Information Wanted

The Coalition for Fair Insurance Practices is seeking customers who have experienced renting a vehicle from another rental agency and subsequently being told that the only company that they could rent from was Enterprise. Please send your detailed information to:
The Coalition for Fair Insurance Practices
10324 S. Dolfield Rd
Owings Mills, MD 21117

even our competition knows that we are number one, so they tell everyone to rent from us. Everyone qualifies to rent a car from us. Our competitors say "no credit card, no rental". We say, "no credit card, no problem". All you need is a cash deposit and two forms of ID and you can get a car. We are the best because we are accomodating, so everyone please utilize that wise post ubove. Right on fella!

It is called stearing, and it is not kosher. To stear business because of unfair business practices.

The insurance company has a right to set a price per day for a rental, and let the customer decide. Stearing is unethical, heh, and it is not my decission, but the Federal Government.

Oh, and cash rentals? Love them, do five or six a day...you guys, the deposit is a joke. 500 for a one day rental, and you have to wait 10 days for your deposit back? Sounds great!

Enterprise Rent-A-Car will pay $2 million in restitution to tens of thousands of consumers who purchased unnecessary liability insurance.

Enterprise consented to a court order resolving three years of litigation in a lawsuit bought by New York Attorney General Eliot Spitzer. During the case, the courts confirmed Spitzer's contention that Enterprise has an obligation to provide minimum liability coverage to its renters and to defend them when they are sued by third parties.

"This litigation resulted in a significant change in the practices of this rental car company that benefits consumers," Spitzer said. "The court order compensates consumers who were deceived into purchasing liability insurance through Enterprise even after the state’s highest court held that rental car companies are required by law to provide coverage for their renters."

In May 2000, the Attorney General sued Enterprise, alleging that it was failing to provide its renters with the minimum liability coverage required by state law. The minimum amount of personal liability coverage is $25,000 - $50,000 for bodily injury, $50,000 - $100,000 for death, plus $10,000 for property damage. Instead of providing the insurance mandated by law, Enterprise would sue its renters to recover any liability incurred by Enterprise while the renter was driving it.

In addition to not providing insurance, Enterprise profited from the sale of supplemental insurance. By telling its customers that it provided no insurance, according to the lawsuit, Enterprise induced consumers into purchasing liability insurance, known as Supplemental Liability Protection, or SLP, at an extra cost of $6.95 to $7.95 per day of rental. The supplemental liability insurance provides consumers with $1 million in coverage.

In fact, most customers are covered by their own auto insurance policies and do not need the supplemental coverage.

Under the terms of the consent order, each of the more than 105,000 consumers who purchased SLP from Enterprise in New York between April and August 2001 will receive a check from Enterprise within approximately 60 days. The checks will range from a minimum of $5 for someone who purchased SLP for only one day, to a hundred dollars or more for consumers who purchased more than 40 days worth of SLP during the five month period.

In addition, Enterprise will pay $200,000 in costs to the state.

DES MOINES-- Enterprise Rent-A-Car Company-Midwest is paying $51,857.52 in settlement of a consumer protection complaint filed by Attorney General Tom Miller's Office.
"We alleged that Enterprise sometimes charged Iowa customers more than the actual cost of repairs after a rental car had been damaged, an illegal practice under Iowa law," Miller said.

Special Assistant Attorney General Bill Brauch, Director of the Consumer Protection Division, said an investigation indicated that Enterprise had charged consumers for the estimated cost of repairs, even if the actual costs came in lower than the estimate. Brauch said Iowa's Car Rental and Collision Damage Waiver Act prohibits the practice.

Brauch also noted that Enterprise had charged consumers only the estimated cost of repair, even when the actual cost exceeded the estimate. He said Enterprise had cooperated fully in the state's review of the matter.

In settlement documents filed Thursday in Polk County District Court, Enterprise denied the state's allegations and said it agreed to the consent judgment in order to avoid the expense and delay that would result from contesting the matter in litigation. The court's order barred Enterprise from violating the law in the future.

Enterprise agreed to pay $20,000 to the state for consumer education and implementation of Iowa's Consumer Fraud Act, and $31,857.52 for reimbursement to consumers, to the extent consumers entitled to the reimbursements can be found. Funds not allocated to individual consumers will be used for consumer education and litigation purposes. Consumers may call the Consumer Protection Division for more information: 515-281-5926.

Enterprise Rent-A-Car Company-Midwest is an Iowa corporation that rents cars in Des Moines and other Iowa communities.

They have seperate companies in each state so that a big lawsuit will only take one company down, and discovery won't go nationwide. Way to go E! Play that game! (Nothing to look at hear, don't mind the man behind the curtain!)

Enterprise leasing to pay $2.3 mil to settle bias suit.
Jet Magazine
An arm of Enterprise Rent-A-Car will pay $2.3 million to settle a class-action racial-discrimination lawsuit filed by eight Black former or current employees.

Plaintiffs in the suit, filed in October in U.S. District Court in St. Louis, alleged that Enterprise Leasing Co. discriminated against minorities in hiring and promotion. Enterprise Leasing, which handles car sales, fleet services and car rental, is based in St. Louis. Its parent company, Enterprise Rent-A-Car, which is based in the St. Louis suburb of Clayton, was not named in the suit.

The settlement reached recently resolves all claims against Enterprise Leasing, which employs about 900 workers and operates in St. Louis, southeastern Missouri and southwestern Illinois. The company admitted no wrongdoing.

Of the $2.3 million settlement, $575,000 will be distributed to the eight plaintiffs. Black employees who worked at Enterprise Leasing between October 1995 and December 2001 will receive a share of $700,000, and Blacks who applied for jobs during that period will get a portion of $500,000. The company will also pay $550,000 in fees and costs to Weinhaus, Dobson, Goldberg & Moreland of St. Louis, the law firm that represented the plaintiffs.

The plaintiffs contended that Black employees were denied promotions or transfers in favor of less-qualified or less-experienced White employees. In some cases, the jobs went to workers that the Black employees had trained, the suit said.

The workers also alleged that they were subjected to unwelcome and offensive racial remarks and said the company did nothing to prevent or to correct such actions after being told of the problems.

Enterprise Leasing said in a statement that it will "refine certain employment practices," such as job postings, development of job qualifications and career-counseling services, "in an effort to better ensure equal hiring and promotional opportunities for qualified African Americans."

This is all very interesting posting, but we are seeking customers who have experienced renting a vehicle from another rental agency and subsequently being told that the only company that they could rent from was Enterprise.

renting from somewhere else if we are the only company that will rent to them? Some competitors won't do cash deals, apparently Mom&Pop will, but thats because they are renting bicycles with no seats.:\

First of all, these articles are many years old and any company with as aggressive growth as ours will feel growing pains. ERAC has done much to fix these problems. As far as "steering business" you all must have failed all of your business classes. W. Edwards Demming, the father of quality control, advises that you should find the best vendor and use them exclusively. Does your health care plan prohibit you from see a doctor outside of your plan? hmmm....