"The Walk-In"

We are told that we MUST quote at least $10.00 moe then the AA0910 screen, and theat comes from the RVP at least once a week. We have also been told by the branch manager that no walk up's less then 45.99...it varies on the days/weekends/holidays. Group 06 is pretty messed up and our region's RVP is a greedy fucker, aren't you Gino???

06DDer

Nobody has mentioned the other Walk Scam...if were were running even kinda tight, suddenly the only vehicle available for walk ins was the biggest car on the lot for full price (+ a little more because of "supply and demand)

I saw it today. My manager had me pick up an old couple who's car had broken down and they came in and he tooked at the main RALPH screen and pretented he was typing. He then started to say that the price of a small SUV, which was the only car that we had "left", was 89.99, BUT he was going to put it down to 59.99 a day. he asked for all their info and they didn't have their insurance card. They said that they lefty it in their car. My manager made them take Basic because they didn't have insurance card and didn't even ask them if they wanted to have the insurance company fax over a copy. He gave them NO CHOICE. I can't wait to get the HELL out of ERAC.

[Robert]

Originally Posted by stickittothem

We always tried to get a nice high rate for walkins. It all depended on the situation. Obviously if we were sitting tight, we quoted higher rates, and if we were fat, then we would go for as high a rate as possible but not lose the deal. People bitch about price gouging, but noone is making you rent a car! If you don't like the price, don't rent....go somewhere else, or walk, or go sit in a corner and cry. The same thing would happen if you walked into a hotel or up to an airline counter without a reservation, you would pay more. Yes, the person who walks in after you might pay more or less depending on who they are dealing with, but that is part of the deal. Again, if you don't like the price, leave!

As I am leaving can I slash the tires to your fleet? I bet you wouldn't have that snotty attitude if that happened would you?

on "walk in" customers you are told to NEVER go by the 0910 rates. Nothing under $40 for the smallest car. Employees make no money themselves by ripping people off, but to get promoted you must rake in the dough for your upper manager.

Basically the whole company is a pyramid scheme. The MT work their newly graduated asses off for the Ass Mngrs, who in turn work their slightly older (much more brainwashed) asses off for upper management.....Most quit with in the first 2 years.

[hekiliko'olau]

Originally Posted by bs12345

on "walk in" customers you are told to NEVER go by the 0910 rates. Nothing under $40 for the smallest car. Employees make no money themselves by ripping people off, but to get promoted you must rake in the dough for your upper manager.

Basically the whole company is a pyramid scheme. The MT work their newly graduated asses off for the Ass Mngrs, who in turn work their slightly older (much more brainwashed) asses off for upper management.....Most quit with in the first 2 years.

The little voice in the back of my head told me something was wrong with this company when the GM of GP36, Wayne Tanaka, asked me for a 2 year commitment during my final interview. I ignored the little voice and wasted nearly 10 months of my life. I'm glad I woke up before they got 2 years out of me.

it was pounded into our heads to get good rate on walk ins
i find it funny that the erac defenders on this thread are claiming otherwise
they won't promote very far with that attitude

[hekiliko'olau]

As a former ERACer and current RSA for one of ERAC’s competitors, I offer the following:

The purpose of operating a business is to make a profit, RIGHT? Maximizing that profit is the goal of every business on the planet, RIGHT? So why is it so difficult to understand the concept of supply and demand? Car rental companies are not the devil because of their walk up practices. It is a smart business tactic. Hotels and airlines operate the same way. When demand is low and supply is high – good for the customer. When supply is low and demand is high – good for the business. Supply and demand influence the cost of goods and services in every industry. It may seem a little more brutal in the travel industry because of its on-the-spot nature, but it’s really no different than other types of businesses. Interest rates and gas prices, for example, fluctuate… and he who shops around and plans ahead gets the best deal. There are many resources available to customers who want to save money – reservation lines, the internet, travel agents, etc. If a customer is smart enough to plan ahead, shop around, and make use of these resources he/she will help the business forecast and maximize its utilization of cars, rooms, seats, etc. In return, the customer gets the best deal. Occupied parking lots, empty rooms, and empty airline seats DO NOT GENERATE INCOME. The customer who shows up at the airport car rental counter with no RESERVATION should expect to pay more. When you want to save money at the grocery store, you shop around, read the sale ads, and clip coupons, right? You don’t go to the register and bitch about how expensive it is, do you? When you are in a hurry, you stop at the convenience store for that gallon of milk on your way home from work, and you pay dearly. Let’s not forget that renting a car is a CONVENIENCE, and the company you choose to rent it from (and the price you pay, to some extent) is a choice.
Hertz is the most expensive car rental company on earth, yet they have plenty of customers. Why? CHOICES. Every day, walk up customers choke when I quote them a price, then walk 10 steps over to the Hertz counter, and sheepishly return 30 seconds later and say “I’ll take it”. When I ask them what rate they got at Hertz they usually say “$150/day for a convertible”. I think to myself - makes my $89 minivan sound like a bargain, doesn’t it? If you can’t afford to rent a car, then hitch a ride, borrow a friend’s car, ride the bus, take a cab, ride a bike, walk, or STAY HOME. If you CAN afford the CONVENIENCE of renting a car and want to save money, make use of the resources that are available to save yourself some money. Otherwise, shut up and give me your license and credit card so I can rent you a compact car for $59.99 a day. That’s the beauty of democracy and capitalism – CHOICES.
This post should not be misinterpreted to support ERAC in any way.

