All you wonderful customers please read!!!

Originally Posted by Fries with that?

Sometime you get the one customer who you cannot satisfy. They don't like the car, the rate, the branch location, the hours, the 3 day weekend special, the insurance. When you get a customer who you are processing through who gives you a hard time just tell them to go away. Always qualify your customers in a way that will reflect their response at a later date. I always tell irate customers who are complaining that if they don't like the service or the car or anything about their experience to take their business elsewhere. This always results in a customer who then tries to accomidate...and take the cdw and upsell with a sick smile.

What do you mean upsell? You couldn't sell a piece of shit to a fly. That position, no matter what they tell you at "Enterprise University" or whatever cliche label they have saddled it with, your position is NOT a sales position. What are you selling? You induce fear in the minds of the inexperienced customer by saying things like, "well if you get in an accident is your personal insurance gonna cover it?..." Piss off and get a real job.

Originally Posted by Unsatisfied

Well, unfortunately you putrid excuses for working members of society are too ignorant to realize that your company prides itself on customer service. If your worthless ass forgets to ask for THE essiential part of the first step in driving the car...THE KEYS...then the jokes on you, lotboy. Oh, one more thing. Nobody cares that you stand behind a desk for more than eight hours. Anybody with the brain of a goose would know that is not a great start to a supposed "career path". So while you are pointing your preverbial finger at the customers, just remember that you are the one working there with a shitty attitude.

the bitch dropped the car and kept the keys i gather, happens frequently
the point of this thread is that customers need to come during business hours, pretty easy concept to understand...surely in your line of work you have set business hours.

Originally Posted by Unsatisfied

Well, unfortunately you putrid excuses for working members of society are too ignorant to realize that your company prides itself on customer service. If your worthless ass forgets to ask for THE essiential part of the first step in driving the car...THE KEYS...then the jokes on you, lotboy. Oh, one more thing. Nobody cares that you stand behind a desk for more than eight hours. Anybody with the brain of a goose would know that is not a great start to a supposed "career path". So while you are pointing your preverbial finger at the customers, just remember that you are the one working there with a shitty attitude.

People who work for ERAC have shitty attitudes b/c of scumbag customers like you. Learn how to keep appointments, if the doors are locked that probably means the branch is CLOSED, etc, etc. I am so glad I don't have to deal with you jackasses on a daily basis anymore.

Originally Posted by Unsatisfied

If your worthless ass forgets to ask for THE essiential part of the first step in driving the car...THE KEYS...then the jokes on you, lotboy. .

Actually, the joke would be on the customer that has to pay extra days for the rental of the car. We have their credit card and the signature authorizing charges on it. Nyah Nyah Nyah.

I charged the cc all the time.

If they dropped the car and kept the keys, I called every hour on the hour to try and get them in so we could close out the car and rent it again.

They strolled in after work and i pended the contract. Next day...WHAM! CC Charge and then about 2 weeks later the assholes would complain about the extra day charge.

FUCK EM! I have always worked around an assumption that the customer was right, but give me shit and grief? guess what......you get that in return with zero guilt from moi.

Now I sell insurance and make about 4 times what I did at E, with less hours and every one of my clients refer me to their friends when they need health insurance.

FUCK ENTERPRISE and the environment!

First off, calm down.

Second off, what is up with you going from defending Enterprise policy to saying F everyone?

Third off, the customer is someone who is paying you. To ensure future business and future success, why not please the people who create your business?

Customers know when they are trying to pull a fast one and all you have to say is no. If you are right, it does not matter if they call your Area manager. You did your job to the best of your ability and changing rates and outcomes of the customers fault should not be in your dictionary.

If you are not running call backs efficiently and screw up a deal, then you are the one at fault. It is -your- job to take care of the business transaction and to ensure future business.

I've now been at Enterprise for 4 months. I still do not mind my job. It has taught me how to work hard for success in life. I've learned how to manage situations within a grey area. I've learned financial percentages and how to operate a profitable -serv0ce. That's right folks, Enterprise does a service to the community. Enterprise is a business, but it provides a very helpful service to those in a time of need.

It is a great feeling when someone has been in an accident, dealt with the -insurance- company and the body shop and had a constant run around and finally steps into a smooth process of being provided a replacement temporary vehicle.

Yes, I rent cars. Do I feel cool when I tell my friends what I do? Not particularly. Do I take pride in what I personally do and do I honestly think I provide a morally right service? I swear I do.

Do I wash cars? At times when I want to provide my customers with good quick satisfying service, hell yes I will wash a car. I wash maybe 4 a week and work at a 150 car branch. Does the GM of a baseball team or GM of Ford never have to do any grunt work? Why work in an environment if you don't want -work- in that environment?

