Another Hell Raising Experience at Worserprise Rent-a-heap

[serial rapist]

The guys joking. He can't get the black guys name but he even has the white guys middle initial? He's an employee at the branch fucking around.

Originally Posted by LAzyPD

This is completely true and this is what happened to me. I wrote this email to the President of Enterprise:


My name is (Left out for privacy) and I have rented cars from you location at the Martin Cadillac car
dealership in West Los Angeles On 7 occasions.

When I was at the Enterprise location last week. I backed a rental car (2006 Chevy Tahoe) into a smaller car I couldn't see. The tail light lens was the only damage on the Tahoe. I walked back over to the Enterprise office when I met with a male black employee. (I apologize that I have to refer to him
that way because I don't know his name and he is the only black one there)

On the way walking back to the office, I told him that I am sorry for being so much trouble today. He responded with "You ARE a lot of trouble!" (Referring to THIS or to the 3 recent times I rented a car because I have been in 3 car fender benders lately - bad luck i guess) I kinda let that go
because I figured that he doesn't like his job when it has things he doesn't like to do.

I asked this same employee if he is going to be the one that helps me, he said: "I'LL HELP YOU, ALRIGHT!" (This was said in a VERY obviously threatening tone) I just wrote this off as an employee just being arrogant and I just wanted to get another car and get out of there.

I offered to go get a tail light from the parts department of the GM dealer at the Enterprise location and the employee refused to allow that, saying it's not Enterprise policy. So I signed quickly to get out of there because this guy obviously doesn't like me because I caused him to say a few minutes
after the office was supposed to be closed.

I was totally willing to just ignore his insulting and threatening verbiage.

When I went the Martin Cadillac GM dealership to look for another vehicle, I passed my the Enterprise office there and this Black guy and Employee Sean B. Smith was there and the black guy
said something as they looked at me and laughed at me after the black guy had said something. They were all looking at me when it happened and the black guy was pointing at me.

Now, the Enterprise Loss Department called me on the phone threatening to sue me for these damages that I was telling her I didn't do. She said that the estimate is now $800. I immediately suspected the black guy for damaging the car after I left to "take care of me" like he said. I also suspect one of the two body shops for maybe causing more damage where they say the bumper was "scuffed" because that is what body shops do. (I know this because I am an Auto Club employee in the Contract Stations relations department and My Brother is a Manager for Progressive Insurance and He WAS an Auto Club Employee previously in the Insurance Claims department) The reason I tell
you this is because I want you to know that I really know what I am talking about when it comes to these things.

The Attitude of your employee was UN-acceptable. If one of MY employees said 2 things in a row like that and one that could be perceived as a threat, I would terminate his employment on the spot. The Manager of the Martin Cadillac body shop was also there and heard this black man say these things and I was also there with my wife, so you don't have to take MY word for it.

I called the Enterprise Office at the Martin Cadillac location at (310) 820-1030 and I spoke with someone who said their name is Molly and that she IS the Manager of that location. I gave her my insurance company name and policy number and told her to tell the loss department at my insurance company, not me. (I have a feeling that they already did and when Mercury found out that the pictures that mercury's body shop were taken the next day after I left when I am claiming only the taillight was damaged, they told your people that it isn't covered) Let this be a lesson in Enterprise ever tries to "do ya" for damage.

I am an honest person and I pay my bills. If I break something, I fix it. I am a person of means and the price of a tail light is not the point here. I will gladly pay for what I broke but this car I rented at over 10,000 miles on it and it was scuffed everywhere, previously.

I would recommend the immediate dismissal of this employee based on this documented letter of his UN-acceptable behavior.

I have never been treated this rudely by any place of business in my entire life and I am 41.

I am not sure that the Auto Club of Southern California can continue your status as an "approved rental car agency" is this is not handled. I will complain personally. (I work in the department that approves places of business for he Auto Club of Southern California Members and I cant wait to get back to my office tomorrow morning.

I called the Regional Manager, David Ellis at 310 445 1034 about this and he is not returning my calls.

Please handle this.


(This is the letter that I wrote to the President of Enterprise.)

