A guy at LAX (3220) got fired for a customer attack

Sounds more like OZ!

What about BG?

Originally Posted by Unregistered

Say what you will but this is just a testament to the customer is ALWAYS right. The employee was doing a DX and was attacked. Action/ Reaction. Even if the customer was hurt, didn't the customer provoke the act?

The only thing the upper-management at 3220 did was showed that if any customer gets out of line with an employee, if the employee loses. What if the employee got seriously hurt. Then what? Lawsuit time.

Something like this happened ini my branch in Georgia except the employee really got hurt taking a customer home. The customer got unruly in the car and beat the employee up. That employee sued, got paid and the big "E" kept it on the hush.

Like the comment above.

BIG PAYOUT.

Let's assume the facts given are correct and the customer attacked the employee. Seriously, if an employee is attacked s/he has the right to defend him or herself with whatever is available at the time, pen, clipboard, whatever. S/he also has the right to press charges against the customer with the police for assault and battery. If s/he was fired for defending him/ herself, s/he should sue erac for providing an unsafe work place (hostile work environment)and for retaliation.

Employees have the right to not be verbally or physically abused: screw esqi in those instances. Hang up or refuse to rent to someone who uses profanity and prosecute any physical offenses. Screw that customer. I hope the employee left a permanent inury. Wake up management.

from what i understand, the stabbing was accidental. what happened was that the customer refused to sign the dx and attempted to grab the clipboard from the MT. They had a tug of war type struggle and when the customer let go, the MT fell to the ground and got up and charged the customer, however not attacking him. This was captured on video and unfortunately he was fired. he was a good kid from louisiana and did not deserve his fate but as we all know, he is better off.

Originally Posted by Unregistered

from what i understand, the stabbing was accidental. what happened was that the customer refused to sign the dx and attempted to grab the clipboard from the MT. They had a tug of war type struggle and when the customer let go, the MT fell to the ground and got up and charged the customer, however not attacking him. This was captured on video and unfortunately he was fired. he was a good kid from louisiana and did not deserve his fate but as we all know, he is better off.

Yes, yes he is. Best of luck to him. I hope things work out for him. It's such a vicious cycle: this site exists because a customer received poor service. The employees give poor service because they are treated like garbage by both management and by customers. When will the hamster wheel stop turning?

Well this is all funny!!!!!, in a bad way. I pesonally know the MT. He is a great guy who was caught up in a bad situation.....Managment @ 3220 is and will alway will be poor because of the promotion process. Its not always about the best person for the job but the so called fit. And lets call it what it is S.T was placed in a postion were he had to fire the kid, because if he did not he would be look @ as weak.O oooohhh I ask the M.T and he tOld me the customer pulled the clip board AND thats how the customer was stabbed.

I wonder if that guy is suing? Because it looks like a good case. Ans as for the region, someone must be getting fired because of this. Where was the RVP in this situation? Is wrongful termination an option? Or can the customer for pain and suffering where in turn the employee can sue for pain and suffering.

Originally Posted by Unregistered

Let's assume the facts given are correct and the customer attacked the employee. Seriously, if an employee is attacked s/he has the right to defend him or herself with whatever is available at the time, pen, clipboard, whatever. S/he also has the right to press charges against the customer with the police for assault and battery. If s/he was fired for defending him/ herself, s/he should sue erac for providing an unsafe work place (hostile work environment)and for retaliation.

Employees have the right to not be verbally or physically abused: screw esqi in those instances. Hang up or refuse to rent to someone who uses profanity and prosecute any physical offenses. Screw that customer. I hope the employee left a permanent inury. Wake up management.

THAT IS HILARIOUS!!!!!!!!!!!!!!!!!!!!!!!

[E####B]

A month and a half later... I wonder how much of a better job he has now...

This is crazy...where the hell was Kelly Marzo?