Enterprise Horror Story, any one else seen this?

[UsedToBleedGreen]

Why don't you just take the coverage? Its worth it.


You're kidding right? CDW/PAI is a gravy train for the green machine. It's additional insurance (and don't give me the defense line of "We don't sell insurance, it's a WAIVER of responsibility...") that is not necessary. It's not worth it. You take the same risk in a rental that you do in your own car.

Why don't you just take the coverage, it is worthless...

Originally Posted by UsedToBleedGreen

Why don't you just take the coverage? Its worth it.


You're kidding right? CDW/PAI is a gravy train for the green machine. It's additional insurance (and don't give me the defense line of "We don't sell insurance, it's a WAIVER of responsibility...") that is not necessary. It's not worth it. You take the same risk in a rental that you do in your own car.

You take way more of a risk in a rental car than your own car. In your own car, if you get a small ding or dent, you can choose not to have it fixed. In a rental car, if you get a small ding or dent, they will charge you for it saying they will fix it, even thought we all know they won't. On a short term rental, the Dw is worth it just to avoid the hassle of some rental monkey finding a ding that "wasn't there when you rented." Hell, I thrived on that when I was with Erac, making those "haters" pay for not taking waiver. The ultimate would be to take DW, then when returning the rental, drive it into another rental car, thereby damaging 2 for the price of 1.

If you take dw it only covers the rent car not other cars. That is slp.

[GP51 LCAM]

I hate to say it, but, CDW can be worth it. Point in case: Gentleman totals car one morning and has ARMS res sent to my branch (Summer 2000). I sold him CDW/SLP and he calls me that afternoon. He had been in an accident. Three cars, his fault. Got him another car at the branch and takes package again, of course. Pull out of parking lot and gets hit in front of my branch. Totaled two of my cars in one day at no cost to him. Actually, $14!
To this guy, CDW worth every penny.

**Yes it was at $12 & $2 at that time!**

[Core767]

Originally Posted by Unregistered

Well, I do find this man's story very interesting... as I was working at ERAC that day! Let me tell you what REALLY happened!

This man was told we could only take a card that would swipe. For all of you ERAC employees that don't know, if a card won't swipe and you can't read the name that will show up from the magnetic strip, it is the first warning sign of a fake credit card, and thus a fraudulent rental. All credit cards must swipe in our systems, or we can't accept them. This is a VERY important security check.

So, the card wouldn't swipe. The customer even tried to swipe it himself, to no avail. The card was tried over and over, but the machine would not read the magnetic strip. No big deal, we just need another credit card, the customer was told. At this point, the customer was frustrated. That's fine, it happens. But then he said "I think this is a racist issue". Despite the fact that the customer before him, and many after him were also of a visible minority status, this issue should not have come up. We had no problems with those customers... but they also had cards that would swipe. This particular customer became increasingly abusive, yelling, calling the ERAC employee racist, unknowledgeable, unexperienced. He then asked to take a picture of us!!! In Canada, we have every right to refuse business with any customer, for no reason whatsoever, so that's exactly what we did, and we had PLENTY of reasons to not do business with this man at that point.

Tell me this. If you owned a jewelry store, and some random person came in and said "I want to borrow your $25,000 diamond necklace for 2 days" then failed your basic security check, then called you a racist, would you hand over the necklace to them? Any good business person would say "NO WAY!"

By the way, the next customer at our counter was a rep from VISA. She said that we were doing the right thing, as VISA can DENY any company the right to ACCEPT their credit cards if the card was not swept in the system. ERAC employees, and all other business people, keep this in mind.

I smell bullshit on this defensive rebuttal regarding the original poster's complaint. The festering smell began to rise when this ERACer mentioned that the failed scan of a credit card is due to the fact that the credit card is a fake! It is well known that there are many legitamate credit cards held by their owners that do not scan. The reason? The magnetic strip simply becomes worn out from over use or the card is improperly stored/cared for. I, as a former employee of ERAC, know of many other ways to handle a disfunctional credit card - some of which have already been mentioned. I also believe the above quoted rebuttal is false on all fronts. It appears to me that it is a comment only designed to get rises out of people and stir up trouble. And finally, I find the above mentioned rebuttal absolutely reprehensible and inappropriate because it is designed to be a general, racially motivated attack on a customer of whom we have no clue to what race that customer is. (I hope I was clear on this).

Originally Posted by Unregistered

You take way more of a risk in a rental car than your own car. In your own car, if you get a small ding or dent, you can choose not to have it fixed. In a rental car, if you get a small ding or dent, they will charge you for it saying they will fix it, even thought we all know they won't. On a short term rental, the Dw is worth it just to avoid the hassle of some rental monkey finding a ding that "wasn't there when you rented." Hell, I thrived on that when I was with Erac, making those "haters" pay for not taking waiver. The ultimate would be to take DW, then when returning the rental, drive it into another rental car, thereby damaging 2 for the price of 1.

HAHAHA THAT SOUNDS LIKE A SALES PITCH THAT WOULD BE IN A MANAGEMENT TRAINEE MQI.

[Dom182]

Originally Posted by Core767

I smell bullshit on this defensive rebuttal regarding the original poster's complaint. The festering smell began to rise when this ERACer mentioned that the failed scan of a credit card is due to the fact that the credit card is a fake! It is well known that there are many legitamate credit cards held by their owners that do not scan. The reason? The magnetic strip simply becomes worn out from over use or the card is improperly stored/cared for. I, as a former employee of ERAC, know of many other ways to handle a disfunctional credit card - some of which have already been mentioned. I also believe the above quoted rebuttal is false on all fronts. It appears to me that it is a comment only designed to get rises out of people and stir up trouble. And finally, I find the above mentioned rebuttal absolutely reprehensible and inappropriate because it is designed to be a general, racially motivated attack on a customer of whom we have no clue to what race that customer is. (I hope I was clear on this).

I don't see the racist part of his post. The only person to have mentioned race was the customer. I think you may be oversensitized to race issues. Could be wrong, but everyone else who reads this should pipe in. Tell leave a reply is the poster racist or is this guy oversensitive.

As for the credit card I don't know how many times loss control drilled into us that if it doesn't swipe you can't use it. We have been told over and over again that if we can't swipe it VISA can deny the charge for that reason alone. If I couldn't get a swipe I asked for a different card or did't rent. Lost a few customers that way but also never got nailed for fraudulent CC's

[Grover]

Originally Posted by Dom182

I don't see the racist part of his post. The only person to have mentioned race was the customer. I think you may be oversensitized to race issues. Could be wrong, but everyone else who reads this should pipe in. Tell leave a reply is the poster racist or is this guy oversensitive.

As for the credit card I don't know how many times loss control drilled into us that if it doesn't swipe you can't use it. We have been told over and over again that if we can't swipe it VISA can deny the charge for that reason alone. If I couldn't get a swipe I asked for a different card or did't rent. Lost a few customers that way but also never got nailed for fraudulent CC's

If this has been said before I apologize but I was too lazy to reread the whole thread...If the card doesn't swipe you can take a manual imprint on the manual credit card machine and then get a phone auth for the required amount. This swipe/imprint is to prove the card was in the merchant's possesion at the time of the sale.
There are some old school business still use these machines and their charges are not charged back.
Sorry you lost customers but you were wrong.

[formererac]

The last post is true. I worked in loss control, and if the card won't swipe, but you get a manual imprint and call the card in and get authorization, you're good. As for the comment about new employees not working in the airport, that's crap. In Hawaii it happened all the time. As for the customers legal options, he has none. That being said, he sounds like one of those typical California or Canadian sue happy twits always trying to get over. In loss control we used to get it all the time.