Another consumer hint that I can give you people that read this is that if a company has a big website, like Worserprise, you can look at the business card of a regular employee and see the format that the email addresses are in, then you can write the president. For example, I have the business card of an employ there and its like hugh.g.rekshun@erac.com. then I went the Worserprise rent-a-scam website and I clicked on the "about us" page and found out the name of the President and used the same format to write and email and it didn't bounce, so that means it went through.

One of these guys is going to be a smart ass to someone with violent tendencies and he's going to probably get his ass kicked some day by someone, who knows. I never try to kick anyones ass because I have a permit to carry a gun and if there is ANY complaint to the state of stuff like that, they will pull that permit so fast, it would make heads spin. So I actually have to be calmer that usual people but I would have loved to kick this guys ass.

I hope this post helps the group, website and it's readers. I'm pissed to say the least.

Learn how to drive, and stop being a racist

[YourFaveAAR]

Now anyone who has read my scintillating posts on this website knows that the very last thing I would do in my life is defend an Enterpuke Counter Dunce. But I am cumpelled to comment on this cracker's post:

Why does this asswipe feel the need to repeatedly mention the race of his victim? Renter, it don't matter if theys black or not. Stop being a racist pig!

My name is (Left out for privacy) and I have rented cars from you location at the Martin Cadillac car
dealership in West Los Angeles On 7 occasions.

When I was at the Enterprise location last week. I backed a rental car (2006 Chevy Tahoe) into a smaller car I couldn't see. The tail light lens was the only damage on the Tahoe.
**Ummm, what was the damage to the small car?**

I walked back over to the Enterprise office when I met with a male black employee. (I apologize that I have to refer to him
that way because I don't know his name and he is the only black one there)
**As pissed off as you got, it never occured to you to get his name? **

On the way walking back to the office, I told him that I am sorry for being so much trouble today. He responded with "You ARE a lot of trouble!" (Referring to THIS or to the 3 recent times I rented a car because I have been in 3 car fender benders lately - bad luck i guess) I kinda let that go
because I figured that he doesn't like his job when it has things he doesn't like to do.
**ERAC employees are sarcastic and if you have been in that office pretty frequently, they are going to poke fun at you**

I asked this same employee if he is going to be the one that helps me, he said: "I'LL HELP YOU, ALRIGHT!" (This was said in a VERY obviously threatening tone) I just wrote this off as an employee just being arrogant and I just wanted to get another car and get out of there.
**Umm, if he's the only one there...guess what? He's going to help you out.**

I offered to go get a tail light from the parts department of the GM dealer at the Enterprise location and the employee refused to allow that, saying it's not Enterprise policy. So I signed quickly to get out of there because this guy obviously doesn't like me because I caused him to say a few minutes
after the office was supposed to be closed.
**That is the ERAC policy, and while that doesn't excuse him being a prick, no one likes staying beyond closing. That being said, he has to stay until you are done with the paperwork, so you might want to actually read what you are signing. When the office closes at 6, the earliest you are getting out is 6:30. It sucks.**


I was totally willing to just ignore his insulting and threatening verbiage.
**Oh, gee...angry black man in sector 4? Or just a tired and PO'd employee who is ready to go home?**


When I went the Martin Cadillac GM dealership to look for another vehicle, I passed my the Enterprise office there and this Black guy and Employee Sean B. Smith was there and the black guy
said something as they looked at me and laughed at me after the black guy had said something. They were all looking at me when it happened and the black guy was pointing at me.
**Probably laughing at the fact that your ass can't drive for shit**

Now, the Enterprise Loss Department called me on the phone threatening to sue me for these damages that I was telling her I didn't do. She said that the estimate is now $800. I immediately suspected the black guy for damaging the car after I left to "take care of me" like he said. I also suspect one of the two body shops for maybe causing more damage where they say the bumper was "scuffed" because that is what body shops do. (I know this because I am an Auto Club employee in the Contract Stations relations department and My Brother is a Manager for Progressive Insurance and He WAS an Auto Club Employee previously in the Insurance Claims department) The reason I tell
you this is because I want you to know that I really know what I am talking about when it comes to these things.
**For someone who claims to know it all, you don't know anything. 2 guys are making fun of you, yet you blame the black guy, because he threatened to "take care of you". Ummm, you're renting a car, he's the only one in the office, who else is supposed to take care of you? You sound real ignorant and racist. Secondly, you backed into another car. So you are going to be charged for damages to both cars, hence the $800 bill. You damaged more than a f'n tailight Mr. Smartypants **

