I want to sue one of my customers

Originally Posted by blame

Oh gp65, you are so sympathetic...you really must be a treasured ERAC employee. I only wish the best for you! My only question, do you actually know the facts regarding "getting screwed over".

Before implying that you know all...which I can 99% guess you do not, those that work ethically and diligently are compensated as such. I have never said that ERAC is easy for anyone, but if you are honest and hard working...you can make it and make a lot of money. Obviously, neither of which you have figured out. Happy New Year!

Hey Blame, I don't know if you've made your New Year's resolution yet, but can I suggest that you try and reduce your chachbiscuitness by at least 50%. That would probably bring you down to the normal level of a typical chachbiscuit.

[FailingEnterpriseAdmin]

Originally Posted by blame

Oh gp65, you are so sympathetic...you really must be a treasured ERAC employee. I only wish the best for you! My only question, do you actually know the facts regarding "getting screwed over".

Before implying that you know all...which I can 99% guess you do not, those that work ethically and diligently are compensated as such. I have never said that ERAC is easy for anyone, but if you are honest and hard working...you can make it and make a lot of money. Obviously, neither of which you have figured out. Happy New Year!

This culture you describe, where employees work "ethically" and are "honest" doesn't match my personal experiences with Enterprise employees nor does it match what we've been hearing here on the discussion board. From what I'm hearing, the way to get promoted is to persuade customers to buy CDW and persuade employees not to quit.

How do we reconcile the very large gap between what you describe and the facts on the ground?

Originally Posted by FailingEnterpriseAdmin

This culture you describe, where employees work "ethically" and are "honest" doesn't match my personal experiences with Enterprise employees nor does it match what we've been hearing here on the discussion board. From what I'm hearing, the way to get promoted is to persuade customers to buy CDW and persuade employees not to quit.

How do we reconcile the very large gap between what you describe and the facts on the ground?

While your personal experiences you describe with ERAC do paint a picture of ethically bankrupt employees, you're smart enough to know that using that experience to paint a broad stroke across the company isn't the best methodological approach (Again, see C Wright Mills). Your first reaction, most certainly, is to then point to the reoccuring theme on this website which paints a simliar picture of the ethically-challenged. One litmus test a source of information must pass before it is considered "fact" as you state, is from where and why the information is offered. The posts on this site would carry more validity if they were the result of a larger sect of employees who actually work there. Rather, they are a collection of greivences by those individuals SEEKING out a place to vent.

Without exception, I think the posts on this site should be considered very troubling by ERAC. Clearly, that ERAC model, as it is designed, creates angry, bitter current and former employees. But to say that your experience and the posts here constitute "the facts on the ground" strikes me as a bit naive since the audience here is hardly objective. It would be similar to an individual citing the Heritage Foundation's message board as a proof that the American public believes that Iraq had weapons of mass destruction.

I'm not implying that people can't or don't have these points of view. I'm simply making the observation to be a little more skeptical of information before you introduce it as "fact."

Originally Posted by Unregistered

While your personal experiences you describe with ERAC do paint a picture of ethically bankrupt employees, you're smart enough to know that using that experience to paint a broad stroke across the company isn't the best methodological approach (Again, see C Wright Mills). Your first reaction, most certainly, is to then point to the reoccuring theme on this website which paints a simliar picture of the ethically-challenged. One litmus test a source of information must pass before it is considered "fact" as you state, is from where and why the information is offered. The posts on this site would carry more validity if they were the result of a larger sect of employees who actually work there. Rather, they are a collection of greivences by those individuals SEEKING out a place to vent.

Without exception, I think the posts on this site should be considered very troubling by ERAC. Clearly, that ERAC model, as it is designed, creates angry, bitter current and former employees. But to say that your experience and the posts here constitute "the facts on the ground" strikes me as a bit naive since the audience here is hardly objective. It would be similar to an individual citing the Heritage Foundation's message board as a proof that the American public believes that Iraq had weapons of mass destruction.

I'm not implying that people can't or don't have these points of view. I'm simply making the observation to be a little more skeptical of information before you introduce it as "fact."

Well thought out and worded, my studious lad. Although. you did not properly cite your C. Wright Mills reference, and I did not see a functioning running head or title page. So, therefore, I must deduct a full letter grade from this college level paper.

Originally Posted by realitycheck

Well thought out and worded, my studious lad. Although. you did not properly cite your C. Wright Mills reference, and I did not see a functioning running head or title page. So, therefore, I must deduct a full letter grade from this college level paper.

