Enterprise Rent-a-car UK stole me for more than 1000 US $

[peeeter_pan]

Hello my name is Pier-Luc and I had problem with Enterprise UK last year in Scotland. I rented a car in Edimburgh on May 29th 2007 and ask the salesman if it was possible to drop the car in Glasgow two days later. The guy name Craig said yes no problem but he forgot to tell us that there is 2 airports in Glasgow...

We have rented a car for 2 days in Edinburgh, Scotland on May 29th 2007 and the employee recommended us to drop the car at the airport in Glasgow at any time of the night on May 30th 2007 as we were taking a plane from the airport to Sweden at 6AM on May 31st 2007.

We arrived at the airport at 2AM; we found the car park which is reserved for every car rental companies. Once the gate opened, it’s important to mention that no vehicle can get out of the parking lot. Once inside, we were looking for the Enterprise parking and we noticed that every company was there except Enterprise Rent-a-car. We were a bit confused so we went inside the airport to get some information. Unfortunately, at this time of the night, the staff was hard to find but finally we met security staff working for the parking lots. They told us that Enterprise-Rent-a-car is probably at the other airport which is Glasgow Airport so at this specific time we learned that there are two airports in Glasgow, which is really important information that nobody at Enterprise-Rent-a-car told us. Another mistake of the employee is that he didn’t write any drop place or airport’s address on the contract in Glasgow. Do you really think that every tourists visiting Scotland know that there is two airports in Glasgow?

Hence, as we just learned the fact about the two airports in Glasgow, we asked to the security if it was possible to open the gate. Unfortunately, no staff at the airport had the code to open the gate. Facing those circumstances, we wrote a letter to Enterprise to explain the situation. We put the letter and the car key in an envelope that we dropped in the locking box of the company Hertz. We also wrote a note to Hertz to mention that Enterprise Rent-a-car will take back the car key in few hours.

We took our flight to Sweden and from there; we called Enterprise Rent-a-car in Edinburgh and also the Enterprise branch at Glasgow Airport to explain the situation. The employee in Edinburgh told us that everything will be alright until we received the Visa bill. Our 2 days rental was now 700.54 pounds (1515.20$ CAN) which is include 422.44 pounds (912.78$ CAN) in extra charges. We still believe that all those cost wouldn’t happen if the employee would have telling us that there is two international airport in Glasgow.

Enterprise Rent-a-car charged us 15 days of car rental because they didn’t take back the car before June 13th 2007. They told us that they had no extra key for the car so they waited almost 2 weeks to get a new key and we have to pay for their incompetence? Do you think it is normal that an international company like Enterprise Rent-a-car doesn’t have an extra key of the car? What is going on if a customer lost the key on the first day of is rental...he has to wait 2 weeks to get a new key? We called them from Sweden and even though they let the car at the airport for 13 days and charged us for the parking fees.

In addition, we were three people to rent the car with one driver under 25 years old and one additional driver. The cost for an additional driver is 5 pounds per day and another 5 pound per day for the driver under 25. Enterprise knew that we dropped the car on May 31st 2007 but believe it or not, the car rental company charged us all those charges above for a period of 15 days even if we were not driving this car after May 31st 2007. They charged us 150 pounds (318.96$ CAN) despite the fact that the amount was suppose to be 20 pounds (42.53 $ CAN) because the car was not on the road since May 31st 2007.

Furthermore, Enterprise Rent-a-car changed the key lock and the keys and also they charged us 200 pounds (425.70$ CAN) as a penalty charge. Overall, we had to pay all those extra charges because of the lack of skill and the incompetence of the employee working at Enterprise Rent-a-car in Edinburgh who forgot to tell us that there are two airports in Glasgow.

So that's the fact...

I sued them for those extra charges and on June 9th I'll have to explain my case in front of the court against Enterprise Rent-a-car Canada in Quebec.

