I am a researcher at a major university conducting a study of Enterprise damage claims. I am interested in polling employees about their experience with customers who decline collision damage waivers and where Enterprise subsequently charges damage to the car.
If you are a current or former employee and you have knowledge of Enterprise knowingly making a damage claim on a car that was either not damaged or damaged prior to the person renting it against whom the claim was written or where there were multiple claims for the same damage or any other circumspect damage claims, I am interested in hearing your story.
I am conducting this study in response to a growing number of consumer complaints about damage claims from Enterprise. If you are a current or former employee of Enterprise and would like to respond to consumer complaints about damage claims in general, your story would be helpful as well.
However, responses with inappropriate language will not be included in the study.
Your helpfulness is appreciated and responses can be logged here or sent to
Enterpriseresearcher@gmail.com Thank you!