I'm sorry...I can't find my AMA guidelines.

Originally Posted by Unregistered

I'm sorry...I can't find my AMA guidelines.

Check your mail in about a week or so......

[gp65:(]

Originally Posted by realitycheck

Hey Blame, I don't know if you've made your New Year's resolution yet, but can I suggest that you try and reduce your chachbiscuitness by at least 50%. That would probably bring you down to the normal level of a typical chachbiscuit.

realitycheck is hilarious.

Originally Posted by ExERAC656

I posted this on the old board, but I think it needs to be retold to prove that these type of people do exist and this is the kind of clients you are bound to run into at one point or another in your time @ ERAC. I wish I could go back to the old Ezboard posts and just copy and paste... but (kracking knuckles) here it goes.

Day started off pretty slow. Light on reservations and we were sitting pretty fat. I didn't see this as bad thing seeing as how my manager (i was an assistant) was in another town for a managers meeting, it was a Thursday before a long weekend which ment big weekend traffic. At the time I had 3 interns and one MT working for me. All of my interns had morning and mid day classes so they wouldn't be in until 2 or 3pm. One of my car preps was out sick and all of my PT drivers were driving to our Corporate HQ 4 hours away. This ment that my MT and I had the show to ourselves. We were doing pretty good running a fairly high volume branch alone with no car preps and no drivers to go pick people up. We got pretty busy with dealership rentals so were were doing the you go pick em up and write up the ticket while I go pick another one up.

Around noon we got pretty slow and my MT had a Dr. Appointment that he couldn't reschedule unless he wanted to wait another 4 months until he could see the doctor again. Needless to say I told him to take off and I could handle it for the two hours until my interns starting rolling in from class. I took the mobile phone outside and started washing up some cars incase we got a rush.

No calls, no customers for around an hour. Another one of my car preps showed up so I had him running to pick up some insurance resos. While he was gone one of my body shops called me and informed me that a customer we had rented to atleast 5 times to that point was needing another car because he found another problem with the repairs. This customer of course drove an Escalade and since he drove an Escalade he only wanted to dive and Escalade. Well our area and city had none in our fleet. I called the customer and let him know that I had a corporate account who was supposed to be returning a Deville, but it would be around 5pm and asked if he would be okay with that. Of course he pissed and moaned about it, but agreed that it would be okay. Phew... dogged that bullet. Well you know how it works. The corporate account was running several hours late and wouldn't be able to drop the car until late that night.

I called the customer back and let him know the situation and explained to him that I had a NCS Yukon (an Escalade minus the caddy logo and the nifty clock in the dash) that I would be glad to infleet for him but I would need to get it tagged and cleaned up. He told me that if he was reduced to drive that it would have to do. I told him that we would be at his office within the hour to "PICK HIM UP."

My car prep rolled in with about 5 insurance deals at once. 15 packers are good for something. So I began to write up some insurance deals and let my car prep know to get the car ready to rent and put the tags on it. About the time my car prep got the yukon ready to roll I was finishing up the last insuance ticket and my interns started to roll in. Phone ringing again for the dealership, so I send my interns to pick up people.. CYCLE OF SERVICE points.... and sent my car prep to pick up Mr. won't drive anything but an Escalde since I had pre written the ticket and the guy never took waiver all he needed to do is bring my car prep back and do a walk around with me.

I see my car prep coming back only he is not driving the customer is. My car prep comes inside with a white face and shaking. About 3 seconds after my car prep walks in the customer walks in and I greet him at the door and say something along the lines of Hello Mr. SoandSo sorry it took us so.. that is about where I got cut off. At this point the 3 or 4 dealership customers I have in my office get the rubberneck to see what is going on.