I hope I'll have my money back from those bastards... and do you think I can win my lawsuit even if it was in Scotland and I sue ERAC Canada?

Give me some news please and I'll do my best on June 9th to prove their fault.

Thanks!

Pier-Luc

[Hoopy Hound]

Peir Luc,

im sorry but you really need to get your facts straight. Glasgow does not have two airports but only ONE. As a Glasgow resident i can categorically tell you that you are wrong and quite frankly i hope you get $0 refund and court costs awarded against you.

It is the arrogance and stupidity of customers like yourself who think that they are always right that never cease to amaze me.

Had you done even the slightest bit of reasearch you would have realised that you were flying from Prestwick airport which is located near AYR on the very west coast of Scotland. This airport is at the very least an hours drive from Glasgow (in fact it is quicker to drive to Edinburgh airport from Glasgow) and had you articulated this to the ERAC staff member they would have explained the procedure for dropping cars at Prestwick.

Basically you should have taken the car to watsons air park and they would have arranged for the AYR enterprise to collect the car and given you the 1/2 mile lift to the airport terminal.

Whilst i cannot say for certain i would bet that upon arival - you thought that it no way could the inconvenience be your fault - rather it must be the ERAC employee - so you threw the keys into the nearest hire car box and forgot all about it until you recieved your credit card statment.

Quite frankly sir this is your own fault and it is customers like yourself who realy annoy the S**t out of anyone employed in the customer service industry. You need to remember that you are in a foreign country and therefore you should check exactley where you are flying from and if unsure ASK.

I would like to point out that i am an ex ERAC employee who holds no loyalty to the company and agree with many of the posts on this site but it was ignorant and stupid cusstomers like yourself who really need a reality check

[Intern]

Originally Posted by peeeter_pan

Another mistake of the employee is that he didn’t write any drop place or airport’s address on the contract in Glasgow. Do you really think that every tourists visiting Scotland know that there is two airports in Glasgow?

I honestly had to stop reading your post halfway through because you customers are all the same. To clarify your statement, it was NOT the fault of the employee to write down the address and location of the dropping branch you were planning on going to (although it would have been helpful of the employee to do that without you asking) but is infact your fault for not asking the employee for the address and then asking him to write down the address on the contract. Here's a newsflash for you, Enterprise employees cannot read minds, who's to say that you weren't a local resident or a frequent traveler in tha area and knew your way around? The problem in this case is that instead of you clarifying things with someone at Enterprise you decided to just make assumptions that turned out to be wrong at which point you have come to the conclusion that it's all Enterprise's fault and you did everything correctly.

I love how you dropped the car off at Hertz and expected them to handle the rental for you, good work. Shame on Enterprise for not dropping everything that they were doing to handle your situation, you were calling everyday to ask if they had picked up the car, right? Oh, I almost forgot, you squared things away with Hertz and the Security guard, its ridiculous that Enterprise didn't have things handled within a few hours.

What probably happened with Hertz is that the keys were probably thrown away by a Hertz employee (I would have done the same if a Hertz customer dropped of their car at Enterprise and then claimed to have never received them). Enterprise, in order to get their car back, had to get new keys cut. Since there was a chance of someone having keys to the car and that it could easily be sloten, a new ignition and door locks had to be installed to make the old set of key useless.

Let this be a less and a reminder that Enterprise, nor 99.9999% of the people on the planet cannot read minds. Enterprise answered the exact question you asked which was "I rented a car in Edimburgh on May 29th 2007 and ask the salesman if it was possible to drop the car in Glasgow two days later" His response was "Yes." A great follow up by your part would have been "That's great, do you have their address handy and their phone number available for me to contact them if need be?" Then the night before the return of the rental car you make a call to the dropping branch to say "I am dropping a vehicle off at your location, could I please get directions on how to get to your office?" You're assumptions and half assed efforts cost you big time in the end.

But then again, you Candians are a little slow, Eh. Or is it A Boot something else. Loser.