The Attitude of your employee was UN-acceptable. If one of MY employees said 2 things in a row like that and one that could be perceived as a threat, I would terminate his employment on the spot. The Manager of the Martin Cadillac body shop was also there and heard this black man say these things and I was also there with my wife, so you don't have to take MY word for it.
**Really, what did he say? He processed your paperwork and got you into a car. His attitude sucked, but what did he say that was threatening? Oh yeah, the big black man said he will take care of you. A customer. How scary is that?**

I called the Enterprise Office at the Martin Cadillac location at (310) 820-1030 and I spoke with someone who said their name is Molly and that she IS the Manager of that location. I gave her my insurance company name and policy number and told her to tell the loss department at my insurance company, not me. (I have a feeling that they already did and when Mercury found out that the pictures that mercury's body shop were taken the next day after I left when I am claiming only the taillight was damaged, they told your people that it isn't covered) Let this be a lesson in Enterprise ever tries to "do ya" for damage.

I am an honest person and I pay my bills. If I break something, I fix it. I am a person of means and the price of a tail light is not the point here. I will gladly pay for what I broke but this car I rented at over 10,000 miles on it and it was scuffed everywhere, previously.
**Umm, again...the other car was probably damaged**

I would recommend the immediate dismissal of this employee based on this documented letter of his UN-acceptable behavior.
**Yeah, cause he took care of you. Never hit you, threatened to hit you, didn't throw you out the office or yell. You're right, he should be fired**

I have never been treated this rudely by any place of business in my entire life and I am 41.


I am not sure that the Auto Club of Southern California can continue your status as an "approved rental car agency" is this is not handled. I will complain personally. (I work in the department that approves places of business for he Auto Club of Southern California Members and I cant wait to get back to my office tomorrow morning.
**If ERAC had a dollar for everyone who felt that their job as a CSR in a company will get them kicked off a preferred vendors list, the Taylors would be multi-billionaires**

I called the Regional Manager, David Ellis at 310 445 1034 about this and he is not returning my calls.
**Cause you are whining and probably calling every 10 minutes**

Please handle this.


(This is the letter that I wrote to the President of Enterprise.)

Another consumer hint that I can give you people that read this is that if a company has a big website, like Worserprise, you can look at the business card of a regular employee and see the format that the email addresses are in, then you can write the president. For example, I have the business card of an employ there and its like hugh.g.rekshun@erac.com. then I went the Worserprise rent-a-scam website and I clicked on the "about us" page and found out the name of the President and used the same format to write and email and it didn't bounce, so that means it went through.
**The email addy is quite funny**

One of these guys is going to be a smart ass to someone with violent tendencies and he's going to probably get his ass kicked some day by someone, who knows. I never try to kick anyones ass because I have a permit to carry a gun and if there is ANY complaint to the state of stuff like that, they will pull that permit so fast, it would make heads spin. So I actually have to be calmer that usual people but I would have loved to kick this guys ass.
**If you were so threatened and scared, why didn't you pull out your piece? I mean, you make it sound like your life was in danger. Oh yeah, because this post is fake.**

Originally Posted by Unreggie4today

My name is (Left out for privacy) and I have rented cars from you location at the Martin Cadillac car
dealership in West Los Angeles On 7 occasions.

When I was at the Enterprise location last week. I backed a rental car (2006 Chevy Tahoe) into a smaller car I couldn't see. The tail light lens was the only damage on the Tahoe.
**Ummm, what was the damage to the small car?**

I walked back over to the Enterprise office when I met with a male black employee. (I apologize that I have to refer to him
that way because I don't know his name and he is the only black one there)
**As pissed off as you got, it never occured to you to get his name? **

On the way walking back to the office, I told him that I am sorry for being so much trouble today. He responded with "You ARE a lot of trouble!" (Referring to THIS or to the 3 recent times I rented a car because I have been in 3 car fender benders lately - bad luck i guess) I kinda let that go
because I figured that he doesn't like his job when it has things he doesn't like to do.
**ERAC employees are sarcastic and if you have been in that office pretty frequently, they are going to poke fun at you**

I asked this same employee if he is going to be the one that helps me, he said: "I'LL HELP YOU, ALRIGHT!" (This was said in a VERY obviously threatening tone) I just wrote this off as an employee just being arrogant and I just wanted to get another car and get out of there.
**Umm, if he's the only one there...guess what? He's going to help you out.**

