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Enterprise Rent-A-Car Is A Failing Enterprise!

Open Discussion About The Ongoing Problems At Enterprise Rent-A-Car

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  #11 (permalink)  
Old 2005-07-28
FailingEnterpriseAdmin FailingEnterpriseAdmin is offline
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Default Re: Group 42 (Lets hear your voice)

Quote:
Originally Posted by Unregistered
Enterprise might not be PERFECT (we might inflate prices when cars are tight, or not have a car that you booked 20 min ago online...), but we're not criminals.
Why does your online reservation system offer reservations like this when you don't have any cars? It sounds like you should direct your anger at your bosses for allowing this, don't you think? Getting mad at your customers sounds like you've made a fundamental error in judgement...
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  #12 (permalink)  
Old 2005-07-28
Unregistered
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Default Re: Group 42 (Lets hear your voice)

[quote=Unregistered]No, you're a nut case because you have no idea of what the hell you are talking about. You're definitely NOT an Employee- you must be one of THOSE




ERAC in Tampa is the worst. We ripped off insurance companies and car dealerships. The GM contract was the greatest. We would have the customer return to the branch. We would bill the GM dealership for an SUV but put the customer in a Cav. Most of the time it was a non GM vehicle too. Contract stated it had to be a GM product. Sure you would have a double rent but most of the rentals would be only a day. We were able to get double incomeon an SUV. The insurance scams this group pulled were classic. The customer would get aprroved for a large car or possibly a minivan. We would say there were none available. We would put them in a small car then do a unit switch back to the beginning of the rental for the SUV or larger car. Again we would make more $$$ at our customers expense. The rental bill sent to the insurance company showed they were in a SUV from the beginning. The GM contact showed vin numbers. One manager in group 42 had a piece of paper on every Ralph terminal that had the unit number we were to use for Toyota and GM. This was to show on the rental agreement a GM or Toyota vin number. This was done while getting the Ford Focus washed up for the customer. The unit switch was done after the customer left. If somebody did not do this then the manager would photo copy the bill to send to the dealership. The photocopy would have another unit copied over the original so it would hide the actual vehicle that was used.

ERAC people are a joke. I have never seen such an unethical outfit in my life. The only enjoyment I had was with the car preps. They would put wheel cleaner in the engine instead of oil when they would check fluids. WE had a Mits. Montero that was rented once. The car preps took it go pick up another car. They were pounding the crap out of the SUV. They had it in 4 wheel low in 1st gear while doing 50 mph. They slammed it into reverse and managed to destroy the front and rear differentials along with the tranny. It was towed to the dealership who realised it was abused. Since keeping contracts open for calendar day billings this unit was still on contact. ERAC billed the customer for the damages. The vehicle was a total loss with parts and labor involved.



YOU MINDLESS RETARD!!!!! THIS IS WHAT I AM REFFERING TO WHEN I SAY THAT ERAC IS INVLOVED WITH FRAUDULENT BEHAVIOR AND THIS IS WHAT I BLEW THE WHISTLE ON SHIT HEAD
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  #13 (permalink)  
Old 2005-07-29
Unregistered
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Default Re: Group 42 (Lets hear your voice)

Those are some really cool stories man! Sounds like you and your car prep buddies had some great times.

But the activity is a reflection of your morals not that of the company (company policy states to put oil in the engines-not wheel washer). Every company has to weed out the bad apples (which is prob why you're so ticked off and active on this site).

I guess time will tell. We'll all get to see how far your little letters to Andy and the New York Times really go. Good luck with that.
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  #14 (permalink)  
Old 2005-07-29
Unregistered
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Default Re: Group 42 (Lets hear your voice)

Quote:
Originally Posted by FailingEnterpriseAdmin
Why does your online reservation system offer reservations like this when you don't have any cars? It sounds like you should direct your anger at your bosses for allowing this, don't you think? Getting mad at your customers sounds like you've made a fundamental error in judgement...
It's just like the airline industry. To make a profit and continue to serve our customers we have to be efficiant. Since reservations are free and no shows are common we'd either have to over book or file. And most of our customers, make that 80%, would hate to see that.

