Cash/debit Card Customers

[dabanker]

Originally Posted by Edward

I'd like to raise some points. I just got back home from being denied a car, and I even offered alternative methods for validation, and I was still denied. I had made a reservation about a week ago for a mini-van, no where on the web site did it say that I needed additional proof I was a human being living at X location, with Y bills to back it up. After getting a ride there from the staff (which I think is a great service), I only learned debit cards and cash weren't valid methods to pay. That I needed to bring a pay stub (which I used the computers there to print out), and have a utility bill.

I live with three roomates. Which means 3 of us pay our fair share to the one roomate who has all the bills in his name. So I have no utility bill, thus no car rental. I have more than enough money to pay for the car rental multiple times in my account, still it's debit though. I offered to pay an additional deposit, they didn't want it.

I don't have a credit card, and I never will out of choice. Why should I pay more for something when I can pay for it with cash?

This whole argument however falls apart with one point. Car insurance. Surely ERAC, pays a hefty sum to insure their fleet. They should suck up that some people are not reliable and pass the buck to the insurance company. That's what insurance is for, to insure certain assets in case things go wrong. If ERAC doesn't pay insurance I could see them asking for this kind of thing, however since it's REQUIRED in the state I'm living in, they should accept the LEGAL FORM OF TENDER for the country we reside in, which is the dollar.

I also understand that this is a choice of ERAC to rent to whoever they want to, but they're going to drive away customers by adopting the policy.

Hertz doesn't have this policy, and I had to rent an SUV from them as a last moment thing, because they didn't have any minivans to rent. Enterprise has cost me more money because I depended them on a reservation that wasn't fulfilled. (gas wise in an SUV)

-E

p.s. Everyone who's made a racist comment, quit being so arrogant and grow the fuck up, welcome to the 21st century.

Ed, sad but true, credit cards are a necessary evil in today's society. You have to jump through hoops to qualify for a hotel room without a credit card. Everything is based on statistics and risk. It sucks, but that's the way it is. Now I've been out of the rental car game for almost 10 years now, so my knowledge of internal operations may be dated, but ERAC does not insure their fleet of vehicles. State laws require minimum coverage insurance, or you have to show yourself or company as being financially responsible. That's why they offer damage waiver. You are waiving your responsability if you damage the car. If you damage a car, the branch gets hit with that expense. Gheez, now I'm going to have flashbacks of selling waiver again. Gonna have to call my therapist!

[bill_and_paystub]

"no where on the web site did it say that I needed additional proof I was a human being living at X location, with Y bills to back it up."


There's your problem. The web site clearly says to call the branch if you plan to use anything other than a major credit card, as the policies may vary from place to place. We used to pull up the reservation part of enterprise.com and show this to people who said the exact same thing.

I'm sure that you would not have been a "problem customer," but if they bent the rules for you, then they would have to bend the rules for Jammal and Tykeisha standing in line behind you, and unfortunately Mr. and Mrs. Ghetto have burned the company too many times with their debit card rentals that lacked the documentation to back it up.

Like I always wanted to say to customers, don't blame me for the policy, blame all the deadbeat crackhead morons that have come through in the past.

[cereal rapist]

Originally Posted by Edward

I don't have a credit card, and I never will out of choice. Why should I pay more for something when I can pay for it with cash?
.

So you can rent a car.

Originally Posted by Edward

I don't have a credit card, and I never will out of choice. Why should I pay more for something when I can pay for it with cash?

Because you can't rent a car with shower curtain rings, you NEED a credit card. If not, then don't rent. It's that simple. You never will out of choice? Do you know how stupid that sounds? I don't mean to be rude, but what if you get stranded in a city far, far away? How will you get a hotel room? Are you prepared to sleep outside?

Originally Posted by Edward

Hertz doesn't have this policy, and I had to rent an SUV from them as a last moment thing, because they didn't have any minivans to rent. Enterprise has cost me more money because I depended them on a reservation that wasn't fulfilled. (gas wise in an SUV)

Don't be making up stories, Hertz checks your credit to rent a car when you use a debit card! Much, much more stricter than Dirty E. And while you depended on them, they depended on you to have a valid form of payment.

A DEBIT CARD IS NOT A CREDIT CARD

Repeat, and repeat some more.

I worked for the green machine for a while and i like to give you debit card people the benefit of the doubt, and for a while our branch did . . why is it then that every Repo and damage car that we have come from people with debit cards or cash quals? you dont have a credit card for a reason . . i had to quit cuz i refused to rent to ppl without a cc.

now i know why insurance rates are based on a credit score. i thought it was unfair, until now.

Originally Posted by Unregistered

Then there's the other side...

I am black and DO have a major credit card (several, actually). I am also a pilot for a major airline. I rented from Enterprise and called to have the contract extended for my father when I left town after a funeral for a relative, so he could remain an additional two days. The employee I spoke to said there would be no problem with extending the rental by swapping it to my father's name and credit card.

When we arrived at the airport (I was in uniform going to work), I expected things to go smoothly since it had all been arranged beforehand. Boy, was I wrong!

My father had ridden with me in the rental to the airport, and had no way back when he was told that he couldn't rent with a debit card (he had a credit card, but was unable to find it at the time.) I offered to pay with MY credit card since my father is an authorized user on my card, but for some obscure reason that involved the name on the card not being the same as the primary driver, that was unacceptable.

I then offered to simply extend the contract in my name, on my credit card, with me remaining as the primary driver, and adding my father as a secondary driver for the extra $5/day. Here was the part that was truly unclear. They STILL would not accept this! So I was okay to rent the car and drive the car, but to add another driver they not only needed the extra $5/day, they also wanted TWO (2) credit cards! Without a SECOND major credit card, they refused to rent us the car.