I offered to go get a tail light from the parts department of the GM dealer at the Enterprise location and the employee refused to allow that, saying it's not Enterprise policy. So I signed quickly to get out of there because this guy obviously doesn't like me because I caused him to say a few minutes
after the office was supposed to be closed.
**That is the ERAC policy, and while that doesn't excuse him being a prick, no one likes staying beyond closing. That being said, he has to stay until you are done with the paperwork, so you might want to actually read what you are signing. When the office closes at 6, the earliest you are getting out is 6:30. It sucks.**


I was totally willing to just ignore his insulting and threatening verbiage.
**Oh, gee...angry black man in sector 4? Or just a tired and PO'd employee who is ready to go home?**


When I went the Martin Cadillac GM dealership to look for another vehicle, I passed my the Enterprise office there and this Black guy and Employee Sean B. Smith was there and the black guy
said something as they looked at me and laughed at me after the black guy had said something. They were all looking at me when it happened and the black guy was pointing at me.
**Probably laughing at the fact that your ass can't drive for shit**

Now, the Enterprise Loss Department called me on the phone threatening to sue me for these damages that I was telling her I didn't do. She said that the estimate is now $800. I immediately suspected the black guy for damaging the car after I left to "take care of me" like he said. I also suspect one of the two body shops for maybe causing more damage where they say the bumper was "scuffed" because that is what body shops do. (I know this because I am an Auto Club employee in the Contract Stations relations department and My Brother is a Manager for Progressive Insurance and He WAS an Auto Club Employee previously in the Insurance Claims department) The reason I tell
you this is because I want you to know that I really know what I am talking about when it comes to these things.
**For someone who claims to know it all, you don't know anything. 2 guys are making fun of you, yet you blame the black guy, because he threatened to "take care of you". Ummm, you're renting a car, he's the only one in the office, who else is supposed to take care of you? You sound real ignorant and racist. Secondly, you backed into another car. So you are going to be charged for damages to both cars, hence the $800 bill. You damaged more than a f'n tailight Mr. Smartypants **

The Attitude of your employee was UN-acceptable. If one of MY employees said 2 things in a row like that and one that could be perceived as a threat, I would terminate his employment on the spot. The Manager of the Martin Cadillac body shop was also there and heard this black man say these things and I was also there with my wife, so you don't have to take MY word for it.
**Really, what did he say? He processed your paperwork and got you into a car. His attitude sucked, but what did he say that was threatening? Oh yeah, the big black man said he will take care of you. A customer. How scary is that?**

I called the Enterprise Office at the Martin Cadillac location at (310) 820-1030 and I spoke with someone who said their name is Molly and that she IS the Manager of that location. I gave her my insurance company name and policy number and told her to tell the loss department at my insurance company, not me. (I have a feeling that they already did and when Mercury found out that the pictures that mercury's body shop were taken the next day after I left when I am claiming only the taillight was damaged, they told your people that it isn't covered) Let this be a lesson in Enterprise ever tries to "do ya" for damage.

I am an honest person and I pay my bills. If I break something, I fix it. I am a person of means and the price of a tail light is not the point here. I will gladly pay for what I broke but this car I rented at over 10,000 miles on it and it was scuffed everywhere, previously.
**Umm, again...the other car was probably damaged**

I would recommend the immediate dismissal of this employee based on this documented letter of his UN-acceptable behavior.
**Yeah, cause he took care of you. Never hit you, threatened to hit you, didn't throw you out the office or yell. You're right, he should be fired**

I have never been treated this rudely by any place of business in my entire life and I am 41.


I am not sure that the Auto Club of Southern California can continue your status as an "approved rental car agency" is this is not handled. I will complain personally. (I work in the department that approves places of business for he Auto Club of Southern California Members and I cant wait to get back to my office tomorrow morning.
**If ERAC had a dollar for everyone who felt that their job as a CSR in a company will get them kicked off a preferred vendors list, the Taylors would be multi-billionaires**

I called the Regional Manager, David Ellis at 310 445 1034 about this and he is not returning my calls.
**Cause you are whining and probably calling every 10 minutes**

Please handle this.