"How dare you make me bring your sorry ass car prep back. How dare you take time out of my day to do your job. Your Enterprise right.. Pick Enterprise , we drop the car off", i'm not signing any f'ing-gd-mfing-pos contract. I am not renting the f'ing car the body shop is." I finally find a time to say.. no sir you are incorrect. The bodyshop is paying for your rental, but you will be driving and in control of the vehicle so you are the one legally who has to sign the contract. We'll I don't care what you say. I am not renting to car because the bodyshop is unable to get their shit together. Still calm and rational at this point I had the contact and clip board to the customer and just ask him to sign the contract and he can be on his way. Instead of acting like an adult he knocked the clipboard out of my hand and said I am leaving in your car and if you don't like it you can call the bodyshop and work it out with them and stormed out the door. I catch him as he is opening the door to the Yukon and tell him that he needs to sign the contract because if he leaves without signing he is stealing the car and that would be grand theft and I would have to call the police. call the f'ing police i don't give a f! I asked him one more time to simply sign the contract, to act and think like an adult and then he could be on his way. Again he refused with a string of obsenities and then said get out of my way or I will run you over I asked him if he just threatened me and he said take it how you want to just stand there for one more second and it won't be a threat any longer He put the car in reverse and began backing up with me in the way. He then slammed the door and caught my tie. I grabbed hold of my tie and yanked it loose (ripped it loose). He backed up almost hitting one of the customers pulling in to return a car and speed off almost running into our gate.

I stood there stunned and my interns signed off on their contract (didn't take 3 no's that day) and ran over. I told them to go inside and call 911. I went inside and threw the clipboard all the way across the office. Went out back to calm down and smoke a cig. I then walked back inside made the appropriate calls. Had my branch manager on the phone with the police showing up. Our city manager called the customer and the customer totally denied anything ever happened. Saying that he was not mad at us and was happy to get a car. Totally lied about the whole thing and said I was just making stuff up because he didn't take the CDW. I didn't even offer it to him so he caught himself in a lie.

Anyway to make this long story short.

The police escorted an intern over to pick up the keys to the car. The MA at the other branch came and ran the branch the rest of the day and I went home and punched my punching bag.

A few days later I sopke to a lawyer and he said that since it happened on company time and property I would have to have ERAC file a lawsuit. Of course ERAC did shit with it. This was really about the begining of the end of my career at ERAC.

I agree with this post. I was a pervious 7 year employee. During my time as an AM, I had a guy, corp non the less come in and blow up like you could not believe. He went after one of my MT's and we told him to get the fuck out. It was all over waiting in line. I was very fortuate that the store was the largest in our area, and my area manager and city manager just happen to be in the office. They got out of there meeting and came to the front. They tried to reason, didn't get anywhere and called the cops to remove him. He then through a chair into the parking lot almost damaging a rental. Milton Bradley like... for the dodgers if you ask me. My take is that I was very lucky that they were present to vouch as other upper managers would call bull shit or just not care and we would end up getting the blaime. One of the many reasons that I don't miss it...

Originally Posted by ExERAC656

I posted this on the old board, but I think it needs to be retold to prove that these type of people do exist and this is the kind of clients you are bound to run into at one point or another in your time @ ERAC. I wish I could go back to the old Ezboard posts and just copy and paste... but (kracking knuckles) here it goes.

Day started off pretty slow. Light on reservations and we were sitting pretty fat. I didn't see this as bad thing seeing as how my manager (i was an assistant) was in another town for a managers meeting, it was a Thursday before a long weekend which ment big weekend traffic. At the time I had 3 interns and one MT working for me. All of my interns had morning and mid day classes so they wouldn't be in until 2 or 3pm. One of my car preps was out sick and all of my PT drivers were driving to our Corporate HQ 4 hours away. This ment that my MT and I had the show to ourselves. We were doing pretty good running a fairly high volume branch alone with no car preps and no drivers to go pick people up. We got pretty busy with dealership rentals so were were doing the you go pick em up and write up the ticket while I go pick another one up.

Around noon we got pretty slow and my MT had a Dr. Appointment that he couldn't reschedule unless he wanted to wait another 4 months until he could see the doctor again. Needless to say I told him to take off and I could handle it for the two hours until my interns starting rolling in from class. I took the mobile phone outside and started washing up some cars incase we got a rush.

No calls, no customers for around an hour. Another one of my car preps showed up so I had him running to pick up some insurance resos. While he was gone one of my body shops called me and informed me that a customer we had rented to atleast 5 times to that point was needing another car because he found another problem with the repairs. This customer of course drove an Escalade and since he drove an Escalade he only wanted to dive and Escalade. Well our area and city had none in our fleet. I called the customer and let him know that I had a corporate account who was supposed to be returning a Deville, but it would be around 5pm and asked if he would be okay with that. Of course he pissed and moaned about it, but agreed that it would be okay. Phew... dogged that bullet. Well you know how it works. The corporate account was running several hours late and wouldn't be able to drop the car until late that night.

