hours a day. I give my customers crappy service because of it. When will ERAC learn.

11 1/2 hour days would be a dream for me. I work for a competitor and I am at work Monday-Friday 5:30am - 6:30pm Sat and Sun for 3 hours per day shifts. Days off are few and far between as they've fired several managers since I've been here, and so for the time being its just myself and one other person working. We get half days off, when time allows. Yet to be honest our CS abilities are not lacking. In fact our customers have said it has improved since we haven't had a manager here. Most of our regular client base is wonderful and they don't like change. They've liked this change. Us two girls working...not so much.

[Kelvin]

It doesn't matter wht you do anyways, you can give perfect customer service and some shitbag will still give a "somewhat disatisfied" because the car was not a brand new Impala like he wanted.

[Sportin' Ravenwood]

Or that the color is a color they don't like, i love that one the best.

[freeatlast]

Originally Posted by Kelvin

It doesn't matter wht you do anyways, you can give perfect customer service and some shitbag will still give a "somewhat disatisfied" because the car was not a brand new Impala like he wanted.

They can even put "mostly satisfied" and it is still a black eye for the branch.

[JGATZ]

Anyone who has ever taken a good statistics course knows that calling only 30 random customers out the thousands you take care of in a month is a terrible sample size. I seem to remember numbers greater than 120 to be the fairly reliable from one of my old statistics textbooks. Anything less than this produces unreliable results. Thus, whoever ERAC has contracted to conduct ESQI calls is producing data that is statistically about as thin as Calista Flockhart's waistline. Believe or not, there are even mathematical reasons to show that ESQI is useless.

[Frank the Tank]

They will never learn because they can always harvest a new bunch of bright faces from the local college, and ERAC makes over 12 billion a year.