Monkey Girl

[eracwife]

Originally Posted by FailingEnterpriseAdmin

Well, from what I've heard, it's because they keep getting deceived as to what the opportunities and probabilities for advancement are. Sure, if they knew then what they know now, they might have quit, but I keep hearing all these stories about how they were told to stick it out because it was going to get better and they were going to get promoted. They were sold a dream that never came true.

That's why they stuck around. They were lied to.

Exactly. They keep dangling that carrot and before you know it, you've been in to long and don't know how to get out. Seriously, where does a seasoned erac employee go after this? Sales again, or perhaps a different career path altogether? A different career path sounds great, except you're making decent money and have a family to support; can't exactly start off at 35-40k again now can you? So you stick it out and hope and pray to make arm before you have a heart attack (stress) or get shot while doing a drive-by in the ghetto neighborhood your deadbeat renters live in. Sad, but true.

Originally Posted by FailingEnterpriseAdmin

Well, now you've brought up the promotion issue. Something I'm hearing quite frequently is that now matter well an employee is performing, there always seems to be some requirement that they haven't quite met, some metric that needs improvement, and that someone else with lower numbers (the numbers that were important the last time they were told which numbers were important) got promoted instead of them.

Also very true. No need to elaborate, you've hit the nail on the head.

[Captain Fucking Bleedgreen]

Originally Posted by FailingEnterpriseAdmin

Well, now you've brought up the promotion issue. Something I'm hearing quite frequently is that now matter well an employee is performing, there always seems to be some requirement that they haven't quite met, some metric that needs improvement, and that someone else with lower numbers (the numbers that were important the last time they were told which numbers were important) got promoted instead of them.

There are some intangibles to promotion too. Some people have all of their numbers in order but are not ready to manage people. I've seen the peter principle touted on your site before by other posters. Those types have great sales, great in every aspect of being a management ASSISTANT, but are missing the necessary people skills or tough love to manage their coworkers. I do think that this needs to be addressed with those employees and often times isn't because the managers are scared to address something intangible or relatively permanent like an abrasive personality.

Have you ever thought that maybe many of these people DO lack the necessary skills for promotion? Maybe the reason they aren't promoted is because they aren't ready? If they're hearing it over and over, is it possible that it's the truth?

Of course these reasons are true for some people, it's managers/area managers afraid to tell the truth to their employees about why they were passed over, but I have a feeling many are actually not ready for promotion. When these people are told they're lacking something necessary for promotion, how many actually work to improve that aspect or do they get frustrated and vent here and grow embittered?

There just seems to be a very entrenched culture at Enterprise of this dishonest "selling", to customers and to employees, and of literally saying anything that will persuade someone to take action that will help you reach your personal goals. The fact that you're saying something that isn't true doesn't seem to really have any consequences.

"you're?" I'M not saying any of this...In fact I've had a talk with someone that was passed over because they weren't ready and described just that. I'm not afraid to be honest with people, but I know a lot of other managers are.

When I brought up the facts about my horrible customer service, they just kept spinning me and selling me and trying to persuade me it was really a one-time thing, for each of my ten dishonored reservations.

I'm sorry for that and I agree that you weren't handled properly.

It seems that a very important skill you need to either bring to Enterprise or quickly learn is how to look people in the eye and just lie like crazy in order to get what you want, day in and day out.

this does happen. I'm not going to say it doesn't ever happen. I will say that I try my best not to fall into this category. I would just like to make sure people realize this lying is not specific to ERAC, it happens all over corporate America.