(This is the letter that I wrote to the President of Enterprise.)

Another consumer hint that I can give you people that read this is that if a company has a big website, like Worserprise, you can look at the business card of a regular employee and see the format that the email addresses are in, then you can write the president. For example, I have the business card of an employ there and its like hugh.g.rekshun@erac.com. then I went the Worserprise rent-a-scam website and I clicked on the "about us" page and found out the name of the President and used the same format to write and email and it didn't bounce, so that means it went through.
**The email addy is quite funny**

One of these guys is going to be a smart ass to someone with violent tendencies and he's going to probably get his ass kicked some day by someone, who knows. I never try to kick anyones ass because I have a permit to carry a gun and if there is ANY complaint to the state of stuff like that, they will pull that permit so fast, it would make heads spin. So I actually have to be calmer that usual people but I would have loved to kick this guys ass.
**If you were so threatened and scared, why didn't you pull out your piece? I mean, you make it sound like your life was in danger. Oh yeah, because this post is fake.**

Shut up e-chimp! You are probabaly the guy who fucked over this customer!

Originally Posted by Adult Boookstores

Shut up e-chimp! You are probabaly the guy who fucked over this customer!

Yeah, I bet it was his fault that the dumb bitch smashed up 3 different rentals

Originally Posted by YourFaveAAR

Now anyone who has read my scintillating posts on this website knows that the very last thing I would do in my life is defend an Enterpuke Counter Dunce. But I am cumpelled to comment on this cracker's post:

Why does this asswipe feel the need to repeatedly mention the race of his victim? Renter, it don't matter if theys black or not. Stop being a racist pig!

Well, I would do the same. If the tables were turned and it was just the one trailer trash white guy working in Compton, wouldn't you refer him as the white guy. Or how about a Mexican working with a bunch of blacks. You'd refer to him as the Mexican.
Its human nature to pick the most obvious physical characteristic when trying to describe someone whose name you don't know. If it was two white guys, you might refer to the guy with blond hair, or the tall one, or the one with the accent. It would be impossible for him to distinguish them by their clothing since they're all clones with their white shirts and dress pants.

Did you miss the Sesame Street episode -- "One of these things is not like the other..."

Would you prefer him to refer to the ERAC employee as a nappy-headed gangsta?

Originally Posted by Unregistered.

Well, I would do the same. If the tables were turned and it was just the one trailer trash white guy working in Compton, wouldn't you refer him as the white guy. Or how about a Mexican working with a bunch of blacks. You'd refer to him as the Mexican.
Its human nature to pick the most obvious physical characteristic when trying to describe someone whose name you don't know. If it was two white guys, you might refer to the guy with blond hair, or the tall one, or the one with the accent. It would be impossible for him to distinguish them by their clothing since they're all clones with their white shirts and dress pants.

Did you miss the Sesame Street episode -- "One of these things is not like the other..."

Would you prefer him to refer to the ERAC employee as a nappy-headed gangsta?

e-chimps all look the same to me, regardless of age, race, gender, or sexual orientation.

QUOTE=LAzyPD;102566]This is completely true and this is what happened to me. I wrote this email to the President of Enterprise:


My name is (Left out for privacy) and I have rented cars from you location at the Martin Cadillac car
dealership in West Los Angeles On 7 occasions.

When I was at the Enterprise location last week. I backed a rental car (2006 Chevy Tahoe) into a smaller car I couldn't see. The tail light lens was the only damage on the Tahoe. I walked back over to the Enterprise office when I met with a male black employee. (I apologize that I have to refer to him
that way because I don't know his name and he is the only black one there)

On the way walking back to the office, I told him that I am sorry for being so much trouble today. He responded with "You ARE a lot of trouble!" (Referring to THIS or to the 3 recent times I rented a car because I have been in 3 car fender benders lately - bad luck i guess) I kinda let that go
because I figured that he doesn't like his job when it has things he doesn't like to do.

I asked this same employee if he is going to be the one that helps me, he said: "I'LL HELP YOU, ALRIGHT!" (This was said in a VERY obviously threatening tone) I just wrote this off as an employee just being arrogant and I just wanted to get another car and get out of there.

I offered to go get a tail light from the parts department of the GM dealer at the Enterprise location and the employee refused to allow that, saying it's not Enterprise policy. So I signed quickly to get out of there because this guy obviously doesn't like me because I caused him to say a few minutes
after the office was supposed to be closed.

