Tricks of the Trade

Fuel was always an issue at several branches - we covered huge areas in some Counties and it was common to have 100 mile round trips in some cases.

Writing off fuel to another branch was always a good one advocated by my area manager (who will no doubt deny it).

I tis amazing no one picked up on it - I reduced my fuel balances to zero while others couldn't figure out why there's was so high - especially as they had reciepts for every drop they had bought.

One of my fellow managers was known for taking customers into the waiver chamber. Basically, if the customer refused to purchase any protection he would ask them to step into his office. While in there he would go over all of the benefits with them and 30 minutes later they would come out having purchased CDW. After they left he would hide his tickets in his desk. Interesting, why would he hide them? He didn't really sell it, but cut the rate whatever the price of CDW was. Needless to say he would always make the sales MVP dinners. The legend also sold full coverage to a 21 year old on a brand new Cadillac. Later on that evening the Cadillac was totalled and the branch was hit for the loss. Still, no punishment was done to the legend. He would send his new MT's to pick up customers that he knew took waiver, upon their return he would already have the ticket prewritten with, of course, his number on it. What great leadership. The story of Enterprise, you do the hard work, I'll take the credit. The waiver chamber also causes the "Legend" a large bad debt number. He doesn't take deposits when customers purchase waiver. So, after about a week when they return, they refuse to pay. If only he realized how this affected his pocketbook. The Legend has made some 60 dinners in a row, however, his employees never make it. Be careful, the Legend may be coming to a branch near you. For now, stay away from Corpus Christi, TX. He's out to sell you some waiver, you may not have to pay, but he will get you. THE LEGEND

How do you do this? I figure this is entered in just like a free weekend special is written off on the last screen to acct 0550, but cant a branch see gas getting billed to them? Doesnt admin see this?

I like this tip....my gas costs are 20/car!

the best trick that I found to make more money was when the branch was slow, I would leave and go on interviews with other companies, or go home and seach monster.

Originally Posted by ralph2004

One of my fellow managers was known for taking customers into the waiver chamber. Basically, if the customer refused to purchase any protection he would ask them to step into his office. While in there he would go over all of the benefits with them and 30 minutes later they would come out having purchased CDW. After they left he would hide his tickets in his desk. Interesting, why would he hide them? He didn't really sell it, but cut the rate whatever the price of CDW was. Needless to say he would always make the sales MVP dinners. The legend also sold full coverage to a 21 year old on a brand new Cadillac. Later on that evening the Cadillac was totalled and the branch was hit for the loss. Still, no punishment was done to the legend. He would send his new MT's to pick up customers that he knew took waiver, upon their return he would already have the ticket prewritten with, of course, his number on it. What great leadership. The story of Enterprise, you do the hard work, I'll take the credit. The waiver chamber also causes the "Legend" a large bad debt number. He doesn't take deposits when customers purchase waiver. So, after about a week when they return, they refuse to pay. If only he realized how this affected his pocketbook. The Legend has made some 60 dinners in a row, however, his employees never make it. Be careful, the Legend may be coming to a branch near you. For now, stay away from Corpus Christi, TX. He's out to sell you some waiver, you may not have to pay, but he will get you. THE LEGEND

"The Legend" has been fired! He made me so livid that I would honestly beat the shit out of him if I ever see him again. By the way, I heard that he wore thongs to work....seriously.....

Take SLP money from a long term renter and recompute it into the rate. As a BM, you get shit money from SLP, may as well add $800.00 of pure revenue into the rates than only make the SLP difference after premiums are paid out. Do this 5-6 times a month and you will add 10-15 per car to your overall IPC.

Originally Posted by Unregistered

Take SLP money from a long term renter and recompute it into the rate. As a BM, you get shit money from SLP, may as well add $800.00 of pure revenue into the rates than only make the SLP difference after premiums are paid out. Do this 5-6 times a month and you will add 10-15 per car to your overall IPC.

This works for sure, but risky if anything draws attention to that ticket.

Originally Posted by YoYoMa

The best way to sell damage waiver is to not even explain it to the person whatsoever.

Just EX off where they need to initial, the idiots never read it. and as soon as they start initially it - ask them what they are up to for the day or who their favorite baseball team is. It will distract them and they will sign up for it.

When they come back to dispute it, just jet out of the office quickly and take a vehicle to the car wash for 30 minutes.

If they call and u answer the phone, tell them you need to quickly put them on hold and "accidently" hang up. Then go hang out in the shitter for 20 minutes

Totally Priceless!!!! LOL!!

One of my favorites is when transferring to another location (promotion), I would in the last week put full boat on numerours long term rentals. After the first of the month when profits are calculated (assuming incoming mgr doesn't catch) I would receive profitability of falsfiying income. When branch finally discovered, it hit new guy the next month. Ouch.
Another one: When I split coverage I would make sure I closed ticket and at that time throw in PAI as part of 13.99 make-up. (i.e. Dw 10.99 PAI 3.00). It doesn't help income any, but stats look better.

Last one. In my last month as BM I took several long close pended tickets (waiting for billing to be worked out, or customer owed money) and billed everything out to dealer. I got credit for income, and lowly BM had to write off sometime down the road. I overbilled a dealership $4100 a week before leaving.

douchebags