No anger here.
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  #15 (permalink)  
Old 2005-07-29
team player team player is offline
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Default Re: Group 42 (Lets hear your voice)

I worked in GP42...what a joke upper mgt. is a joke within this whole company. I think in the 5 years I was there I maybe respected 3 or 4 people. The rest couldn't clean my bathroom floors.
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  #16 (permalink)  
Old 2005-07-31
Unregistered
Anonymous Coward
 
Posts: n/a
Default Re: Group 42 (Lets hear your voice)

True, GP42 is a joke and so is all upper management. Damn weirdiest thing I've ever seen in 42. If you are a strong employee, they would rather see you walk then challenege their position, but if you are average then a promotion is coming your way.
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  #17 (permalink)  
Old 2005-11-21
Unregistered
Anonymous Coward
 
Posts: n/a
Default Re: Group 42 (Lets hear your voice)

[quote=Unregistered]
Quote:
Originally Posted by Unregistered
No, you're a nut case because you have no idea of what the hell you are talking about. You're definitely NOT an Employee- you must be one of THOSE




ERAC in Tampa is the worst. We ripped off insurance companies and car dealerships. The GM contract was the greatest. We would have the customer return to the branch. We would bill the GM dealership for an SUV but put the customer in a Cav. Most of the time it was a non GM vehicle too. Contract stated it had to be a GM product. Sure you would have a double rent but most of the rentals would be only a day. We were able to get double incomeon an SUV. The insurance scams this group pulled were classic. The customer would get aprroved for a large car or possibly a minivan. We would say there were none available. We would put them in a small car then do a unit switch back to the beginning of the rental for the SUV or larger car. Again we would make more $$$ at our customers expense. The rental bill sent to the insurance company showed they were in a SUV from the beginning. The GM contact showed vin numbers. One manager in group 42 had a piece of paper on every Ralph terminal that had the unit number we were to use for Toyota and GM. This was to show on the rental agreement a GM or Toyota vin number. This was done while getting the Ford Focus washed up for the customer. The unit switch was done after the customer left. If somebody did not do this then the manager would photo copy the bill to send to the dealership. The photocopy would have another unit copied over the original so it would hide the actual vehicle that was used.

ERAC people are a joke. I have never seen such an unethical outfit in my life. The only enjoyment I had was with the car preps. They would put wheel cleaner in the engine instead of oil when they would check fluids. WE had a Mits. Montero that was rented once. The car preps took it go pick up another car. They were pounding the crap out of the SUV. They had it in 4 wheel low in 1st gear while doing 50 mph. They slammed it into reverse and managed to destroy the front and rear differentials along with the tranny. It was towed to the dealership who realised it was abused. Since keeping contracts open for calendar day billings this unit was still on contact. ERAC billed the customer for the damages. The vehicle was a total loss with parts and labor involved.



YOU MINDLESS RETARD!!!!! THIS IS WHAT I AM REFFERING TO WHEN I SAY THAT ERAC IS INVLOVED WITH FRAUDULENT BEHAVIOR AND THIS IS WHAT I BLEW THE WHISTLE ON SHIT HEAD
This is such bullshit, really, get your facts straight! Any employee that would ever do this would be fired on the spot. Not only that all Branch managers are monitored by reports from GM and if they are not complying with GM fill rates, they are put on written probation that if it happened again under their watch, they'd be fired too. We can only lead them to water my man, we can't force them to drink. But when we catch em, we give em the ax.
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  #18 (permalink)  
Old 2006-12-09
Unregistered
Anonymous Coward
 
Posts: n/a
Default Re: Group 42 (Lets hear your voice)

this is the reason why that idiot got fired, erac doesnt want shady people like that. The people talking negative on this forum are the idiots that they cleaned house with. Dont be bitter because you got canned and could not be trusted to run a business, apparently you were not a performer and this is why you are waisting your time writing these blogs....
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  #19 (permalink)  
Old 2006-12-09
Unregistered
Anonymous Coward
 
Posts: n/a
Default Re: Group 42 (Lets hear your voice)

Quote:
Originally Posted by Unregistered View Post
this is the reason why that idiot got fired, erac doesnt want shady people like that. The people talking negative on this forum are the idiots that they cleaned house with. Dont be bitter because you got canned and could not be trusted to run a business, apparently you were not a performer and this is why you are waisting your time writing these blogs....
Well spoken message HR or Area Manager or some other no brain Ken or Barbie! We all feel so much better...now let's go wash some cars Yeah!!
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  #20 (permalink)  
Old 2006-12-10
Unregistered
Anonymous Coward
 
Posts: n/a
Default Re: Group 42 (Lets hear your voice)

Quote:
Originally Posted by Unregistered View Post
this is the reason why that idiot got fired, erac doesnt want shady people like that. The people talking negative on this forum are the idiots that they cleaned house with. Dont be bitter because you got canned and could not be trusted to run a business, apparently you were not a performer and this is why you are waisting your time writing these blogs....
And what is your excuse for being on here?
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