Question for ?????

Originally Posted by FailingEnterpriseAdmin

I don't have any speculation on why people do or don't post here. What would you like to see?

Customers don't come here that often because normal people that have a bad experience chalk it up to bad service and move on. They generally don't search out an outlet to voice their concerns. Most normal people just don't care. They have better thigns to do with their time than to dwell on a bad experience. Ex and current employees care because they lived enterprise from the other side of the counter.

And the other poster brings up a good point. How come you speculate like crazy about how your site is impacting a company, but you cannot speculate on something that is pretty damn obvious?

Just for the record. I work at Enterprise and i love my job. Most people at Enterprise i talk to love their jobs here too. There will always be disgruntled employees no matter where you go. Enterprise is a great company to work for. So there you go. Here is one employee saying they love their job. We aren't all unhappy.

Originally Posted by Just for the record

Just for the record. I work at Enterprise and i love my job. Most people at Enterprise i talk to love their jobs here too. There will always be disgruntled employees no matter where you go. Enterprise is a great company to work for. So there you go. Here is one employee saying they love their job. We aren't all unhappy.

I agree. I used to work at ERAC and I didn't like the job but most people around me loved it. I always thought it was funny though when people had liberal arts or history degrees or a low GPA and nobody would hire them but Enterprise. Then they used the business experience that they received at Enterprise to get a better job and now complain about what a horrible company Enterprise is.

Originally Posted by FailingEnterpriseAdmin

I don't have any speculation on why people do or don't post here. What would you like to see?

I'm still waiting for a response ?????. I don't mind you speculating on this subject since you do it on every negative Enterprise thread on the website.

[FailingEnterpriseAdmin]

Originally Posted by i did not register

I'm still waiting for a response ?????. I don't mind you speculating on this subject since you do it on every negative Enterprise thread on the website.

Is there any answer that you could hear that would be acceptable to you in any way? I have a pretty good idea where you'd like to take this conversation and I'm declining your invitation.

Originally Posted by FailingEnterpriseAdmin

Is there any answer that you could hear that would be acceptable to you in any way? I have a pretty good idea where you'd like to take this conversation and I'm declining your invitation.

Yeah, that's kind of what I anticipated unfortunately. I find it a little funny though that you are backing away from a discussion on a Discussion Board that you created. You've found it worth your while to post an opinion 3,322 times on this discussion board, but decline to answer my question. I was only asking how effective you think this site is that after three years you get relatively few customer complaints. That seems like a relevant question to me.
Honestly, I doubt we see issues eye to eye. However, in a discussion, neither party has to agree or find the other parties argument "acceptable". Failing to even engage in an exchange of ideas only ensures that we won't find any common ground. Since you are so worried about being "accepted" by me (a total stranger), I assure you that any response to my above question that you honestly believe to be true, is acceptable to me. I'm sorry you declined my previous invitation but I am offering you a new one.

[FailingEnterpriseAdmin]

Originally Posted by i did not register

Yeah, that's kind of what I anticipated unfortunately. I find it a little funny though that you are backing away from a discussion on a Discussion Board that you created. You've found it worth your while to post an opinion 3,322 times on this discussion board, but decline to answer my question. I was only asking how effective you think this site is that after three years you get relatively few customer complaints. That seems like a relevant question to me.
Honestly, I doubt we see issues eye to eye. However, in a discussion, neither party has to agree or find the other parties argument "acceptable". Failing to even engage in an exchange of ideas only ensures that we won't find any common ground. Since you are so worried about being "accepted" by me (a total stranger), I assure you that any response to my above question that you honestly believe to be true, is acceptable to me. I'm sorry you declined my previous invitation but I am offering you a new one.

I don't have any special insight into why there aren't "more" unsatisfied customers posting here on the discussion board. The usual suspects are:

1. Dissatisfied customers may decide it's not worth it to post here. They may just take their lumps and not try searching on the internet for anyone else in a similar situation.

2. Dissatisfied customers who find Failing Enterprise may see that quite often fellow customers who complain here get hammered pretty hard by current and former employees. Customers here are routinely told they are stupid, that they never should have believed what they were told by the body shop and the Enterprise employees, and that whatever problems they're having are their own fault and that they are precisely the kind the jackasses that make so many Enterprise employees hate their jobs. For most customers, posting here is simply adding insult to injury.

3. Dissatisfied customers who do find us here may conclude it's not worth posting, feeling that if after 65,000 posts if Enterprise isn't going to change then what's the point of their telling one additional story.

4. There's another possibility, of course, and I suspect it's the one you're driving at: Maybe the total pool of dissatisfied customers isn't big enough to get through the above hurdles and generate more postings here.

