All you wonderful customers please read!!!

Originally Posted by Unregistered

I HATE people that want free shit and want you to open early and stay late. Do you get a free super size at McDonald's just because you bought food there before??? I didn't think so. So why the f would I give you a premium car for the standard care rate just because you rented twice in the last 10 years???

I hate F'ing foreign people that think my office is the damn bargaining marketplace in India. We are not HAGGLING over the price of your car! This is f'ing AMERICA. Pay the sticker price or go to hell. Does the grocery store haggle with you over the price of a can of soup?? Does Macy's haggle with you over the price of a sweater?? NOOOOOOOO

Does the mall open early for you?? Does Applebee's stay open an hour late and dick around until you get there?? Does the movie theater run a movie one more time @ 1130 pm just because you couldnt get there for the 1030?? HELL MF'in NO! So, since we are a regular retail store in america, just like all the others, why do our customers think we like to stay at our office for no goddamn reason? "We close at 6" means we close at 6, not when its convenient for your dumb ass.

This post brought back terrible memories of haggling with customers..."What can you do for me...I rent here all the time" Normally means they rent a car everytime there car is in the shop...1-2 times a year.

I also hated teh customer that came in as we were closing around 6:05, knocked on the door, watched me unlock the door(proving we were clearly closed) and says, "oh good I just made it". The only thing you made...was my already long day longer.

[iriswalt]

guys just start high and go to the normal price. customers always loved me when i did htis. guys learn how to deal with people. renting cars is easy

Originally Posted by Unregistered

I hate F'ing foreign people that think my office is the damn bargaining marketplace in India. We are not HAGGLING over the price of your car! This is f'ing AMERICA. Pay the sticker price or go to hell. Does the grocery store haggle with you over the price of a can of soup?? Does Macy's haggle with you over the price of a sweater?? NOOOOOOOO

I use to work at an office that was very close to about 5 huge high tech companies that employed lots of Indian people as contract workers, and was within walking distance of the apartment complex where they all lived. I HATED having to deal with these frogging people. I had one guy who I swear was their group's ring leader. He would come into the office and oversee about 3-5 of his buddies rental transactions. He would also try to bargin with us, and then bitch when we put them into Aveo (they also reserved ECARS on line) At one everyone in our office had an argument with this guy, an when he see a new person he'd pounce on them as soon as he saw them! We finally had to put this guy on the DNR list and told him was never allowed in our office again.

[iriswalt]

thats there culture

[Nota40%er]

Originally Posted by iriswalt

thats there culture

I am so tired of hearing that. Time they learned to adapt to American culture.

Another Amen
I posted something on this earlier. Why do they expect a free upgrade and haggle you on EVERYTHING? They come in hours late and expect a free upgrade bc they missed their reservation. Fuck that....and I told this group "I find it extremely disrespectful that you try to come in after we are closed." WHY WHY WHY do customers expect you to bend over backwards for them??

I has an asian lady come in for her net rez and had NO WAY of paying for the rental car. I asked for her DL, CC and she said she had cancelled it last week, so I asked for her Debit card....nope not one either. She tried her Victoria Secret card....nope no visa logo, then a library card. WHAT THE FUCK DO THEY DO OVERSEAS? Do they give cars away in asia?

Come on!! These two idiots on the same day!

[Robert]

Originally Posted by 38'er

Another Amen
I posted something on this earlier. Why do they expect a free upgrade and haggle you on EVERYTHING? They come in hours late and expect a free upgrade bc they missed their reservation. Fuck that....and I told this group "I find it extremely disrespectful that you try to come in after we are closed." WHY WHY WHY do customers expect you to bend over backwards for them??

I has an asian lady come in for her net rez and had NO WAY of paying for the rental car. I asked for her DL, CC and she said she had cancelled it last week, so I asked for her Debit card....nope not one either. She tried her Victoria Secret card....nope no visa logo, then a library card. WHAT THE FUCK DO THEY DO OVERSEAS? Do they give cars away in asia?

Come on!! These two idiots on the same day!

Most of the time they are being inconvenienced by renting from ERAC. So these vermin figure that they will get even by making everyone in the process from insurance-bodyshop-rental car miserable too.

Robert, Did you work at ERAC?
BC you are wrong. Most of international people rent on a retail basis.
They in no way shape or form inconvienced by anyone......but their own stupidity.

Sometime you get the one customer who you cannot satisfy. They don't like the car, the rate, the branch location, the hours, the 3 day weekend special, the insurance. When you get a customer who you are processing through who gives you a hard time just tell them to go away. Always qualify your customers in a way that will reflect their response at a later date. I always tell irate customers who are complaining that if they don't like the service or the car or anything about their experience to take their business elsewhere. This always results in a customer who then tries to accomidate...and take the cdw and upsell with a sick smile.

Originally Posted by M.R.G

Ok, I work for ERAC and I hate it more than anybody....but all these complaints are from customers that damaged a car (don't complain about damage you get charged for...you DID initial the contract saying you walked around the car before you took it...your bad!!!), dropped the car off and took the keys and was charged for the extra time (why in the fuck are you taking keys to a rental car after dropping it off anyway???) not getting items back that YOU leave in the car (like ERAC employees need to track you crap that you loose and call back to ask about it 3 days later) or not getting a car when your train or bus arrives after ERAC closes.......I guess employees arriving at 730am and leaving at 6pm isn't enough time for morons to pick up a GD rental car. Name 1 business that sticks around a hour after they close to wait for a customer that was suppost to come in 30mins before they closed....NO ONE...so why would you expect a company that has a 10 hour work day (not to mention 3 1/2 hours on Saturdays) to........next time one of you miserable people want to rent a car and come in with a shitty attiude, just know that behind the fake smile, the ERAC employee renting you the car wants you to crash the car so they don't have to deal with you returning the car. Safe Travels!!!!

Well, unfortunately you putrid excuses for working members of society are too ignorant to realize that your company prides itself on customer service. If your worthless ass forgets to ask for THE essiential part of the first step in driving the car...THE KEYS...then the jokes on you, lotboy. Oh, one more thing. Nobody cares that you stand behind a desk for more than eight hours. Anybody with the brain of a goose would know that is not a great start to a supposed "career path". So while you are pointing your preverbial finger at the customers, just remember that you are the one working there with a shitty attitude.