I was totally willing to just ignore his insulting and threatening verbiage.

When I went the Martin Cadillac GM dealership to look for another vehicle, I passed my the Enterprise office there and this Black guy and Employee Sean B. Smith was there and the black guy
said something as they looked at me and laughed at me after the black guy had said something. They were all looking at me when it happened and the black guy was pointing at me.

Now, the Enterprise Loss Department called me on the phone threatening to sue me for these damages that I was telling her I didn't do. She said that the estimate is now $800. I immediately suspected the black guy for damaging the car after I left to "take care of me" like he said. I also suspect one of the two body shops for maybe causing more damage where they say the bumper was "scuffed" because that is what body shops do. (I know this because I am an Auto Club employee in the Contract Stations relations department and My Brother is a Manager for Progressive Insurance and He WAS an Auto Club Employee previously in the Insurance Claims department) The reason I tell
you this is because I want you to know that I really know what I am talking about when it comes to these things.

The Attitude of your employee was UN-acceptable. If one of MY employees said 2 things in a row like that and one that could be perceived as a threat, I would terminate his employment on the spot. The Manager of the Martin Cadillac body shop was also there and heard this black man say these things and I was also there with my wife, so you don't have to take MY word for it.

I called the Enterprise Office at the Martin Cadillac location at (310) 820-1030 and I spoke with someone who said their name is Molly and that she IS the Manager of that location. I gave her my insurance company name and policy number and told her to tell the loss department at my insurance company, not me. (I have a feeling that they already did and when Mercury found out that the pictures that mercury's body shop were taken the next day after I left when I am claiming only the taillight was damaged, they told your people that it isn't covered) Let this be a lesson in Enterprise ever tries to "do ya" for damage.

I am an honest person and I pay my bills. If I break something, I fix it. I am a person of means and the price of a tail light is not the point here. I will gladly pay for what I broke but this car I rented at over 10,000 miles on it and it was scuffed everywhere, previously.

I would recommend the immediate dismissal of this employee based on this documented letter of his UN-acceptable behavior.

I have never been treated this rudely by any place of business in my entire life and I am 41.

I am not sure that the Auto Club of Southern California can continue your status as an "approved rental car agency" is this is not handled. I will complain personally. (I work in the department that approves places of business for he Auto Club of Southern California Members and I cant wait to get back to my office tomorrow morning.

I called the Regional Manager, David Ellis at 310 445 1034 about this and he is not returning my calls.

Please handle this.


(This is the letter that I wrote to the President of Enterprise.)

Another consumer hint that I can give you people that read this is that if a company has a big website, like Worserprise, you can look at the business card of a regular employee and see the format that the email addresses are in, then you can write the president. For example, I have the business card of an employ there and its like hugh.g.rekshun@erac.com. then I went the Worserprise rent-a-scam website and I clicked on the "about us" page and found out the name of the President and used the same format to write and email and it didn't bounce, so that means it went through.

One of these guys is going to be a smart ass to someone with violent tendencies and he's going to probably get his ass kicked some day by someone, who knows. I never try to kick anyones ass because I have a permit to carry a gun and if there is ANY complaint to the state of stuff like that, they will pull that permit so fast, it would make heads spin. So I actually have to be calmer that usual people but I would have loved to kick this guys ass.

I hope this post helps the group, website and it's readers. I'm pissed to say the least.[/quote]

he actually backed into a pickup truck. Seriously. He lied in his first sentence. When you lie in the first sentence it shows how beleivable his story is....

Originally Posted by Unregistered5

QUOTE=LAzyPD;102566]This is completely true and this is what happened to me. I wrote this email to the President of Enterprise:


My name is (Left out for privacy) and I have rented cars from you location at the Martin Cadillac car
dealership in West Los Angeles On 7 occasions.

When I was at the Enterprise location last week. I backed a rental car (2006 Chevy Tahoe) into a smaller car I couldn't see. The tail light lens was the only damage on the Tahoe. I walked back over to the Enterprise office when I met with a male black employee. (I apologize that I have to refer to him
that way because I don't know his name and he is the only black one there)

On the way walking back to the office, I told him that I am sorry for being so much trouble today. He responded with "You ARE a lot of trouble!" (Referring to THIS or to the 3 recent times I rented a car because I have been in 3 car fender benders lately - bad luck i guess) I kinda let that go
because I figured that he doesn't like his job when it has things he doesn't like to do.

