Reservations???

Originally Posted by Unregistered

Chances are, if you have a reservation, you're going to get a car.

I would hope so.

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

What "attitude?" I'm just trying to educate your mind. Chances are, if you have a reservation, you're going to get a car. Maybe not the color or identical size you wanted but you're going to get a car. Do you think we would want to put a renter in a full size car for the price of an economy car? We do our best to honor reservations for the correct car size...but that is impossible. Simple as that, impossible. If you think it could be done better, please share. I know you probably have the most thought out and eloquent answer to that, but it's just not that simple or cut and dry.

OK, then, I'll make it really simple for you. While I'm waiting for Enterprise to get it together, I've been renting at another national chain just blocks away. I've rented from them 45 times now in the past 18 months and they've had my car ready all 45 times. Ready, cleaned, fueled, out the door in 60 seconds.

If they can do it, why can't Enterprise?

I'm asking this seriously. Why can't Enterprise do this? The answer, of course, is that they don't want to, because it would reduce profits.

Originally Posted by Unregistered

Also, news flash FailingEnterprise Hero

Thanks!

Originally Posted by Unregistered

....it's not 8,000 customers visitiing this site.

Yes, I said "8,000 page views per day". Not visitors. And not all of them are customers.

Originally Posted by Unregistered

And what battle? Are you nuts? I'm worried for you, quite frankly.

Where do I think what's going...this web site? Seriously, or should I humor you? It's a site of pissed off ex-employees who didn't quite make it and/or current employees the company is probably trying to get rid of because they suck at their job....why would I be concerned about that?

OK, a few facts:

1. Traffic is high and keeps growing. Last month, the site had 9,200 unique IP addresses.

2. MSN Search, Google, and Yahoo refer over 200 people per day to the site.

3. From the discussion board messages, fan mail, and private messages I receive, it's clear that Enterprise is losing potential customers and potential employees because people can come to FailingEnterprise.com and get an independent opinion.

I think these are reasons to be concerned. If you don't, maybe you should reconsider your career in a service-oriented business.

Admin

Enterprise has no intention of honoring reservations. The only reason Enterprise does reservations is to get the customer in the door. Enterprise's business model is to get the customer into the store where they have no choice but to rent whatever we have because in most cases the customer has little or no options.

Part of my job at Enterprise was to "phone shop" the competition. Meaning to see what the competition (Hertz, Avis, Advantage, etc) was charging for certain cars. What amazed me is when I asked for certain cars like SUVs, Minivans, or Full size sedans and they didn't have any or knew they wouldn't have one, they told me the truth and said they would be unable to make the reservation. Enterprise would never do anything like that. Enterprise books reservations knowing full well they won't be able to honor them.

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

JERRY: I don't understand, I made a reservation, do you have my reservation?
RENTAL CAR AGENT: Yes, we do, unfortunately we ran out of cars.
JERRY: But the reservation keeps the car here. That's why you have the reservation.
RENTAL CAR AGENT: I know why we have reservations.
JERRY: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.

http://www.stanthecaddy.com/sounds-j...servation.html

Excellent! I just added it to here:

http://www.failingenterprise.com/ent...r_reason_1.htm

Admin

[FailingEnterpriseAdmin]

Originally Posted by PhantonSellUp

Look...it's not just Enterprise. It is the whole industry. There was a reason why Jerry Seinfield made that episode mocking the car rental industry and a reservation not really being a reservation. Customers that do not realize this are not educated consumers. I would bet a dollar to a doughnut that Enterprise does a better job fulfilling it's reservations than most companies.

Also, consider this. Does every commercial take off on time? Does every hotel give you the correct size bed that you reserve. (Bleep) happens.

"Customers that do not realize this are not educated consumers."

I hope every potential Enterprise customer and employee reads this and decides not to do business with you. In a free market, companies with this attitude go bankrupt, and Enterprise will have employees like you to thank.

Admin

Originally Posted by FailingEnterpriseAdmin

OK, then, I'll make it really simple for you. While I'm waiting for Enterprise to get it together, I've been renting at another national chain just blocks away. I've rented from them 45 times now in the past 18 months and they've had my car ready all 45 times. Ready, cleaned, fueled, out the door in 60 seconds.


If they can do it, why can't Enterprise?


I'm asking this seriously. Why can't Enterprise do this? The answer, of course, is that they don't want to, because it would reduce profits.

Thanks!

Yes, I said "8,000 page views per day". Not visitors. And not all of them are customers.

OK, a few facts:

1. Traffic is high and keeps growing. Last month, the site had 9,200 unique IP addresses.

2. MSN Search, Google, and Yahoo refer over 200 people per day to the site.

3. From the discussion board messages, fan mail, and private messages I receive, it's clear that Enterprise is losing potential customers and potential employees because people can come to FailingEnterprise.com and get an independent opinion.



I think these are reasons to be concerned. If you don't, maybe you should reconsider your career in a service-oriented business.

Admin

60 Seconds? Really? Forgive me if I don't believe you.

Enterprise doesn't do it because they can't and neither can this ficticious rental agency down the street....I'm sure.

