Area Manager Zack Smilak

Originally Posted by Unregistered

WELL SAID! There is absolutely ZERO proof the customer left the coats in the car. Why should ERAC give you a free rental because you were not responsible enough to take your coats with you??? This is outrageous and I am proud of the Atlanta Airport for not giving her a free rental. This would set a ridiculous precident!! YOU are responsible for your own items; not ERAC.

Hallelujah! FINALLY, some supporters out there for me. Iwas feeling like I was fighting this battle alone. Thanks people! common sense. thanks.

Well I appreciate all of the input, because after a month of no contact from Enterprise, Zack called me today to resolve the coat issue, and did just that.

I also understand the personal attacks on the intelligence of my 11 year old (BTW- 8th grade, advanced math, science, takes Latin and taught herself Japanese) were not meant to be personal. :)>

The few things I have learned from the entire episode are:

I can't imagine ANYONE going through what I went through just for a free rental. Believe me, I spent much more than a week's Tahoe rental in time on this thing, not to mention the aggravation.

It's not the money, it is the principle. Communication is the key. To go from "don't worry, we'll take care of it" to not returning phone calls at the rental office level is quite a leap. And they took that leap in less than 24 hours.

If it were to ever happen again, at least the Police would be called. Even if a Company doesn't believe you, your Insurance will IF you have a Police report.

And finally, I have become a TRUE believer of the internet, and it's community (especially you guys.) Coincidence or not, within a few days of this thread starting, Zack (the ONLY person in months to return a phone call) contacted me and resolved the issue.

And one more thing- regardless of how fast the shuttle wants to get you to the airport, unload your own baggage AND check the back seat! (I bet you thought I wouldn't have remembered that.)

I can only hope they promote Zack to an Executive Rank, (heck, he deserves a corner office in St Louis) and not dismiss him for going against the Company policy of "no customer service" and "if you ignore it, it will go away".

Thanks everybody.

[FailingEnterpriseAdmin]

Originally Posted by The guy with the coats

Well I appreciate all of the input, because after a month of no contact from Enterprise, Zack called me today to resolve the coat issue, and did just that.

I also understand the personal attacks on the intelligence of my 11 year old (BTW- 8th grade, advanced math, science, takes Latin and taught herself Japanese) were not meant to be personal. :)>

The few things I have learned from the entire episode are:

I can't imagine ANYONE going through what I went through just for a free rental. Believe me, I spent much more than a week's Tahoe rental in time on this thing, not to mention the aggravation.

It's not the money, it is the principle. Communication is the key. To go from "don't worry, we'll take care of it" to not returning phone calls at the rental office level is quite a leap. And they took that leap in less than 24 hours.

If it were to ever happen again, at least the Police would be called. Even if a Company doesn't believe you, your Insurance will IF you have a Police report.

And finally, I have become a TRUE believer of the internet, and it's community (especially you guys.) Coincidence or not, within a few days of this thread starting, Zack (the ONLY person in months to return a phone call) contacted me and resolved the issue.

And one more thing- regardless of how fast the shuttle wants to get you to the airport, unload your own baggage AND check the back seat! (I bet you thought I wouldn't have remembered that.)

I can only hope they promote Zack to an Executive Rank, (heck, he deserves a corner office in St Louis) and not dismiss him for going against the Company policy of "no customer service" and "if you ignore it, it will go away".

Thanks everybody.

Failing Enterprise comes to the rescue again! It's nice to see that by the end of the second business day, Enterprise got back on track and decided to take you seriously.

I'm really liking the community service aspect of Failing Enterprise!

so now the big question......is she going to be "completely satisfied?"

"will she rent again?"

Originally Posted by Unregistered

so now the big question......is she going to be "completely satisfied?"

"will she rent again?"

Who cares, 1 less obnoxious customer.

Zack is an ass! I have him in person and so has my neighbor who got pissed at the lack of service he received at 03AP. Zack never called him even after an ERAC employee who is this guys neighbor call 03AP to complain to Zack about the treatment.

Yo, ex erac employee here and hell yes I've stolen everything out of rental cars I could get my hands on. They don't pay you shit anyway so what the fuck I care about cameras, cd, cell phones,whatever I was keeping that shit enterprise can go and fuck themselves start paying your people they way you expect them to work and you would not have to worry about stupid shit like that. They better be lucky they decided to stop taking cash I would have really loaded up... Peace, ex 0309 rep........Fuck That!!!!!!!!! Oh Free DJ. Drama and Cannon
P.S. I got cameras, cd's, and cellphones for sale Hey T. Neely you could use a new digital camera right? Oh Fuck Zack Smilak...........