I called the customer back and let him know the situation and explained to him that I had a NCS Yukon (an Escalade minus the caddy logo and the nifty clock in the dash) that I would be glad to infleet for him but I would need to get it tagged and cleaned up. He told me that if he was reduced to drive that it would have to do. I told him that we would be at his office within the hour to "PICK HIM UP."

My car prep rolled in with about 5 insurance deals at once. 15 packers are good for something. So I began to write up some insurance deals and let my car prep know to get the car ready to rent and put the tags on it. About the time my car prep got the yukon ready to roll I was finishing up the last insuance ticket and my interns started to roll in. Phone ringing again for the dealership, so I send my interns to pick up people.. CYCLE OF SERVICE points.... and sent my car prep to pick up Mr. won't drive anything but an Escalde since I had pre written the ticket and the guy never took waiver all he needed to do is bring my car prep back and do a walk around with me.

I see my car prep coming back only he is not driving the customer is. My car prep comes inside with a white face and shaking. About 3 seconds after my car prep walks in the customer walks in and I greet him at the door and say something along the lines of Hello Mr. SoandSo sorry it took us so.. that is about where I got cut off. At this point the 3 or 4 dealership customers I have in my office get the rubberneck to see what is going on.

"How dare you make me bring your sorry ass car prep back. How dare you take time out of my day to do your job. Your Enterprise right.. Pick Enterprise , we drop the car off", i'm not signing any f'ing-gd-mfing-pos contract. I am not renting the f'ing car the body shop is." I finally find a time to say.. no sir you are incorrect. The bodyshop is paying for your rental, but you will be driving and in control of the vehicle so you are the one legally who has to sign the contract. We'll I don't care what you say. I am not renting to car because the bodyshop is unable to get their shit together. Still calm and rational at this point I had the contact and clip board to the customer and just ask him to sign the contract and he can be on his way. Instead of acting like an adult he knocked the clipboard out of my hand and said I am leaving in your car and if you don't like it you can call the bodyshop and work it out with them and stormed out the door. I catch him as he is opening the door to the Yukon and tell him that he needs to sign the contract because if he leaves without signing he is stealing the car and that would be grand theft and I would have to call the police. call the f'ing police i don't give a f! I asked him one more time to simply sign the contract, to act and think like an adult and then he could be on his way. Again he refused with a string of obsenities and then said get out of my way or I will run you over I asked him if he just threatened me and he said take it how you want to just stand there for one more second and it won't be a threat any longer He put the car in reverse and began backing up with me in the way. He then slammed the door and caught my tie. I grabbed hold of my tie and yanked it loose (ripped it loose). He backed up almost hitting one of the customers pulling in to return a car and speed off almost running into our gate.

I stood there stunned and my interns signed off on their contract (didn't take 3 no's that day) and ran over. I told them to go inside and call 911. I went inside and threw the clipboard all the way across the office. Went out back to calm down and smoke a cig. I then walked back inside made the appropriate calls. Had my branch manager on the phone with the police showing up. Our city manager called the customer and the customer totally denied anything ever happened. Saying that he was not mad at us and was happy to get a car. Totally lied about the whole thing and said I was just making stuff up because he didn't take the CDW. I didn't even offer it to him so he caught himself in a lie.

Anyway to make this long story short.

The police escorted an intern over to pick up the keys to the car. The MA at the other branch came and ran the branch the rest of the day and I went home and punched my punching bag.

A few days later I sopke to a lawyer and he said that since it happened on company time and property I would have to have ERAC file a lawsuit. Of course ERAC did shit with it. This was really about the begining of the end of my career at ERAC.

The sad thing is, this is a typical customer!!!!! You all suck

First off Im guessing you do not have alot of pride. I dont care who they are if they are "chasing" and "screaming at you", F*CK THEM! You should have asked the guy "So, your in a hurry? Hold on 1 second sir..." Then went to your boss and told him he needs to speak with this individual otherwise you were going to break a clipboard over his head. Alot of bosses are quick to repremand employees but if you put them in the line of fire they will agree that person was a d*ckhead. Dont be a spineless wimp next time and if someone gets in your face like that put your boss in the spotlight or punch them out. What's he going to do fire you? You quit this job because your boss didnt stick up for you and someone treated you like their b*itch. Next time get the satisfaction of giving them what they deserve. I hate some people but just remember for next time.....Respect is earned, not given. I would have kicked the dude in the chest and then quit, but thats just me!