You honestly think you're making that large of an impact? Honestly? You sad little man.

Originally Posted by Unregistered

60 Seconds? Really? Forgive me if I don't believe you.

Enterprise doesn't do it because they can't and neither can this ficticious rental agency down the street....I'm sure.

You honestly think you're making that large of an impact? Honestly? You sad little man.

Oh he's making an impact. All the MTs, MAs, and AMs in my region know about this site. We all love it. It makes us realize that it's the same crap all through this the US, Canada, and the UK. I've known a couple out people who've quit because this site validates that ERAC is a crappy company and it's just not our group/region. And there have been posters on the Stage 1 section who said they won't work for this company because of this site. No impact? I bet recruiters in every ERAC group hate this site.

If he's not making an impact then why the hell are you posting here?

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

60 Seconds? Really? Forgive me if I don't believe you.

Enterprise doesn't do it because they can't and neither can this ficticious rental agency down the street....I'm sure.

Yes, really. I'm at the highest level of their frequent renter program. I make my reservation on their web site and when I arrive, they greet me by name, hand me the contract and the keys and tell me the stall number. I get in, start it up, and drive off. Every time. The first time this happened I was just astonished that it could go so well. Getting customer service like this is addictive; you just keep wanting to go back for more, which sounds like a very enlightened management strategy. Enterprise, by contrast, always seemed to repel me, and then mock me for not getting the message.

And I wouldn't lie about it, because these messages are clearly from me and speaking the truth keeps me out of all sorts of legal trouble with Enterprise.

And lastly, on a site I built because someone kept lying to me, do you think I'd be dishonest to make a point?

Originally Posted by Unregistered

You honestly think you're making that large of an impact? Honestly? You sad little man.

Yes. Read the postings.

1. Candidates search the Internet after their first interview, find us here and then never go back.

2. Current employees hear about us, realize the problems are with Enterprise and not themselves, and quit.

3. Customers looking to rent find us and then decide never to rent from Enterprise again.

4. I'm getting contacted by lawyers who want my help on their class-action suits against Enterprise.

In a free market, losing customers and employees is a natural consequence of being incompetent, and we're just helping consumers and employees to communicate with each other. I maintain FailingEnterprise as a community service.

I understand that Enterprise has 60,000 employees, and 700,000 cars in the fleet, and, compared with such a large pool, our effect, as a percentage of total employees or customers, is still small, and it's spread out over a large firm, and if someone were looking to ignore us, that's as good a reason as any. But it's growing.

I think what's happening is that Enterprise management, except maybe for the very top, is pretending they haven't heard about us, because it's easier to stick your head in the sand and keep drawing a monthly commision check. Nobobdy wants to take any responsibility for this disaster. A year and a half ago, it was a tiny problem, and now it just keeps getting bigger. They're hoping if they ignore it, it will go away. When the CEO starts getting questions about it from his bankers or golf buddies, he'll decide to do something about it. Until then, I'm sure nobody wants to touch it.

I just want them to change their ways and get back to doing honest business.

And yes, we are having an effect.

Admin

[FailingEnterpriseAdmin]

Originally Posted by Unregistered

...And there have been posters on the Stage 1 section who said they won't work for this company because of this site. No impact? I bet recruiters in every ERAC group hate this site.

I'm curious about this effect. I suspect recruiters are starting to hear from candidates about FailingEnterprise, and I'm sure they've got a ready-made script to read in hopes of persuading the candidate to ignore us. But who is a candidate more likely to believe? A recruiter or 10,000 message board postings from their peers?

I was hoping that pressure from observant customers would convince them to change their ways, but if it takes pressure from candidates who wouldn't want to work for a company that does this stuff, then that's fine also. Maybe recruiters are the ones who will convince management to clean up their act.

As soon as Enterprise makes the changes they need to, I'll be glad to boast about them here on FailingEnterprise. In the mean time, it's got to be discouraging trying to recruit with that pesky Internet out there...

Admin

Originally Posted by FailingEnterpriseAdmin

I'm curious about this effect. I suspect recruiters are starting to hear from candidates about FailingEnterprise, and I'm sure they've got a ready-made script to read in hopes of persuading the candidate to ignore us. But who is a candidate more likely to believe? A recruiter or 10,000 message board postings from their peers?

I was hoping that pressure from observant customers would convince them to change their ways, but if it takes pressure from candidates who wouldn't want to work for a company that does this stuff, then that's fine also. Maybe recruiters are the ones who will convince management to clean up their act.

As soon as Enterprise makes the changes they need to, I'll be glad to boast about them here on FailingEnterprise. In the mean time, it's got to be discouraging trying to recruit with that pesky Internet out there...

Admin

You have postings...big deal. Postings are not a reflection of the effect this "site" is having...sorry. We're losing potential candidates that we would have spent over $20,000+ on to train only to have them fired or quit because they sucked anyway? We're losing employees that Area Managers and RRM's are probably just dying to let go anyway...again because they suck? All and all, you probably ARE doing a good thing. Saving us a lot of money training these idiots on the front end and saving us a huge headache on the backend.