I am kind of ranting, but if there is one great thing Enterprise has really instilled into my mind that I will always carry with me is "Set yourself up for Success." If you plan and work hard to make every transaction a success, your ESQI will always be at 82+ and you will always sale at 75+.

Believe in what you sale and believe in what you do. For all the people who hate Enterprise with all of their hearts, that is your opinion and it does not involve me. For people researching Enterprise as a job experience, I have learned multiple amoung multiple business skills from Enterprise. Not just that, but if you just want to work at Enterprise for awhile during a resume building time, you will have a ton of job offers.

Thank you all for taking the time out of your busy day to read this.
I know it was long.

La Nis T's ( 03 )

Originally Posted by Unregistered

First off, calm down.

Second off, what is up with you going from defending Enterprise policy to saying F everyone?

Third off, the customer is someone who is paying you. To ensure future business and future success, why not please the people who create your business?

Customers know when they are trying to pull a fast one and all you have to say is no. If you are right, it does not matter if they call your Area manager. You did your job to the best of your ability and changing rates and outcomes of the customers fault should not be in your dictionary.

If you are not running call backs efficiently and screw up a deal, then you are the one at fault. It is -your- job to take care of the business transaction and to ensure future business.

I've now been at Enterprise for 4 months. I still do not mind my job. It has taught me how to work hard for success in life. I've learned how to manage situations within a grey area. I've learned financial percentages and how to operate a profitable -serv0ce. That's right folks, Enterprise does a service to the community. Enterprise is a business, but it provides a very helpful service to those in a time of need.

It is a great feeling when someone has been in an accident, dealt with the -insurance- company and the body shop and had a constant run around and finally steps into a smooth process of being provided a replacement temporary vehicle.

Yes, I rent cars. Do I feel cool when I tell my friends what I do? Not particularly. Do I take pride in what I personally do and do I honestly think I provide a morally right service? I swear I do.

Do I wash cars? At times when I want to provide my customers with good quick satisfying service, hell yes I will wash a car. I wash maybe 4 a week and work at a 150 car branch. Does the GM of a baseball team or GM of Ford never have to do any grunt work? Why work in an environment if you don't want -work- in that environment?

I am kind of ranting, but if there is one great thing Enterprise has really instilled into my mind that I will always carry with me is "Set yourself up for Success." If you plan and work hard to make every transaction a success, your ESQI will always be at 82+ and you will always sale at 75+.

Believe in what you sale and believe in what you do. For all the people who hate Enterprise with all of their hearts, that is your opinion and it does not involve me. For people researching Enterprise as a job experience, I have learned multiple amoung multiple business skills from Enterprise. Not just that, but if you just want to work at Enterprise for awhile during a resume building time, you will have a ton of job offers.

Thank you all for taking the time out of your busy day to read this.
I know it was long.

La Nis T's ( 03 )

4 months you are way to green to make a sound judgement
give it a year and see how you feel

I will give it a year.

At the end of those 395 days, I will still know I provide a service. Is it profitable? Yes..

It is a buisness and I don't know of many that do not focus on profit.

To the Insurance super star a couple posts up, thanks for sending me 60% of our business.

People will always need rental cars. I am only 4 months young, but in that time.. I have learned everything including the bottom line on the entire business. I may be 4 months young, but at some Enterprises, they just never get the chance to learn it all. I am lucky enough to be given that exact opportunity and I'd fight and die for my co-employee's. We don't talk about tricking anyone into coverage. We don't talk about jacking them on rates. We run occupancy and we sale with honesty. We run 980 months, and will hit 1000 months very soon.

Sale with honesty and moral standards and you will not hate your job. I do not hate mine. I sale at 75+ and do great ESQI numbers and welcome my promotion with those stats. Yes, Enterprise is about numbers, but all those posters are you being serious? It is a business a money making company. Why can you not provide a service and get trashed for making money? I don't hear people bashing the Braves for selling tickets to a baseball game for entertainment purposes while they give their service? They make money by the way. I don't hear about people getting mad about buying that new fluffy pillow, so that they can sleep better at night. Do you know why you make money in life? I do. The reason is to buy things and make decisions monetarily.

Be a good person and you will make a good person.

La Nis T's

So true! If these bitter dildoes would spend half the time they spend here, on Monster dot com instead of wasting their time coming here and whining and moaning like a two-dollar whore, they would have a better job and a better life instead of a bitter life.
So there! I said it!

"I will give it a year.

At the end of those 395 days, I will still know I provide a service"
Maybe the reason you work as a rental car agent is b/c you are a fucking moron. there are 365 days in a year. just what college did you go to? unfucking believable, this is why ERAC blows and every person that stays there over six months is a brainwashed idiot