I've never felt that there "weren't enough" dissatisfied customers posting here, or that there was some shortage of them that needed to be explained. There are as many as there are.

There's clear no shortage of dissatisfied employees posting here, that's for sure.

Oh, and yes, this site was genuinely created by a customer to discuss customer service issues and the tidal wave of employee complaints was a complete surprise. Because I allow employees to post here doesn't in any way diminish my complaints or tarnish my intentions for the site.

So, what's your relationship with Enterprise?

And have you been posting here before under a different name that I'd recognize?

Lastly, I refute your comments about the word "accepted", above. I hope it was just wishful aggrandizing on your part.

[FailingEnterpriseAdmin]

Originally Posted by I did not register.

That's probably because most of the unsatisfied customers I've seen on this website are in the wrong. ERAC bends over backwards to make something right for an unsatisfied customer because the company focuses so much on the customer service aspect of the business and the branch's ESQI score. If the customer didn't get their problem taken care of at the branch level and decided to make their gripe on this site, it was probably because the customer was asking for something completely unrealistic. The one exception is holding the right car for a reservation. I admit ERAC is horrible at that. I'd be as mad as ????? in that situation. Only difference is I would have stopped renting from that company after the second time instead of waiting for the tenth time, and would never have created a website with the erroneous belief that it actually affected Enterprise's profits.

I see this idea a lot from Enterprise employees, that if the customer gets screwed once, then that's Enterprise's fault (and hey, everybody screws up once in a while; nobody's perfect!), but if the customer comes back again, then it's the customer's fault because they were too stupid not to go somewhere else after getting bad service the first time.

A lot of people seem to want it both ways for Enterprise: it's not their fault the first few times, and then it's definitely the customer's fault after that.

Originally Posted by FailingEnterpriseAdmin

I don't have any special insight into why there aren't "more" unsatisfied customers posting here on the discussion board. The usual suspects are:

1. Dissatisfied customers may decide it's not worth it to post here. They may just take their lumps and not try searching on the internet for anyone else in a similar situation.

2. Dissatisfied customers who find Failing Enterprise may see that quite often fellow customers who complain here get hammered pretty hard by current and former employees. Customers here are routinely told they are stupid, that they never should have believed what they were told by the body shop and the Enterprise employees, and that whatever problems they're having are their own fault and that they are precisely the kind the jackasses that make so many Enterprise employees hate their jobs. For most customers, posting here is simply adding insult to injury.

3. Dissatisfied customers who do find us here may conclude it's not worth posting, feeling that if after 65,000 posts if Enterprise isn't going to change then what's the point of their telling one additional story.

4. There's another possibility, of course, and I suspect it's the one you're driving at: Maybe the total pool of dissatisfied customers isn't big enough to get through the above hurdles and generate more postings here.

I've never felt that there "weren't enough" dissatisfied customers posting here, or that there was some shortage of them that needed to be explained. There are as many as there are.

There's clear no shortage of dissatisfied employees posting here, that's for sure.

Oh, and yes, this site was genuinely created by a customer to discuss customer service issues and the tidal wave of employee complaints was a complete surprise. Because I allow employees to post here doesn't in any way diminish my complaints or tarnish my intentions for the site.

So, what's your relationship with Enterprise?

And have you been posting here before under a different name that I'd recognize?

Lastly, I refute your comments about the word "accepted", above. I hope it was just wishful aggrandizing on your part.

That was the best answer you have ever given. I think there has to be times that customers come to this site and read things like "what are all the niggers up to" or Is so and so Gay or who is banging who or "all muslims are terrorists" and after seeing stuff like that decide not to post because they dont think this is a legitimate complaint site. No other customer complait site has topics like that. The other reason is I honestly beliave there are not that many dissatisfied customers who dont get there issues resolved by enterprise. If its not a bracnh level its the area mananer if not the area manager the rvp at some point if ERAC was at fault a customers problems are addressed and resolved. While there are problems at erac the level of service is high by any standard, most companies use "top box" scoring for ther customer service measuserments this means completely satisfied customers + somewhat satisfied customers. ERAC only uses completely satisfisfied for there ESQi but if it used both catefories the number would be in the low to mid 90s every month. Combine that with the numerous customer service awards ie JD power and the lack of compliants here and on other web based complaint sites and the logical conclusion is that ERAC does provide good if not great service. Unfortunately in your case they failed.

Have you been back to the branch you used to rent from in the last two years? You stated you wanted to by an Enterprise customer again. I am sure they have a new manager by now.

[formererac]

Even if the renter is at fault, half the time ERAC will just "eat it" and give the renter what they want. Despite the urgings of loss control, this is what the managers usually do.