Fortunately my father in digging through his briefcase was finally able to find his own credit card and rented the car on his own. I still wonder though, was it because I am black that my credit card wasn't good enough for me to add a driver to my rental? Is ERAC the next "Denny's", bigoted service without the smile?

PS. Oh yeah, I almost forgot. When I first rented the car, I pulled into the nearest gas station (two miles) to fill up the "full" tank. It took nearly FOUR GALLONS, adding about $12 to my one-day rental. So much for you prep dweebs doing YOUR jobs right. You've got a lot of nerve wondering why your customers are "pains-in-the-anuses"!

It's not that you were black, though you were probably being an asshole anyways, it's just that (AND WHAT CAN YOU NOT UNDERSTAND ABOUT THIS!!!) EVERY DRIVER NEEDS A CREDIT CARD!!!! I DON'T CARE IF HE WAS YOUR GRAND PAPPY, OR THAT YOU WORK FOR AN AIRLINE AS A PILOT (I WILL NOT EVEN GET INTO THAT CONVERSATION, WITH YOUR TWO HOUR DELAYS AND DRUNK PILOTS)...
EVERY ADD'L DRIVER NEEDS A CC
EVERY ADD'L DRIVER NEEDS A CC
EVERY ADD'L DRIVER NEEDS A CC
EVERY ADD'L DRIVER NEEDS A CC
EVERY ADD'L DRIVER NEEDS A CC
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My two cents...

When you take the top 10 ten states populations and add them up, you have over half the U.S. total population. Why doesn't ERAC help stimulate the economy in less populated states?

[YourFaveAAR]

Originally Posted by Unregistered

Another illiterate. That's not why I'm calling the guy racist. I'm calling him racist because I was able to rent the car the previous day while standing there in my pilot's uniform, but now I wasn't able to rent it for MYSELF, with a perfectly good VISA CREDIT CARD in hand, with my father as an additional driver AFTER being told over the phone that it wouldn't be a problem. Get it yet, mouthbreather? MY CARD was the one he wouldn't accept.

I have been told here that ERAC's policy is for additional drivers to have to have a major credit card as well, something I have never encountered before in all the many times I have rented a car and had an additional driver put on the agreement. Perhaps that is a new policy, or just an Enterprise policy (I rent most often from either Payless or Alamo). If so, that same dweeb did a remarkably poor job of explaining it as I stood at the counter having the same VISA card that they accepted the previous day refused because now my father was with me.

If this last instance was the actual case, then the possibility exists that he wasn't a racist, but instead just an idiot who couldn't communicate a policy clearly. In which case ERAC is STILL in trouble with employees of that caliber.

Still, I'd be willing to bet dollars to doughnuts that if some 50 year old white guy in a suit came in to rent a luxury car and added that his 28 year old son was to be added as an additional driver, at least half of you wouldn't ask the son for a major credit card.

OF COURSE this is an example of Enterpuke being RACIST. Enterprise hires white-trash losers from crummy colleges who have worthless degrees. These loser employees are stupid Hee-Haw scumbags, rednecks and white-trash and the few African-Americans they do hire are UNCLE TOMs, all of them. I have a purse full of credit cards, none carry a balance. I rent from Enterpuke once a week and I notice the racism all the time. I have my ways of getting even though. hehehe

[Robert]

Originally Posted by YourFaveAAR

OF COURSE this is an example of Enterpuke being RACIST. Enterprise hires white-trash losers from crummy colleges who have worthless degrees. These loser employees are stupid Hee-Haw scumbags, rednecks and white-trash and the few African-Americans they do hire are UNCLE TOMs, all of them. I have a purse full of credit cards, none carry a balance. I rent from Enterpuke once a week and I notice the racism all the time. I have my ways of getting even though. hehehe

LMFAO!

Originally Posted by Edward

I'd like to raise some points. I just got back home from being denied a car, and I even offered alternative methods for validation, and I was still denied. I had made a reservation about a week ago for a mini-van, no where on the web site did it say that I needed additional proof I was a human being living at X location, with Y bills to back it up. After getting a ride there from the staff (which I think is a great service), I only learned debit cards and cash weren't valid methods to pay. That I needed to bring a pay stub (which I used the computers there to print out), and have a utility bill.

I live with three roomates. Which means 3 of us pay our fair share to the one roomate who has all the bills in his name. So I have no utility bill, thus no car rental. I have more than enough money to pay for the car rental multiple times in my account, still it's debit though. I offered to pay an additional deposit, they didn't want it.

I don't have a credit card, and I never will out of choice. Why should I pay more for something when I can pay for it with cash?

This whole argument however falls apart with one point. Car insurance. Surely ERAC, pays a hefty sum to insure their fleet. They should suck up that some people are not reliable and pass the buck to the insurance company. That's what insurance is for, to insure certain assets in case things go wrong. If ERAC doesn't pay insurance I could see them asking for this kind of thing, however since it's REQUIRED in the state I'm living in, they should accept the LEGAL FORM OF TENDER for the country we reside in, which is the dollar.

I also understand that this is a choice of ERAC to rent to whoever they want to, but they're going to drive away customers by adopting the policy.

Hertz doesn't have this policy, and I had to rent an SUV from them as a last moment thing, because they didn't have any minivans to rent. Enterprise has cost me more money because I depended them on a reservation that wasn't fulfilled. (gas wise in an SUV)

-E

p.s. Everyone who's made a racist comment, quit being so arrogant and grow the fuck up, welcome to the 21st century.

You must have a hard time traveling: rental cars, airline tickets, and hotels.