The Official Florida Discussion Board

Originally Posted by godesss4

HI everyone! Hope everyone is ok from the storm, I'm in Sarasota so we got lucky again. My friends in Miami don't have any power. I have a quick question, I quit in July but I just heard that Steve Mays retired and gave one day notice. (group 35, Ft Meyers-Bradenton, although I know that they just switched everything around) Anyone know anything about that? Seems kinda shady to me....

Mays allegedly got fired for talking about "niggers" during a card game in Orlando during PDM training meeting. There were several area and Group Rental Managers present for the incident, I hear there is some retaliation on the people who spoke up going on now. A GRM that was present and spoke out was let go for "performance issues" in Jacksonville FL last week. How is that possible when no department performs in Jacksonville and from what I hear they cant even keep there worst people. I hear Vance and Mays are old buddies and Chip is cleaning out anyone he can who spoke up on Mays.

Originally Posted by FailingEnterpriseAdmin

Yes, I can understand how a lot of customers can be really infuriating to deal with. Working retail is a tough job and I'm sure some customers can make it really difficult.

Maybe one of the reasons I kept going back to Enterprise and trying again so many times was that I kept thinking that if I just kept trying, it was going to work out. I really didn't want to be one of "those" customers, so I made sure I stayed calm, patient, flexible, and friendly. It was pretty obvious the employees were stressed out and didn't have the resources they needed. I know it sounds awfully weird, but I kept trying to be the best customer I could, in hopes that the problems would resolve themselves. I always made a reservation in advance, showed up on time, usually took CDW, brought the car back on time and never damaged the car. I remember thinking "If I just keep trying hard enough, things will work out there". After fifteen rentals, when they made it clear that this stuff was going to happen all the time, and that I was a sucker and a fool, that's when I felt really betrayed.

In short, I started compensating for them to help them with their issues, and then felt like a sucker for doing so. You want a fast way to get a really pissed off customer? Make them feel like a sucker and a fool. Just don't do it to customers with basic web skills and good lawyers.

Yes, some customers are a pain in the ass and make you reconsider retail altogether. I just wasn't one of them.

Admin

I am sure I speak for all erac employees when I say PLEASE DO NOT RENT FROM US EVER AGAIN! With long hours, horrible pay, and all the erac propiganda we are forced to live with, the last thing we want to see is a customer walking through the door. It puts an exclaimation point on what is already guaranteed to be another horrible day at a shitty job. Quit being so selfish, and please just go somewhere else when you need to rent a car.

Originally Posted by FailingEnterpriseAdmin

I don't know about this example, but why didn't people just go to another gas station? This problem seems like it would be self-correcting.Admin

Wouldn't the admin's problems and everyone else's with Enterprise be solved by using this simple logic as well?

ie. I don't know about this example (insert random bad experience with Enterprise), but why didn't people just go to another rental car company? This problem seems like it would be self-correcting.

/shrug just seems logical to me.

Originally Posted by FailingEnterpriseAdmin

I have also heard the statistic that dissatisfied customers tell many, many more people about their experiences than satisfied customers. For example, last month 9,599 unique IP addresses viewed pages at FailingEnterprise. This one dissatisfied customer got the word out to that many people in just one month!

You'd think retail companies would know this and work hard to have satisfied customers, or, at a minimum, avoid having infuriated customers.

Let's hope word of mouth and a free market work their magic here...

Admin

Hmm... and I wonder how many unique IP addresses viewed Enterprise.com? Or how many of those unique IP addresses have viewed the page before?

Putting things in perspective... new concept. Try it out.