I asked this same employee if he is going to be the one that helps me, he said: "I'LL HELP YOU, ALRIGHT!" (This was said in a VERY obviously threatening tone) I just wrote this off as an employee just being arrogant and I just wanted to get another car and get out of there.

I offered to go get a tail light from the parts department of the GM dealer at the Enterprise location and the employee refused to allow that, saying it's not Enterprise policy. So I signed quickly to get out of there because this guy obviously doesn't like me because I caused him to say a few minutes
after the office was supposed to be closed.

I was totally willing to just ignore his insulting and threatening verbiage.

When I went the Martin Cadillac GM dealership to look for another vehicle, I passed my the Enterprise office there and this Black guy and Employee Sean B. Smith was there and the black guy
said something as they looked at me and laughed at me after the black guy had said something. They were all looking at me when it happened and the black guy was pointing at me.

Now, the Enterprise Loss Department called me on the phone threatening to sue me for these damages that I was telling her I didn't do. She said that the estimate is now $800. I immediately suspected the black guy for damaging the car after I left to "take care of me" like he said. I also suspect one of the two body shops for maybe causing more damage where they say the bumper was "scuffed" because that is what body shops do. (I know this because I am an Auto Club employee in the Contract Stations relations department and My Brother is a Manager for Progressive Insurance and He WAS an Auto Club Employee previously in the Insurance Claims department) The reason I tell
you this is because I want you to know that I really know what I am talking about when it comes to these things.

The Attitude of your employee was UN-acceptable. If one of MY employees said 2 things in a row like that and one that could be perceived as a threat, I would terminate his employment on the spot. The Manager of the Martin Cadillac body shop was also there and heard this black man say these things and I was also there with my wife, so you don't have to take MY word for it.

I called the Enterprise Office at the Martin Cadillac location at (310) 820-1030 and I spoke with someone who said their name is Molly and that she IS the Manager of that location. I gave her my insurance company name and policy number and told her to tell the loss department at my insurance company, not me. (I have a feeling that they already did and when Mercury found out that the pictures that mercury's body shop were taken the next day after I left when I am claiming only the taillight was damaged, they told your people that it isn't covered) Let this be a lesson in Enterprise ever tries to "do ya" for damage.

I am an honest person and I pay my bills. If I break something, I fix it. I am a person of means and the price of a tail light is not the point here. I will gladly pay for what I broke but this car I rented at over 10,000 miles on it and it was scuffed everywhere, previously.

I would recommend the immediate dismissal of this employee based on this documented letter of his UN-acceptable behavior.

I have never been treated this rudely by any place of business in my entire life and I am 41.

I am not sure that the Auto Club of Southern California can continue your status as an "approved rental car agency" is this is not handled. I will complain personally. (I work in the department that approves places of business for he Auto Club of Southern California Members and I cant wait to get back to my office tomorrow morning.

I called the Regional Manager, David Ellis at 310 445 1034 about this and he is not returning my calls.

Please handle this.


(This is the letter that I wrote to the President of Enterprise.)

Another consumer hint that I can give you people that read this is that if a company has a big website, like Worserprise, you can look at the business card of a regular employee and see the format that the email addresses are in, then you can write the president. For example, I have the business card of an employ there and its like hugh.g.rekshun@erac.com. then I went the Worserprise rent-a-scam website and I clicked on the "about us" page and found out the name of the President and used the same format to write and email and it didn't bounce, so that means it went through.

One of these guys is going to be a smart ass to someone with violent tendencies and he's going to probably get his ass kicked some day by someone, who knows. I never try to kick anyones ass because I have a permit to carry a gun and if there is ANY complaint to the state of stuff like that, they will pull that permit so fast, it would make heads spin. So I actually have to be calmer that usual people but I would have loved to kick this guys ass.

I hope this post helps the group, website and it's readers. I'm pissed to say the least.

he actually backed into a pickup truck. Seriously. He lied in his first sentence. When you lie in the first sentence it shows how beleivable his story is....[/quote]

You shouldn't be talking e-chimp, everything that comes out of your piehole is a lie.