Things you’ll see, hear, say, and do at Enterlies

"Come on 6!"--7:30 a.m and every hour on the hour.

We once had a guy come in and we needed two bills in order to do the cash qual. One of the papers he brought in was his court papers showing that he was being charged for stealing and leased/rented automobile, and the second form was the collections agent bill for the car he stole from one of our competitors. Strangely both forms of Identification were related to one another, and NO he did not qualify to rent a car from us.

I have a couple more to add to your list:

1. "Never overpromise, always overdeliver" (though we seemed to always do the exact opposite)
2. Having to call a locksmith Monday morning because the customer dropped the car off Sunday night and locked the keys inside ("I thought you guys had a spare set!")
3. Even though you have a specific desk, constantly finding yourself sitting at someone else's to check in a customer because another trainee is sitting at yours
4. A drawer crammed with Lost 'n' Found items, the majority of which are bulky Zack Morris (think Saved by the Bell)cellphones, pacifiers and cassette tapes of music NOBODY likes.
5. Putting the ozone machine in a car that smells like weed.
6. The term "LOFR"
7. "Upgrading" a little old lady from a sedan into a cargo van.
8. Being held hostage at a customer's home because your boss promised you'd be able to "deliver" the vehicle when in fact, you will ask the customer to give you a ride back to the office...but this customer doesn't want to.
9. Trying to find a pick-up address that's impossible to find, and when you get there, the customer has less-than-friendly dogs.
10. Those stupid walkie-talkies ("What's your 20?")
11. Going to Office Depot to buy those bags of cheap bulk candy and mega-cans of bathroom air freshener.
12. Getting chastised for selling the Personal Accident Insurance but not the Damage Waiver ("That's going to mess up your percentage")


On a funny note, Enterprise's website has a "Day in the Life" of a management trainee, but nowhere does it mention washing cars in skirts when it's below freezing or trying to force the full boat on a customer so you don't get written up.

[100K/year]

I agree with all the things everyone has said. They even make me laugh and appreciate that ERAC is the same company across the world.What I don't understand is why people take those things to heart.Who cares if a customer comes in angry or doesn't understand the cash qual?Isn't your job to help them understand that?I don't know of any other job where you can retire with in 20years of working.I manage a very large office and have a very large crew(+20people including car preps and drivers)I don't pay for any gas/car insurance or have a car payment.I eat lunch for free everyday on ERAC.My sole responsibility is to build relationships with my people and my accounts and make them want to work here or do business here. The only quality you need to have is the ability to listen and be nice.C'mon is that so hard?For those you who have failed, I will offer my personal assistance on what it takes to be successful at the largest most profitable rental car company in the world!Thank for your time.

[BoughtIn]

Pon4u

ERAC must have stung you pretty bad that ten years after you quit, you're still looking for Enterprise hate sites and making witty postings. So, Pon4u why don't you share with us what specifically happened to you that made you question your commitment to Enterprise. Was it the customers? The company itself? Share you pain with us and together maybe we can exorcise the demons that have been festering inside you for the past ten years.

Thanks for the laugh Pon4u. Your list was well said, and so true! :-)

[EnterpriseWarrior]

10 years later and he comes on to this site to vent..

sad

[Call Me Sparky]

Originally Posted by EnterpriseWarrior

10 years later and he comes on to this site to vent..

sad

Washing cars in a suit in the middle of summer after spending 3 years on a degree and believing the shite ERAC spouts - sadder

Here is another one..
"Here is my credit card...it's over the max and I haven't paid the min payment in two months....will that work for you guys?"

"I thought that I could rent a car to take my drivers exam ???"

Here's another:

At 5:59 pm on Friday, a customer returns needing a ride 30 minutes away. You were the poor schlepp that was closest to the counter and didn't get away in time like all the others.

5 minutes in the car...you get this...
"How long have you worked at erac?"

"6 months", you reply....and hope he just shuts up.

"Did you go to school?" asks the customer

You (sighing) say, "yes, as a matter of fact, I went to xyz university and graduated with honors in marketing." (Pissed that this is the 4th time you had this conversation today)

Customer says: You went to school???? ...hmmn, So, I guess this is temporary till you find something?

I reply: "..a matter of fact, it is sir."