Damage Evaluator Clipboards

Originally Posted by FailingEnterpriseAdmin

That's what I meant, that making a customer pay for it means the branch doesn't have to pay for it.

The branch technically does. If they can't rent it, they won't make any money on it. The customer doesn't pay for loss of use. I was with ERAC for over 4 years and I've seen some bad accidents with my cars and not one customer paid for loss of use. It affected my occupancy and on rent percentage. Not to mention my overall rate. Trust me, the customer is not the only individual who loses out when a car gets into an accident.

[Former GoldenBoy]

Yeah, under no circumstances does a DX help a BM. Depending on your customers insurance, it could be one of the worst things that happens to a BM. Because they take the cost of damages over 12 months. Meaning, if it is significant damage on one vehicle, that does not get paid. it will affect the BM's pay for the next twelve months. Under no circumstances do employees like to see DX's. maybe the MT who didn't sell DW and is pissed because of it, but anyone paid off the bottom line doesn't want it.

Yeah, the E-"tool" has been around a couple years. No one ever used it, except for the rookies or die hard Managers that suck and swallow everything put in their face.

[Bled Green]

Originally Posted by Jesus Fucking Christ, Bitch

There isn't any commission gained out of damaged vehichles, I guess inadvertently... doing a dx controls ox's or uninsured losses which would eventually factor into the bottom line profit margin, but not directly in the form of a bonus on dx's.

Any "extra" money left over after a DX is fixed would have a positive impact on reserves I think. That would lead to higher op. BM and all would benefit. Loss of use is soft $$... gravy if you can get it. Same as if an Ins co pays you $4,000 to fix a car and you get the bodyshop to fix it for $3,000...extra $1,000 goes to reserves in a "positive" way does it not?

Originally Posted by Bled Green

Any "extra" money left over after a DX is fixed would have a positive impact on reserves I think. That would lead to higher op. BM and all would benefit. Loss of use is soft $$... gravy if you can get it. Same as if an Ins co pays you $4,000 to fix a car and you get the bodyshop to fix it for $3,000...extra $1,000 goes to reserves in a "positive" way does it not?

No, in your example above the insurance company (or customer if they were billed) would be refunded the difference. Sometimes on a total loss, the insurance company will pay ERAC Actual Cash Value. Loss Control loves this because the vehicle would be written off to a dollar and with the NBV being much less than ACV, reserves would keep the gain on the difference

[Bled Green]

Originally Posted by Lost Control

No, in your example above the insurance company (or customer if they were billed) would be refunded the difference. Sometimes on a total loss, the insurance company will pay ERAC Actual Cash Value. Loss Control loves this because the vehicle would be written off to a dollar and with the NBV being much less than ACV, reserves would keep the gain on the difference

Totals... that is what I was thinking of... not bad memory overall considering I have been gone for 2+ years...

[Disgruntled ExERACer]

Originally Posted by Bled Green

Totals... that is what I was thinking of... not bad memory overall considering I have been gone for 2+ years...

Lil' MT:I can see by my looking through my trusty clipboard that your rental may be totalled. Mr. Jones, could you tell me how the damage happened?

Too funny. ERAC Rocket Science at its best.

Originally Posted by Disgruntled ExERACer

Lil' MT:I can see by my looking through my trusty clipboard that your rental may be totalled. Mr. Jones, could you tell me how the damage happened?

Too funny. ERAC Rocket Science at its best.

These clipboards where introduced in the UK last year, not a bad idea, but if you lose it, Loss Control charge you £30, typical Enterprise money grabbing situation.

[Splitmaster]

In my 7+ years with Erac I never saw loss of use charged. I talked to someone in loss control about this, and they said the only way they can get it is if the entire group is running so tight that a car being in the shop affects their ability to be able to rent. Unfortunately, there is always some car available somewhere, maybe not convenient to the branch, but it is still there. As far as the E-tools, they were developed in my old group and were a complete waste. The idea was a good one, in theory, since by having a tool to show when damage should be documented, it puts the customer and Erac on the same level. It never worked since noone really used it and as we all know, documenting damage is a judgement call and so much damage is missed due to quick turnaround of cars.