[dabanker]

Originally Posted by hekiliko'olau

As a former ERACer and current RSA for one of ERAC’s competitors, I offer the following:

The purpose of operating a business is to make a profit, RIGHT? Maximizing that profit is the goal of every business on the planet, RIGHT? So why is it so difficult to understand the concept of supply and demand? Car rental companies are not the devil because of their walk up practices. It is a smart business tactic. Hotels and airlines operate the same way. When demand is low and supply is high – good for the customer. When supply is low and demand is high – good for the business. Supply and demand influence the cost of goods and services in every industry. It may seem a little more brutal in the travel industry because of its on-the-spot nature, but it’s really no different than other types of businesses. Interest rates and gas prices, for example, fluctuate… and he who shops around and plans ahead gets the best deal. There are many resources available to customers who want to save money – reservation lines, the internet, travel agents, etc. If a customer is smart enough to plan ahead, shop around, and make use of these resources he/she will help the business forecast and maximize its utilization of cars, rooms, seats, etc. In return, the customer gets the best deal. Occupied parking lots, empty rooms, and empty airline seats DO NOT GENERATE INCOME. The customer who shows up at the airport car rental counter with no RESERVATION should expect to pay more. When you want to save money at the grocery store, you shop around, read the sale ads, and clip coupons, right? You don’t go to the register and bitch about how expensive it is, do you? When you are in a hurry, you stop at the convenience store for that gallon of milk on your way home from work, and you pay dearly. Let’s not forget that renting a car is a CONVENIENCE, and the company you choose to rent it from (and the price you pay, to some extent) is a choice.
Hertz is the most expensive car rental company on earth, yet they have plenty of customers. Why? CHOICES. Every day, walk up customers choke when I quote them a price, then walk 10 steps over to the Hertz counter, and sheepishly return 30 seconds later and say “I’ll take it”. When I ask them what rate they got at Hertz they usually say “$150/day for a convertible”. I think to myself - makes my $89 minivan sound like a bargain, doesn’t it? If you can’t afford to rent a car, then hitch a ride, borrow a friend’s car, ride the bus, take a cab, ride a bike, walk, or STAY HOME. If you CAN afford the CONVENIENCE of renting a car and want to save money, make use of the resources that are available to save yourself some money. Otherwise, shut up and give me your license and credit card so I can rent you a compact car for $59.99 a day. That’s the beauty of democracy and capitalism – CHOICES.
This post should not be misinterpreted to support ERAC in any way.

Your post made good sense. It is a supply and demand/revenue management thing. It is good business practice. But I feel that there is no consistancy when quoting rates. You made reference of buying a gallon of milk at a convenience store. Yes you pay more, but that price is already set when you walk in the door. It's not set by the counter clerk. He's not going to charge $2.00 for the gallon of milk to me, then charge $8.00 for that same gallon to someone else. Most airlines use some type of revenue management program where the rates are already set. It just seems like it would be easy for a discrimination case. Most BM's at ERAC can't grasp the concept of revenue management. Not because they're not smart, but because they've never been introduced to it or studied it. What most BM's do is price gouging.

[Robert]

Originally Posted by dabanker

Your post made good sense. It is a supply and demand/revenue management thing. It is good business practice. But I feel that there is no consistancy when quoting rates. You made reference of buying a gallon of milk at a convenience store. Yes you pay more, but that price is already set when you walk in the door. It's not set by the counter clerk. He's not going to charge $2.00 for the gallon of milk to me, then charge $8.00 for that same gallon to someone else. Most airlines use some type of revenue management program where the rates are already set. It just seems like it would be easy for a discrimination case. Most BM's at ERAC can't grasp the concept of revenue management. Not because they're not smart, but because they've never been introduced to it or studied it. What most BM's do is price gouging.

Like the price gouging done on 9-11.